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1. When I say "Hey, Google Play Radio", it starts to pay the last radio station I was playing, that is "Digital Hong Kong Radio from TuneIn". Note: This is not the RTHK (Hong Kong) radio stations that I want.
2. I remember I could play RTHK Radio 1 and 2 couple of years ago with the Gen 1 device which I borrowed for few months. I did not have the Mini for over a year until I bought a new one a month ago, and unable to play again. I think there is couple of posting in this forum complaining the same problem.
I want to chime in as I have the same problem of being unable to stream RTHK Radio 2 on all my Home (now Nest) speakers - two Minis and one Home. This radio station used to work on all of them. It just stopped working one day, and I am sure it has been at least six months now. Try this post as it seems relevant, though there may not be a solution either: -and-Displays/Google-nest-mini/m-p/170202
To confirm, are you able to play the station from the native app? What happens when you use the Google Assistant app on your phone? Please note that TuneIn is built-in to Google Home/Nest speakers and displays, and there's no need for you to link it manually like SiriusXM.
It would help a lot if you could install the Google Assistant app on your iPhone. You can download it from the App Store. Once installed, use your Google Account to log in. Let's see the difference if you can play that specific station using the Google Assistant app.
Awesome! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Apologies for the misunderstanding! We wanted to fully confirm if you can still play other music platforms and other radio stations? Since this is a concern with the RTHK Radio 2 on TuneIn, we highly recommend that you reach out to them to gain more info and other troubleshooting steps. Google Nest speakers rely heavily on the functions and features of 3rd party apps and services.
Based on what I read in the other postings which users have issues with particular radio stations, looks like it was the TuneIn team who worked and resolved the issues. Do you mind looking into this further? May I assume you are the Google Mini 2 support team and have access to the developers?
We're truly sorry for the inconvenience! It will help us a lot if you could also reach out to the RTHK radio support team to gain more information and other troubleshooting steps. Your Nest Mini relies heavily on the function of each radio station It can integrate with depending on the area you're in? Also, as you've mentioned, the last time RTHK worked was around 2 years ago, right? Please, contact them and tell us how it goes to further isolate this concern.
4. Can you/your dev team to trouble shoot by issuing a command " Stream RTHK Radio 2 from TuneIn" and observe the problem? The dev team should be able to ID the possible issue by looking at the intercommunication between TuneIn and Mini.
Thanks for the follow up! Nothing has changed, that is, Mini still is unable to play/stream "RTHK radio 1/2 from TuneIn". I can play other radios stations like "play KUOW", "play digital radio Hong Kong from TuneIn".
Since you're able to play other radio stations from a web browser and the Google Assistant app, would you mind if we do a factory reset on your Nest Mini? It will revert it back to its default and original settings, setting it up is needed. We would really appreciate it. Here's how.
Do you have a Mini and is able to reproduce the issue? This will show my "issue" is not device related, and possibly to tell where the problem resides. I have done all the tasks this thread has asked.
Apologies for the delayed response and thank you for doing the factory reset. For confirmation, would you mind posting here the radio stations that are working aside from the ones you mentioned above like KUOW? Thanks in advance.
Since the radio stations you provided worked. It would be best to reach out to RTHK for more information. Check if there are changes to their system and ask about it's compatibility with your Nest devices. I'll be waiting for your reply and will keep the thread open.
Just set up a Nest Hub 2nd gen and is unable to play "RTHK Radio 2 from Tunein". It's just keep buffering. I was able to play the station from the app on my phone but when I cast to the nest hub or say the command, nest hub can't play the station. It's super frustrating.
I have Google Home, Google Mini, Echo Display, and Echo Dot, The same command, e.g. "Play RTHK 1 from TurnIn" works on Amazon devices but not Google nowadays. Google had worked for years but definitely NOT anymore! Since the command is to play from TurnIn, I assume that the issue is directly connected to Google, not RTHK's support. I think Google really need to look into this issue, instead of looking for an excuse to close the ticket. Because of this problem, it has already held up my decision to purchase a Nest Audio.
Same. All my Amazon's devices can continue to stream RTHK radio stations from TuneIn without any issues. All my Google Home/Nest devices (Nest hub 2nd gen, Nest audio, Lenovo smart clock essential) all failed to stream RTHK stations from TuneIn (using command or selecting speakers to cast from the TuneIn app). It has been a few months already.
Dan, thanks for your follow-up. I did far beyond the 3-step you posted above. I even reset three of my devices to test if it could help. The result was negative (still not working). Frankly, I don't think contact RTHK is a viable solution. Remember, our command to stream the radio from Google device is, "Hey Google, play RTHK X from TuneIn" ("from TuneIn" is optional). It sounds like that Google will contact TuneIn server for the streaming. It seems Google either:
Either way, Alexa (Amazon device) does the same without any issue, which tells me that it is not a RTHK issue. Especially (to my understanding), it is just streaming URLs connecting to RTHK's servers! Before this issue happened, I was thinking that Google technology was surpassing Amazon and I only purchased Google devices. However, I started switching the home assistant devices to Amazon because it frustrated me a lot.
When I see this thread, I was hoping Google's development team can truly help and free all my Google devices from bricks (I only use the devices to stream RTHK, they became bricks since then). Since hardware reset (I have done 2x times) didn't help, I don't think plug/unplug can help.
Please forgive me if I used wrong terminology while I am not an IT professional and I only exercised my common senses to analyze the issue. I truly believe that challenge is the foundation of advancement. I am looking forward to seeing Google will take up this challenge and surpass Amazon again!
Thank you for your patience and understanding. For now, the most beneficial action for the team is if you could all send in feedback regarding this issue with the keywords "GHT3 Unable to play RTHK radio." You can follow the steps below:
Another thing that is helpful is for you to send feedback about this via your Nest device. Just tell your Nest speaker to share feedback and then record your message with the keywords above. I appreciate your cooperation.
Now with Podcast, you can subscribe to audios and videos via the podcasting software. The latest audio and video contents will automatically reach at your fingertips for your regular check-out of their availability. You may also download the files and transfer them to play back anytime on a portable media player (mp3/mp4).
e.By selecting the title, the browser would display the podcast page of that particular episode. From there you may play the episode online or download the episode.
* For how to download the episode, please refer to question 7 of this FAQ.
No need. If your computer is readily connected to the internet, you may gain free access via free software, such as iTunes . You can also visit the RTHK Podcasts webpage to watch or listen the programmes directly. 152ee80cbc
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