Download My Facebook Account Information

Hello there nice people.

As my title says, I have sadly discovered that my Facebook account has been hacked, and all contact information have been changed in that process. I became aware of this because of 3 emails that was send to me. First I got a mail about an added email, then one about a changed password, and lastly an email about my email being removed. All these three emails comes with a link labeled "this wasn't me" and all the links have expired, only half a month later. (I don't use Facebook often so never noticed)

This leaves me in a very weird spot, as the resource Facebook handed me isn't available, and all other resources i'm able to find on their support help pages, all require you to identify your account by using an email or phone number. I don't have access to the phone number, and now with the changed password the service isn't able to find my account and start the recovery process.

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Second, they activated two-factor authentication. This is supposed to increase the security of a system because you need to enter a code in addition to your password. The problem occurs when, again, it points away from the account owner and to the hackers instead.

I am always sorry to hear about people experiencing Facebook hacking and I completely understand your frustration, but I do not have any additional information beyond what is published here.

All of the information I have about the Facebook two-factor authentication problem is listed in this blog post. I will no longer be responding to emails or messages regarding this issue since I cannot provide any further assistance.

I was just wondering if you ever got a reply from facebook/ managed to get back in? Like you, I have about a decade of photos on there, and also just feel really uncomfortable that a hacker still has access to my account!

Hi there! The same thing happened to me and I am STRUGGLING. I run multiple facebook accounts for my clients through my personal account and am at a complete loss. If you have found a solution, please do share!

Hi Elaine,

Did you have any updated tips or info on how to get your account back the fastest based on this problem? Currently experiencing the same issue with them changing the Code generator app and me not being able to get the code. Trying to reach FB to get them to remove the 2FA req. but no luck yet.

Hey Elaine!

Same happened to me about 3 weeks ago! Even though I was able to send my ID and for Facebook to recognized it (also I was able to change the email as the hacker has changed to one of his own) FB did contact me via email, send me a code but this code never worked :(. I regained my password but as the 2F Authenticator was enable by the hacker, I guess they are still getting this second code that I need to log in into my account. I wonder if FB would ever respond my email (as they where the ones initiating the communication) on this email it said: If you have any questions please respond on this email..

I have been off facebook since June 2022 and I finally changed the email and password to the account In July but now this 2FA is turned on I need it to be turned off so I can enter my new phone number!

Hi, which way did you submit your ID etc? As in, which form?

My account was hacked and 2-factor authentication was enabled so I cannot receive any codes to log into my account on any of my devices

They changed the email and phone number associated with my account, and enabled two factor authentication under their phone number.

I have been able to change the email back to mine, and have changed my password, but to fully access my account I need to enter a code from the Code Generator.

The only way to access this code is either from in the account already, or from a third party app- which they hooked up to their phone number.

There is literally no way for me to get this code to re-enter my account, and I have no idea what to do.

I have tried to contact Facebook many times through emails and submitting forms and I have had no response.

Hi Shelley whats happened to you is word for word whats happened to me since 5th of june , i have an oculas attached to my fb as its my daughters so im going down that route and contacted ico.org to report fb for data protection breech as after submitting my passport i still cant access the account due to needing a login code but then it says i can reset my password and shows me my new email address and underneth the hackers totally breaching my security its disgusting ,i also have written to fb ireland and was told by ico .org that they have 8 weeks to reply ,i will try everything to get my account bk its 13 years old and has all my late fathers pictures on i dont have now,i feel paranoid everyday and scared as i already have severe anxiety i just feel targeted ,i reported the hacking to action for fraud too which everyone should do as thats what there for ,ive sent my passport repeatedly since and now its not recognised and sends me an instant message to my email bk saying they cant accept it ,honestly feel im going around in circles

I have also recently had this happen to me and because of trying so many times trying to fix the problem (I was kinda trying a little bit of everything no realizing you could over try) and now I too cannot submit my ID to attempt to get my account back. Are you saying that if I stop trying for a week or so, it will let me try again?

Elaine , thank you for talking about this. It happened to me recently as well. Please provide me with any additional information you may have? I have lost track of the amount of forms I have submitted. Not including the ones that do not go through and give me an error.

On the Oculus website there is a support section. I submitted a ticket explaining how I could not connect my Oculus to Facebook because my account was hacked. I purchased the Oculus Quest. Because I did not need to open it, I plan to return it.

At the moment it appears to be a lottery as to who gets back in; a few people have succeeded using the forms or other techniques, but it appears that most are still locked out. I have just sent you an email with more information.

Were you able to get back into your account? I am in the same predicament. I received a code that allowed me to change my password and my email was auto changed by Facebook, based on my identity confirmation, but I cannot get past the 2FA.

Was the email address from facebook long and looked suspicious. I got an email from this info++aazrrfqn6ri4k3@support.facebook.com. just seems like a scam email but they emailed me to an alternative email address that I gave to oculus customer service.

Same thing has happened me ? seems like my old Yahoo account was involved in a data breach so hackers were able to change everything and deactivate my facebook. This happened yesterday so have been trying everywhere but seem to be going round in circles to no avail. Keeping positive thoughts that I can get it resolved but facebook customer service is juat awful. Have started bombarding them on twitter and even instagram for help.

Hi Elaine. Same thing happened to me. But after I uploaded my ID, I did receive a response from Facebook but even after I went through all their account recovery steps it asks for the 2FA code which I do not receive. Which form were you filling ever 7-10 days? Please help me.

I have the same situation. I was hacked around May 23rd, and I was eventually able to submit my ID to restore my password and change my email. There is still the 2fa though. I bought my Oculus on June 23rd and started the process with their support team. I submitted my information to that strange Facebook address on June 24th. Your post gives me hope. I did receive another email saying that they apologize that they had not had time to review my case yet and that it would be handled in the order that it was received. This was on June 26th.

Sounds just like my email ,i still havent heard a thing and oculas no longer replying to my messages ,we had our oculas since dec its my daughters its so unfair ,i have now issued a complaint to ico.org as you are entitled to do that after 28 days they then deal with fb as to why they havent rectified the issue and the account is still compromised with two factor

Omg guys im bk on fb ,took me 5 weeks persisting im so happy to get my 13 year account bk ,the email i got from fb after oculas said fb would contact me must of been genuine and they finally got me bk on and removed the two factor authentication ,the account was reset to my original email address and all the security was blank apart from that email ,i was hacked on june 5th ,really really happy

So if I was to order one, what are the steps that people are going through in order to get their account back? I am at my wits end as my ID constantly refused by Facebook and waiting another week before submitting again only to be refused. So if I took a chance at ordering an Oculus, I would like to know the exact steps to regain my account before returning it, as am guessing you only have a certain amount of time you can keep the Oculus in order to be able to return it.

Hi felicia have u had any help since .i would ring ico.org and explain the situation as fb have a duty of care to make your fb secure the more ppl report them the better they will up there security ,i have got bk in to my account after over a month ,i submitted multiple tickets and bombarded oculas with messages,if hackers switched your dob then fb shud see this and accept your passport it is wrong its not your fault ,mine has all been reset to the day it was hacked

Hi if you are trying to login with the hackers email then id presume fb think that you have access to that email address and cud send correspondence there ,i had no contact from any of those emails you mention ive even written to fb ireland ,as your account is still showing the hackers email after you have sent your passport to fb then that is a breech of your data protection ,please raise this with ico.org.uk they will take your complaint on and contact fb for you just fill in your complaint and issue on there site they are above fb ,im over a month locked out of my account and still no luck i have an oculas too since dec and still cant get help from either company e24fc04721