If your Android phone randomly restarts, you may have a poor quality app, your device may be overheating, there may be a loose battery, or system apps were disabled. Try uninstalling any recently installed apps, reduce screen brightness to stop overheating, check your battery, and enable system apps.

When you restart a phone, everything in your RAM is cleared out, purging fragments of previously running apps and closing any open apps. With a fresh start, apps will load and perform more quickly, and you'll see an overall performance improvement.


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Hello again,

I noticed a while back a Phone Restart in the Admin section of the GUI and have found that very helpful at times.

I have a customer that has a bunch of SNOM 320 handsets that the screens fade on after a few days operation.

The handsets are out of warranty and supplier will not replace or do anything with them but after a reboot they seem to work fine for a while.

What I was wondering is if someone could tell me what I coulld put into a cron job to call this procedure on say a nightly basis at 2am.

Thanks in advance.

I have two phones, Samsung and Huawei. Both on Android 9.0. Samsung allows apps to run after reboot without unlocking the phone. Perfect. But Huawei doesn't allow that until phone is unlocked. Therefore, all my profiles (including the device boot one) doesn't run until I manually enter the PIN to unlock the phone. Not ideal.

Hello Frank,


By any chance, was there an auto reboot/restart configured on those devices? To check if it's configured, You may check one of the affected devices and validate the setting by following Samsung documentation and let us know your findings.

I too am having the same issue. We have a range of Android phones some of which restart multiple times a day even during calls. The only change I've made to policy was to uninstall/block Tik Tok. I'm currently waiting for two devices to email me the log files so I can go through them. Will upload here once I have them.

is there anything new to this? I've the same issue as by FrankieSixx here. Fully managed with Sophos MDM. It seems that only phones are affected cause we also manage Android Tab's which doesn't restart.

We are also having the same issue with our Samsung (a series) Android Enterprise fully managed devices in Sophos Mobile rebooting randomly daily. I don't think this is related to an issue with Sophos Mobile or any particular UEM as found this article impacting Intune Fully Corporate-Owned User Devices self-rebooting almost daily : Intune (reddit.com) but interested if Sophos have had any other reported issues and aware of the problem and working with other providers.

That's it! The trickiest part is trying to get the correct coordinates to "click" the right buttons. You can use AutoInput to help find the coordinates (though it's a little confusing), or it may just be easier to measure your screen with a ruler and compare it to your phone's screen resolution.

I working on a phone that is a remote location. I had the tech there today make some changes, however he forgot to reboot the phone. My question is can this been done remotely from the GUI? If not an it be done from the CLI? Basically there is one device I need to reboot. Please advise.

I have a Samsubg J5 with the latest version of Garmin Connect installed. I have an Edge 25 and vivosport band both connected to the app. If a device goes out of bluetooth range the device disconnects. Bringing the device back into the range of the phone does not reconnect either device.

Nothing in there sounds like my issue. The devices pair perfectly after rebooting the phone, and work correctly. It's just if the Bluetooth connection gets dropped they only way to repair is a reboot of the phone . They do not auto connect, restarting Bluetooth doesn't do it. Restarting the app doesn't. Only a reboot

I am writing an android app in java which uses Android phone's Step Counter sensor event values to record walking steps taken by the user.Basically my java code to display current Steps is as follows:

My problem is that when phone reboots, the totalSteps event value from Step Counter Sensor is reset automatically to zero, hence it turns my currentSteps value to negative as previousTotalSteps value is then being subtracted from zero. Only solution that is coming to my mind is to set previousTotalSteps to zero too. But it will defeat the purpose of recording daily steps. If the user reboots the phone in the middle of the day, then half day's data will be lost or otherwise turn negative in display. I am also recording this daily steps value to sqlite database as daily history to be shown graphically to user. So, this negative value goes to sqlite databse too and ruins the historical graph. I need suggestions to solve this problem. My reset data code is as follows:

In case, the phone reboots, totalSteps value is reset to zero. If that happens(or by any chance, if totalSteps is less than previousSteps), then the previousSteps value will also be set equal to totalSteps for that condition before applying both variables for current steps calculation.

Most Android phones can be turned off by holding the Power button for a few seconds then selecting Power off from the Power Options menu.


Note: Newer Samsung devices such as the Galaxy S10, Note10, S20, Note20, S21, S22 or S23 series require you to simultaneously hold the Power/Side button and Volume Down to make the Power Options menu appear. On the Google Pixel 6, hold the Power and Volume Up buttons.

Most Android phones can be restarted by holding the Power button and then selecting Restart or Power off and restart from the Power Options menu.


Note: Newer Samsung devices require you to hold the Power / Side button and Volume Down to make the Power Options menu appear. On the Google Pixel 6, hold the Power and Volume Up buttons.

To restart your iPhone, follow the steps above to turn it off. Then when the screen goes blank, hold the Power / Side button for a few seconds until the Apple logo appears. Give the phone some time to fully power back on.

Android is a trademark of Google, Inc. Apple and iPhone and registered trademarks of Apple Inc. Kyocera is a trademark of Kyocera Corporation. Pixel and Google are trademarks of Google Inc.  2023 Samsung Electronics America, Inc. Samsung, Galaxy S, and Galaxy Note are trademarks of Samsung Electronics Co., Ltd.  2023 ZTE USA, INC. ZTE is a registered trademark of ZTE USA, INC


 Related terms: Restart, turn off, power off, reset, factory reset, reboot, power down, shut down, shut off, switch off, force restart, hard reset, restart device

It is not a bug, it is an intended feature. You could compare it to the 5 second press on the power button of a desktop computer. In most standard settings of the BIOS, it will cause the PC to reboot, too.

on a Cisco 7841 MPP/3PCC phone and now this phone is stuck in an infinite reboot loop! The phone was on firmware version 11-1-1 It has been plugged in for 24hrs and still rebooting. I have tried unplugging and plugging back in and waiting several times, no luck at all.

I have been trying to do all of this, no luck at all. It doesn't even get to the point of obtaining an IP address. It basically ignores the factory reset key sequence when I do it. And it's not possible for me to do it via URL because it doesn't even get an IP address. Any other things? Otherwise it looks like Cisco destroyed my perfectly working phone, with the new firmware...

Ok I have been trying again and this time, finally after holding the # key for almost a minute and then immediately pushing the reboot sequence 1,2,3,4,5,6,7,8,9,*,0,# and waiting for few minutes, it worked and upgraded to the latest firmware. It was very odd that it took so long and I had to factory reset it this way to get it out of the reboot loop.

Same thing here, have the Charge 2 for about 2 weeks now and it's embarrassing the amount of times I've had to restart my phone (Android 8.1.0). Tried turning bluetooth on and off, killing the app manually (force stop), restarting the Charge (plug it in and hold the button several seconds) and nothing happens, only thing that fixes it is a phone restart.

If the phone is not on the list but fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it will sync without any issues but we cannot guarantee that it will.

Also today I had to restart my phone twice, just in case force stopped and cleared the cache of the fitbit app and also force stopped, cleared cache and data for bluetooth and it still would not sync.

SO many posts saying their Fitbit syncs for a day or two, then stops and won't sync without a reboot. SO many responses linking to how to sync or the supported devices page. These posts are YEARS old. Just like the add Steps to competitions with friends. Nice to know Fitbit either doesn't care or is incompetent. Time for Apple or Android watches.

I have read this very long post as I am having the same issue. My charge 3 syncs great after I reboot my iPhone 8 (or my Old android phone, S4), but only once. After that first sync, it will take 20 or more retries to sync and when it finally connects, it takes minutes to perform the sync. 



I don't think he said he had to restart the Fitbit. in fact I'm not even sure that's possible on this thing. Are you guys even reading this stuff or just throwing answers out there to make it look like you're actually supporting your devices. I think he said he had to restart his phone. Just like I've had to the entire time. This is getting ridiculous

My phone provider wants to blame apps for the phone reboots. I just want to know if this is legitimate, or if the reboots should ultimately be attributed to an android or handset manufacturer problem.

An app can also force you phone to reboot if it bombs out and takes Android down with it, particularly apps that interact with phone functionality (volume adjustors, automatic task killers - which are a bad idea in general, location aware apps, etc) If an app has the right permissions this can happen quite easily. e24fc04721

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