Download Natwest Online Banking App

A card reader is a security device needed by all customers looking to get the most out of Online Banking. It works with your Online Banking service to provide an extra layer of protection against online fraud.

I emailed NatWest reporting this problem with the Chrome browser in mid July and again about a month later asking for an update, but I just got the reply "we are working on it"One work around is to use any other browser! It works fine in MS Edge for example.It's also worth noting that no other banking or credit card site that I use has any similar problem, it's confined to Chrome and FF plus the NatWest customer login for on line banking.

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Many thanks for this response. It doesn't really answer my question because my point is that this shouldn't be happening at all! There are millions of people out there who bank online and there are millions of Firefox/Mozilla users. When you try to access your online bank account you should not get a response 'Secure connection failed' - this does not happen with any other site I access on a daily basis - just NatWest. There should be no 'secure connection' issues with regard to a national bank's website. Mozilla and/or NatWest should address this problem - it should not be down to their millions of users to try to find 'fixes'!

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If you have already paid money to share fraudsters you should contact Action Fraud on 0300 123 2040, or report it online at www.actionfraud.police.uk/reporting-fraud-and-cyber-crime.

I have used NatWest online banking for a number of years, and it used to be a relatively straightforward matter to have a payee reference attached which was the PAYE reference code, then add a date code on the end.

With the advent of the security card reader for validating changes to online banking settings, this was rendered impractical due to the need to use the card reader plus card a) to change the payee reference to include the date code then b) to make the first (and only!) payment using the changed reference.

Apologies if this has typos etc but I am losing my mind. Tried to make an online purchase about 2 hours ago and when I got to checkout my card was declined. I've plenty of funds in the account but went into my phone app anyway. To my horror, the account page only shows my isa and loan account, with no evidence at all that I have a current account. Tried again on my laptop and the same happened. Been on live chat with natwest and all they suggest is getting in touch with the fraud team after 8am tomorrow. WTF!!, I'VE been trying to call the natwest but just keep getting a stupid message saying they're busy. What can I do? I'm going around the bend HELP

Happened to me earlier this week. Think it is their new system. I was online shopping and my third purchase was declined and then two seconds later my current account disappeared. On line chat put me through to the fraud team who sorted it out very quickly - I did think it was a bit over the top!

Did you have to upload ID etc, once I did that and it was verified I got to a page where I was given account number sort code etc so I could then register for online banking. All in all took me 2/3 days from application to being open. Maybe I just got lucky with speed

"We apologise to customers for the inconvenience and are working hard to fix the problem. There is no impact on debit cards, credit cards, ATMs, telephone and branch banking services - customers can continue to access these as normal."

National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom based in London, England. It was established in 1968 by the merger of National Provincial Bank and Westminster Bank. In 2000, it became part of The Royal Bank of Scotland Group, which was re-named NatWest Group in 2020. Following ringfencing of the group's core domestic business, the bank became a direct subsidiary of NatWest Holdings; NatWest Markets comprises the non-ringfenced investment banking arm. The British government currently owns 39%[2] of NatWest Group after spending 45 billion ($61.87 billion) bailing out the lender in 2008; the proportion at one point was 54.7%.[3] NatWest International is a trading name of RBS International, which also sits outside the ringfence.

NatWest is considered one of the Big Four clearing banks in the UK,[4][5] and it has a large network of over 960 branches[6] and 3,400 cash machines across Great Britain and offers 24-hour Actionline telephone and online banking services. Today, it has more than 7.5 million personal customers and 850,000 small business accounts. In Northern Ireland, it operates through the Ulster Bank brand.

Deregulation in the 1980s, culminating in the Big Bang in 1986, also encouraged the bank to enter the securities business. County Bank, its merchant banking subsidiary formed in 1965, acquired various stockbroking and jobbing firms to create the investment banking arm County NatWest. National Westminster Home Loans was established in 1980 and other initiatives included the launch of the Piggy Account for children in 1983, the Credit Zone, a flexible overdraft facility on which customers only pay interest (now commonplace, this so-called pink debt was innovative when launched) and the development of the Mondex electronic purse (later sold to MasterCard Worldwide) in 1990.[16] The Action Bank advertising campaign spearheaded a new marketing-led approach to business development. Under the direction of Robin Leigh-Pemberton, who became chairman in 1977, the bank also expanded internationally, forming National Westminster Bancorp in the United States of America with a network of 340 branches across two states, National Westminster Bank of Canada and NatWest Australia Bank; and opening branches on the European continent and in the Far East.[17] In 1982, the Frankfurt office of International Westminster Bank merged with Global Bank AG to form Deutsche Westminster Bank. In 1985, Banco NatWest Espaa was formed and National Westminster Bank SA was incorporated in 1988, taking over the bank's six branches in France and Monaco. In 1989, International Westminster Bank was merged into National Westminster Bank by Act of Parliament.[18]

The bank was hit by the stock market crash of 1987 and involvement in the collapse of Blue Arrow.[23] The Department of Trade and Industry report on the affair was critical of the bank's management and resulted in the resignation of several members of the board, including then-chairman Lord Boardman.[24] Later, the bank would divest its overseas subsidiaries. The North American operations were sold to Fleet Bank and Hong Kong Bank of Canada, and the Australian and New Zealand branches were sold to Salomon Smith Barney and the National Australia Bank.[25] Thereafter the bank concentrated on its core domestic business as the restyled NatWest Group, reflecting its modern positioning as a portfolio of businesses.[26] In the 1993 Bishopsgate bombing, the NatWest Tower was devastated by a Provisional IRA bomb and the bank vacated the building and later sold it.[27] Then, in 1997, NatWest Markets, the corporate and investment banking arm formed in 1992, revealed that a 50m loss had been discovered, revised to 90.5m after further investigations. Investor and shareholder confidence was so badly shaken that the Bank of England had to instruct the board of directors to resist calls for the resignation of its most senior executives in an effort to draw a line under the affair.[28] The bank's internal controls and risk management were severely criticised in 2000 and its aggressive push into investment banking questioned, after a lengthy investigation by the Securities and Futures Authority.[29] The bank's move into complicated derivative products that it did not fully understand seemed to indicate poor management. By the end of 1997 parts of NatWest Markets had been sold, others becoming Greenwich NatWest in 1998.[30] It had purchased Gleason Partners in 1996 for $135 million only to resell it back to GP's founder for just $4 million 3 years later in 1999, a whopping $131 million loss.

In 1999, the chairman, Lord Alexander of Weedon, announced a merger with Legal & General in a friendly 10.7 billion deal, the first between a bank and an insurance company in UK history.[32] The move was poorly received in the London financial markets and NatWest's share price fell substantially.[33] Seen as a driver of the ill-advised investment banking expansion, Derek Wanless was forced to resign as chief executive following the appointment of Sir David Rowland (who became executive chairman).[34] Also in 1999, in response to the much reduced NatWest market capitalisation, the much smaller Bank of Scotland made a hostile takeover bid for NatWest. The Bank of Scotland's aim was to break up the NatWest Group and dispose of its non-retail assets. NatWest was forced to abandon its merger, but refused to agree to a takeover by a rival bank.[35] The Royal Bank of Scotland tabled another hostile offer, of 21 billion, outbidding the Bank of Scotland.[36] The takeover of NatWest in early 2000 was the biggest in UK history. Once Britain's most profitable bank, it was delisted from the London Stock Exchange and became, with its subsidiaries, component parts of the Royal Bank of Scotland Group.[37] The outcome of this bitter struggle set the tone for a round of consolidation in the financial sector as it prepared for a new age of fierce global competition.[38] The Royal Bank of Scotland Group became the second-largest bank in the UK and Europe (after HSBC) and the fifth-largest in the world by market capitalisation. According to Forbes Global 2000, it was then the 13th-largest company in the world.[39] NatWest was retained as a distinct brand with its own banking licence, but many back office functions were merged with those of the Royal Bank, leading to over 18,000 job losses. 2351a5e196