You can successfully re-install or update the application after completely performing the Citrix Receiver cleanup. Citrix has two cleanup utilities: Receiver Cleanup utility (CTX137494) and Citrix Receiver desktop cleanup utility (CTX231094).

Is there a clean-up utility for the Workspace app similar to the Receiver clean-up utility? I thought I read somewhere the receiver clean-up utility doesn't clean-up everything left behind from Workspace.


Download The Citrix Receiver Desktop Clean-up Utility


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Just download the cleanup utility from here - -receiver-download-page/

I was denied permission to install cleanup utility to delete the damn files from my own computer. Just an example amazing things these people can do.


Isn't there anyone that knows how to fix this? I mean...this seems like a SERIOUS issue if your users can NOT even uninstall your software. Since my original post....I've installed a system repair tool called Restoro and had it analyze my system. I've been also getting some BSOD and it is indicating that they are being caused by a Workspace App file. I'm away from home at this moment and not at the desktop PC so can not provide the file name. But perhaps one of these BSOD's that I experienced early on now has Workspace borked and inoperable. Regardless, there MUST be a cleanup utility or some way to uninstall, so I can reinstall.

Thank you for this. I have run into the 1612 issue with various components before myself. The script uses the Receiver clean-up utility (in addition to its own clean-up logic) which usually cleans up the HKLM MSI product keys fairly well. I did add cleanup logic in the script for the Products key under HKCU since I saw one or two of those products keys getting left behind.

Here is some more details from a forum post last year that I responded to another user experiencing the same issue with user-level installs of CR.

 -disable-non-admin-user-from-installing-citrix-receiver-410/#comment-2007429

Mark this is quite a post. We have been grappling with an issue where desktop shortcuts are only delivered to Admin users and not others (with workspace app 1912ltsr and beyond), whereas the same users get the shortcuts delivered if i use Citrix receiver 3.3. I am talking about a Hybrid Virtual Desktops and applications platform.

Wrestling with it right now and trying to figure out how Citrix behaves with Windows 10. We use Citrix receiver for our tablets and laptops and we use Xenapp for our desktops. Any recommendations on what to do would be appreciated. 


I am seeing the apps showing incorrectly in receiver. currently I am using 4.4.1.0 citrix version. And my OS on laptop is windows 10. the desktop I am trying to view in citrix is windows 7. Please see attached for more details.


I have used the clean up utility to remove the citrix files after each install, also I have tried with different browsers: Edge, Internet Explorer 11 and Chrome. For Edge I have deactivated the Smart Screen filter. ff782bc1db

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