To set up 2 factor authentication, log into teamviewer.com, and then hit the dropdown arrow on your username in the top right, and then hit "edit profile". The Two factor authentication setup(ifits not set up) will be the 4th option down on the "general" tab. You will need an app like the "google authenticator".
To set up a Whitelist, open the teamviewer program, and make sure you are logged in with your account, and then go to extras>options. In options, go to the "security" tab, and hit the "configure" button next to "black and whitelist". This will open a popup box. Tic the "allow access only for the following partners" mark, and then the "add" button. "add contacts" should be selected, and then double click on your own account. That will "add" you to the whitelist. Hit "okay", and your whitelist is set up. You can add others, but do this at your own risk.
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Syscom AS
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  Original Message Original Message:
Sent: 05-03-2021 10:51 AM
From: Colin McRae
Subject: False positives with SEP and Teamviewer?
Yeah I've been annoyed by this issue for well over a month, maybe two months. I manage a lot of SES customers and most of them are seeing "attacks" on port 5938 almost every day (seen via IPS reports). So far Symantec has not acknowledged the issue in a separate post I had made a while ago, they're busy with other stuff I suppose. Judging by Teamviewer's general behavior over the years I've been using it, I don't think they have a very solid product design that's imperviious to compromise, so I would not be surprised to learn some day in the future that their product had been hacked or something, but having said that, there's currently no reason to think they're any real issue.
The problem lacks the regularity of a heartbeat, but happens often enough that I am very much confused by the pattern.
It's also not ok to just whitelist the exe file, that's lazy secops behavior and rules out real detections later. So on this one I would have to think Symantec needds to talk to TeamViewer and work this out, or just identify the false positive trigger and fix that if applicable.
Original Message:
Sent: 04-29-2021 01:59 PM
From: r m
Subject: False positives with SEP and Teamviewer?
I've got some machines with Teamviewer installed. I'm seeing a lot of outbound attacks in SEPM logs for network attack on some machines that have Teamviewer, and different versions of Teamviewer. It looks like Symantec is calling teamviewer_service.exe an outbound attack. I'm thinking it's some kind of heart beat/checkin thing that Teamviewer is doing, that machine reporting itself in with Teamviewer.
Is anyone seeing that? That is a false positive, correct? It's pretty consistent on machines with Teamviewer. I don't believe they all got compromised, and there are no other signs. My network attacks alerts started blowing up yesterday morning.
------------------------------
rmo
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------------------------------
Syscom AS
Original Message:
Sent: 05-03-2021 10:51 AM
From: Colin McRae
Subject: False positives with SEP and Teamviewer?
Yeah I've been annoyed by this issue for well over a month, maybe two months. I manage a lot of SES customers and most of them are seeing "attacks" on port 5938 almost every day (seen via IPS reports). So far Symantec has not acknowledged the issue in a separate post I had made a while ago, they're busy with other stuff I suppose. Judging by Teamviewer's general behavior over the years I've been using it, I don't think they have a very solid product design that's imperviious to compromise, so I would not be surprised to learn some day in the future that their product had been hacked or something, but having said that, there's currently no reason to think they're any real issue.
The problem lacks the regularity of a heartbeat, but happens often enough that I am very much confused by the pattern.
It's also not ok to just whitelist the exe file, that's lazy secops behavior and rules out real detections later. So on this one I would have to think Symantec needds to talk to TeamViewer and work this out, or just identify the false positive trigger and fix that if applicable.
Original Message:
Sent: 04-29-2021 01:59 PM
From: r m
Subject: False positives with SEP and Teamviewer?
I've got some machines with Teamviewer installed. I'm seeing a lot of outbound attacks in SEPM logs for network attack on some machines that have Teamviewer, and different versions of Teamviewer. It looks like Symantec is calling teamviewer_service.exe an outbound attack. I'm thinking it's some kind of heart beat/checkin thing that Teamviewer is doing, that machine reporting itself in with Teamviewer.
Is anyone seeing that? That is a false positive, correct? It's pretty consistent on machines with Teamviewer. I don't believe they all got compromised, and there are no other signs. My network attacks alerts started blowing up yesterday morning.
------------------------------
rmo
------------------------------
I have installed Teamviewer QS in our Citrix envoritment. I launch it, then i can see id and password. If i try to connect to Virtual Desktop through teamviewer from a local client, it try very fast and then close connection. I do not get any help in the event viewer on server/local client.
- proxy in standard mode
- webfilter log shows 504 errors with timeouts while trying to reach ping3.teamviewer.com
- tcpdump on client shows the the connection gets interrupted and tries to retransmit the initial packet several times
- firewall log shows blocked packages from client to teamviewer server (I assume the retransmit packages get blocked because they do not pass thru the webfilter but over 443)
Do you have an FQDN in 'Address' and *.teamviewer.com in 'Exceptions'? If you do that, your browser should skip the Proxy in Standard mode. The 'Transparent Mode Skiplist' does not apply in Standard Mode.
Tools like TeamViewer need a session from the desktop device. The whole purpose of Standard Mode is to create the session from the UTM device. So the technologies are fundamentally incompatible. You need to exclude teamviewer.com from your proxy script rather than at the UTM level.
A few days ago it suddenly started working again. Probably wasn't an issue caused by the firewall. Probably a couple of problems between our government net and some teamviewer servers. This answer of Bob probably would fit best as answer if it have not been a problem caused by "external" issues.
I was wondering if TeamViewer uses certificate pinning so I tried to decrypt it. I've set a simple decrypt rule to decrypt everything from one IP going to internet. But the rule doesn't seem to work for TeamViewer. All SSL sessions are decrypted but teamviewer-base isn't. I've also tried sharing file over it and I didn't see it in data log, also application didn't change to teamviewer-sharing. So I'm pretty sure TeamViewer didn't get decrypted while other SSL sessions did.
I'm trying to imagine a connection that is between remote machinge and my computer. Remote machine is sending the packets (and its header (for instance, destination IP, message body)) to me but it only knows my id number(which is given by my local teamviewer application).
Im using on my SimpleNAS remotedesktop 3.6 (xfce minimal desktop) plugin and teamviewerhost 3.0 plugin as well.
On teamviewer i can only enter to ssh , is there a possibility to run the xfce desktop on it?
Sorry for digging up that old thread, but I want to do exactly the same: access to XFCE desktop via Teamviewer. I installed and configured Teamviewer 15 within the XFCE remote desktop (didn't use the teamviewer plug in), it now see the NAS in my devices, and when I access it, I land on a terminal. I wish I would land on the XFCE desktop. Is it possible ? ff782bc1db
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