Use the information in this article to enable or disable an archive mailbox by using the Exchange admin portal or by using PowerShell. Also learn how to run an automated diagnostic check on a user's archive mailbox to identify any problems and suggested resolutions.

You must be assigned the Mail Recipients role in Exchange Online to enable or disable archive mailboxes. By default, this role is assigned to the Recipient Management and Organization Management role groups on the Permissions page in the Exchange admin center.


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When you enable the archive mailbox, items in the user's mailbox that are older than the archiving policy assigned to the mailbox will be moved to the new archive mailbox. The default archive policy that is part of the retention policy assigned to Exchange Online mailboxes moves items to the archive mailbox two years after the date the item was delivered to the mailbox or created by the user. For more information, see Learn about archive mailboxes.

It might take a few moments to create the archive mailbox. When it's created, Active is displayed in the Archive status column for the selected user, although you might need to refresh the page to see the change of status.

After you disable an archive mailbox, you can reconnect it to the user's primary mailbox within 30 days of disabling it. In this case, the original contents of the archive mailbox are restored. After 30 days, the contents of the original archive mailbox are permanently deleted and can't be recovered. So if you re-enable the archive more than 30 days after disabling it, a new archive mailbox is created.

The default archive policy assigned to users' mailboxes moves items to the archive mailbox two years after the date the item is delivered. If you disable a user's archive mailbox, no action will be taken on mailbox items and they'll remain in the user's primary mailbox.

You must be a Microsoft 365 global admin to use the archive mailbox diagnostic check. Also, this feature isn't available in Microsoft 365 Government clouds, Microsoft 365 operated by 21Vianet, or Microsoft 365 Germany.

Explain to users how their archive mailbox works, and how they can interact with it in Outlook on Windows, macOS, and the web. The most effective documentation will be customized for your organization. But for basic instructions, see Manage email storage with online archive mailboxes.

A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. In classic Outlook, you can also use the shared mailbox as a shared team calendar.

Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar.

After your admin has added you as a member of shared mailbox, close and then restart Outlook. The shared contact list associated with the shared mailbox is automatically added to your My Contacts list.

In the folder pane on the left, locate the Shared with me folder. Click it to expand it. Your shared mailbox is a subfolder under Shared with me. When you select the name of the shared mailbox there, it will expand to show the standard email folders, such as Inbox, Drafts, and Sent Items.

Hi all. Is there a way for me to view when Outlook clients have connected to a users mailbox? I have a suspicion that someone (internal) created an Outlook profile on their computer in order to access another person's email and there's nothing I can do about it without some kind of log. We do have auditing enabled I believe. Thanks.

I use the Audit Log Search in the Security & Compliance Center. Under Activities select the User signed in to mailbox and select the user you want to audit. I don't know if it will have the data you need, but this is what I use when investigating compromised accounts.

How to Track who has Accessed another users Mailbox in Office 365:

 -advice.org/office365/track-accessed-another-users-mailbox-office-365/ Opens a new window


Step-By-Step Guide for Auditing of Exchange Online (Office 365):

 -to/enable-mailbox-auditing-of-exchange-online.html Opens a new window

I am facing a problem when a migration process from GSuite led to an unconsistent user's mailbox - migration process stopped several times and finally hit mailbox size limit (100Gb) which is much more than expected (~65Gb).

So the mailbox should be cleaned completely and I would like to perform another kind of migration (not API-based, at least - via IMAP or even PST). The problem is I can't find any solution to empty the mailbox.

What I want to do is the following:A user from Company X is no longer working there. So, the account can be deleted, but the e-mail should stay accessible for colleagues for a while. I want to convert the mailbox to a shared mailbox.

In my account, for some reason the option to convert to a shared mailbox was only available for cloud accounts, not ones synced with AD. So I disabled the user account in local AD, forced a sync with Azure AD, then used Powershell to change the type to a shared mailbox:

This is difficult in a hybrid environment even if you are running an on-premises Exchange server: you can't convert a remote mailbox from user to shared, but you can't also simply change the mailbox type in Exchange Online, because after a while ADConnect will resync those AD attributes that mark it as a user mailbox.

If this shared mailbox is in a hybrid environment, we strongly recommend (almost require!) that you move the user mailbox back to on-premises, convert the user mailbox to a shared mailbox, and then move the shared mailbox back to the cloud.

Usually this is not a problem, but there are some scenarios where the attributes on-premises (which think that the mailbox is the user mailbox) can overwrite the new cloud version of those attributes, and as a result the mailbox might convert back. This is a problem because user mailboxes require licenses or they are soft deleted after 30 days!

We have a user that left the company and we want to keep her mail but don't want her mailbox to keep receiving mail. Is there a way for it to just store the email and maybe allow one person to access it for a while before completely deleting it? We are using Microsoft 365

We generally convert the mailbox to a shared mailbox when this happens so we can reclaim licenses. We usually set up a user who can then watch over the mailbox. It just shows as another group (inbox, sent, drafts, etc) at the bottom side of their outlook screen.

We have a user that left the company and we want to keep her mail but don't want her mailbox to keep receiving mail. Is there a way for it to just store the email and maybe allow one person to access it for a while before completely deleting it? We are using Microsoft 365

We generally follow the same process with the receptionist or Office Manager having access to the mailbox for 30 days. Any emails being sent to that mailbox are redirected to that person and don't get stored in the mailbox. If after the 30 days, they don't need the mailbox, we then archive it so as to keep our M365 Exchange clean and only show current mailboxes

We use MS on-prem Exchange along with Mimecast for archiving. That way, the mail is always there. When a user leaves the company, we delete the user's mailbox to free up the license. For the sales teams, where we don't want to miss a potential sale, we add the terminated user's email address as an alias for the sales person taking over that territory in Exchange Admin Center.

Typically what I would do in your case is take a spare computer with Office installed and sign in Outlook as that user. Set Outlook to sync emails for all time. Once it completes, export the entire mailbox to a saved PST file. Once the exporting is complete, you can delete the users Office profile. The PST file can be copied to those who need it for history purposes.

The most popular method requested by managers is to dump the mailbox to PST because it's the easiest way for them to access. There are a half-dozen other ways to deal with this, including those mentioned above, but my experience is that it will ultimately fall to the method that the people accessing the archived mail prefer, and outside of IT, management wants to be able to easily access and search using Outlook so their management brains don't have to leave their comfort zone more than they already have to with 40% of their staff working from home outside of their watchful, meddling eye.


The best option I see here that isn't a shared mailbox method, is to just log in as the user, set up the outlook profile on a PC, set cache exchange mode to all (important), and export the PST. You can then import it to any other user's inbox or make a brand new user with different credentials and give it to said individual. With this export\import method, you can also create a folder for the new user and just have all of her emails in it. Also make sure not to have inbox highlighted while importing, this will just import all emails into the existing user's inbox (I did this once, took months to remove every single email). 

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