Personally speaking, robots call me more than my own mother does. A very concerned "Cynthia Arnold" gets in touch every week or so "in reference to your federal student loan," claiming she needs to discuss "repayment options with some new changes that have taken effect." (I don't have any federal student loans.) And then there's "Rich," a huffy gentleman who says he's calling me back regarding "the information that we spoke about, about bringing in $10,000 or more every 10 to 14 days." I wonder if I should introduce him to that down-and-out Nigerian prince in my inbox.

Despite me blocking them every time they call, Cynthia, Rich, and other prerecorded pests have continued to contact me from new numbers, sometimes with local area codes as a way of coaxing me to pick up the phone. (The Better Business Bureau calls this tactic "neighbor spoofing.") They used to be more irritating than anything, but they seem to be getting more and more aggressive over time.


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Unwanted robocalls like these are annoying autodialers at best and illegal scams at worst, and they're part of an ongoing problem the Federal Communications Commission has been trying to crack down on for years. One report conducted by the visual voicemail and robocall blocking software company YouMail estimates that about 50.5 billion robocalls were placed to U.S. consumers in 2021, which worked out to about 200 robocalls for every adult with a phone throughout the year.

That's down from a pre-pandemic peak of 58 billion robocalls placed in 2019 thanks to recent FCC enforcement actions, but still enough to make them the agency's single largest source of consumer complaints and No. 1 consumer protection priority, according to its latest Call Blocking Report.

You may think you'd be savvy enough to know whether someone trying to reach you about your car's extended warranty is a scammer. But as robocalls have increased in frequency over the past few years, they've gotten more convincing, too. (The FCC says car warranty robocalls will often name-drop specific details about your vehicle and policy that make them seem more legit, for example.) Almost one in three Americans fell prey to phone scams last year, and about one in five were swindled multiple times, according to a study conducted by the robocall blocking app Truecaller. The same research estimated an average loss of $502 per victim, up from $351 the year prior.

But federal efforts alone won't be the answer to all of our robocall woes. "Advances in technology have unfortunately allowed illegal and spoofed robocalls to be made from anywhere in the world and more cheaply and easily than ever before," the FCC concedes. "That's why it's become more of a problem for consumers and a more difficult problem to solve." Bad actors' constant rule-skirting has created an infinite game of whack-a-mole.

So where does that leave consumers? Along with ignoring calls from unknown or unfamiliar numbers (then blocking them) and listing your phone number on the National Do Not Call Registry, the FCC endorses the use of robocall-blocking technology.

First, some important fine print about these third-party solutions. The pros: Upfront costs for your average call blocker app aren't exorbitant, and most don't require much storage space on your phone. Oftentimes, you won't even be able to tell the app's there. (Some of them are capable of screening and blocking unwanted calls before a user's phone even rings.)

"According to TechCrunch and Dan Hastings, a security researcher at NCC Group, many top robocall blocking apps share your phone number with analytics firms and [upload] device information such as device type and software version to companies like Facebook without your explicit consent."

All of that being said: If you can get past those privacy issues, installing a third-party robocall-blocking app remains one of the best and most reliable ways to prevent robocallers, telemarketers, and even pesky political campaigns from reaching you on your smartphone. Just be sure to do your due diligence and pore over its privacy policy first so you know exactly what you're signing up for.

Supported in every country around the globe, Hiya (formerly Whitepages Caller ID & Security Call Blocker) is a free call blocking app that uses a massive database of profiles and "expansive algorithms" to analyze some 13 billion calls a month and give context to unknown numbers. Any number that contacts you is run through Hiya's database, and if there's a match, the app will automatically block the number; if there isn't a match, the call or text will go through.

For $2.99 a month or $14.99 annually, you can upgrade to Hiya's Premium plan for more business and personal name lookups, more spam updates, and access to a downloadable, regularly updated caller ID database.

Other RoboKiller highlights include "audio fingerprinting" technology that checks recordings against its database in real-time, spam caller ID, an optional AI assistant that can pre-screen calls, customizable block/allow lists, spam text blocking (currently for iOS only), and scheduled call blocking for when you're expecting an important call. The app also got a sleek new redesign in 2022.

As far as spam blocking goes, Truecaller uses a database to match callers to profiles and pinpoint scammers. Any suspicious numbers are automatically blocked, although you're free to customize a blacklist. For even more features, you can upgrade to Truecaller Premium and Truecaller Gold to eliminate ads, see who viewed your Truecaller profile, and request other users' contact information. Android users also get access to its advanced Ghost Call, Announce Calls, Messaging Apps Caller ID (for Whatsapp, Line, Viber, and Telegram), Truecaller Chat, and Truecaller Voice features.

Your jig is up, Unknown Caller. TrapCall uses ~patented technology~ that basically forces anonymous callers to identify themselves. It works like this: Once the app is installed on your phone, simply decline any call that comes up as "No Caller ID" to have TrapCall ring it back to you under its actual number in a matter of moments.

TrapCall also offers automatic spam blocking using a regularly updated blacklist, so if a telemarketer or robocaller on said list reaches out to you, they'll be deterred with a "this number disconnected or no longer in service" message.

Want even more from TrapCall? Splurge on a Premium or Ultimate package to unlock the ability to record incoming calls, get voicemails as texts or emails, enable missed call alerts, and look up more than 10 numbers a month. Note that there's a one-time $4.95 activation fee if you pay monthly, but TrapCall will waive it if you sign up for an annual plan or the Ultimate tier.

As far as call blocking goes, YouMail works similarly to other apps on this list in that it uses software to identify and stop robocalls automatically; any caller it identifies as a scam will be played a message that states number is out of service. The app then alerts you with an explanation for the blocking. (An IRS scam was blocked," for example.)

But YouMail kicks things up a notch when it comes to voicemails, replacing your phone's existing service with a "visual voicemail" feature that stores your messages in the cloud so you can access them anywhere. Any robocallers that somehow make it through are instantly banished to a spam folder.

Business owners in need of a robocall blocking service would be wise to shell out for one of its Professional plans: On top of everything offered in the free and Plus plans, they include at least one extra line; a virtual receptionist with custom greetings recorded by professional voice talent; personalized menus (e.g., "Press 1 for sales"); conference call recording; and an auto-reply feature that sends callers a text message when you can't answer the phone. Especially for companies on the smaller side, it's a solid option for an all-in-one phone system.

A good 37 percent of U.S. households still had a working landline phone as of March 2021, and if you live in one of them, you probably know very well by now that they're not safe from robocalls, either.

Fortunately, they're no match for Call Control Home, an automated call blocker in the form of a compact, innocuous box that works with any phone line with a cord. Once it's plugged into your landline, simply pair the device with the companion Call Control app on your smartphone and its "Community IQ" technology will use a crowdsourced list of reported scams to identify unwanted callers and block them before they can even connect. The app can also be used to set quiet hours, create a personal block list, and view recent calls to your home phone.

What's great about Call Control Home is that it doesn't require any ongoing fees and its app is completely free to install and use. However, if you want robocall blocking for your smartphone in addition to your landline, you'll have to shell out for Call Control Premium ($29.99 a year). The free version of the app lets you manage your landline but doesn't actually protect the smartphone on which it's installed.

If obnoxious robotexts give you more trouble than robocalls, check out TextKiller, a relatively new app from the people behind RoboKiller. Its paid Premium plan will instantly protect you from over 100,000,000 known phone scams, with a massive global block list and a predictive SMS blocking algorithm that can flag an incoming text as spam in 0.01 seconds. You can refine those settings further based on unlimited keywords, email addresses, and phone number ranges. (A free version of the app is also available, FYI, but it limits you to five keywords, scraps the AI, and pulls from a much smaller blacklist.)

When looking for the best robocall-blocking apps, we looked for applications that used a variety of methods to block robocalls and other forms of spam including text messages, cell phone calls, and landline calls. We made sure to note what devices each app works on and in what countries they would function. ff782bc1db

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