On the other hand sometimes it is useful for a go back and forth information in real time, rather than delays with e-mail. But generally I am not answering messenger for work when off the clock. Got to have me time.

Once I worked with Oracle and nearly everybody was asking me about things they should know themself and I ended up in answering mails and calls about processes and workarounds. I set up a website and when somebody asked me, I just sent the right link. But still the people kept calling because its faster and more convinient then reading on a website.

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I am now in the board game business for 1 year and what I learned is that you need one single page where all of my customers find answers to their problems (its not easy but we try it). No matter if they are using an app, social media etc. Try to route them to one site where they can discuss with others, find FAQs etc. Maybe you also setup a Facebook group where people can discuss your games (if not already done. And I mean an open group not a fan page).Sometimes the players know your game better than you, so let experts answer the questions. people like to help others.

Email might be necessary for inter-organization issues, but as an Engineer most of my issues are intra-organization and I find that I loathe email for tracking things that need to be done. That said, some of the principles are the same.

Development and IT work tends to be ticket or issue driven, where you have a system managing the work to be done and issues go into that system as priority ordered work. Emails exist outside that system, and often get treated like low priority work that is often forgotten and overlooked.

Completely agree, especially for the person contacting you because if they communicate with you on an effective platform, you can give them your full and undivided attention when you are working with them.

Brian: I do the exact same thing. :) Even though I type it out every time, I basically have a stock response that reminds the person that this is my personal FB messenger and that we can talk business at contact@stonemaiergames.com.

I am really conflicted on this topic. I hardly ever use a computer to communicate. It is almost always on my phone. I am on my computer to program. That is it. So I can text/message on my phone 1000% faster than a keyboard.

Business is mobile. More and more companies are moving away from email as their prime communication method. People are on the move now more than ever so mobile devices are much more convenient meaning mobile apps are more convenient. I have actually dealt with quite a few companies via messenger, but they usually reach out to me first. Some are through their official FB account and some through their personal. So there is some conflicting messages being sent to consumers about the best way to communicate.

I might be too old, but I prefer email for official lagged communication over various forms of inboxes for the same reasons Jamey laid out (Disruption, searching, coordination). You can also hook up ticketing system for email really easy to about any issue tracker.

Another interesting article Jaime! I agree 100% than Facebook messenger can be intrusive. Nothing quite as annoying as trying to do something only to have Messenger go off. For me, I think I would agree email is the best option 99.99% of the time.

HORISEN Business Messenger is a multi-award-winning platform for campaign management and omnichannel communication. It is a scalable, robust application for businesses of all types and sizes, built for professional Messaging and Marketing Technologists and Marketers.

HORISEN Business Messenger enables brands to provide their customers with user-friendly and seamless experience across their preferable touchpoints. It is an all-in-one messaging technology solution for orchestrating seamless communication across multiple channels like SMS, WhatsApp, Telegram, Viber, Instagram, FB Messenger, Google Business Chat, RCS, Web Push, Email, etc.

HORISEN Business Messenger is the powerful CPaaS and UCaaS solution for campaign management and two-way communication, unleashing the full potential of messaging marketing for professional Messaging Technologists.

HORISEN Business Messenger is an all-in-one tool for campaign management and two-way communication between brands and their audience. It allows brands to get their message through to their clients anytime, anywhere, via any channel, and engage their audience. It simultaneously enables its users to optimise their business processes as a powerful digitalisation tool.

Find out how fraudsters may try to attack enterprises and their customers via SMS attacks. These days, person-to-person (P2P) conversations rarely happen on SMS. Just look through your text messages; very few will be from friends and family.

HORISEN Business Messenger has been acknowledged and awarded since 2017. HORISEN is a proud owner of 17 prestigious CC-Global Awards, including Best SMS Platform Provider for Retail solution (Business Messenger), Best SMS Platform Provider for Wholesale solution, Best Innovative Software Provider, and Best Innovative Application Provider.

These awards represent a valuable recognition of our professionalism and continuous investments in quality and innovation. They motivate us to always stay committed to delivering top-quality products and services to our clients.

The proof of our high quality are numerous long-term customers that are very successful in their field. Meet some of our Messaging Superheroes who successfully grow their messaging businesses while we manage their software.

Stay connected with your colleagues & global teams via your favorite business messengers, accessible in one place!Business Messenger brings you your favorite team and work video chat apps in one place. Stay organised, increase productivity and manage your work time more efficiently as you stay connected with your colleagues from the comfort of your Chrome browser new tab on your desktop - along with a handy web search box for easy browsing online. From Zoom to Skype to Google Meet, access your accounts in one tab with ease.How to get started:Business Messenger is a browser extension which is integrated into Chrome to provide users access to their video chat accounts in one place along with a search bar for your convenience. The new tab extension is easy to use and user-friendly and once added to Chrome, users need to login to their team chat applications - as per the Terms stated by the respective apps - to stay connected and connect with colleagues from their desktop!It does not store or share any personal information, financial details or authentication permissions.Features:Safe and secure access to Zoom, Viber, Google Meet, Skype, Whatsapp and moreCustomized web searchEase of navigation between chat appsClean & seamless user interfaceCompletely free to usePermissions:It needs permission to allow new tabs to display Business Messenger with the features including the access to video chat apps and customised search. It does NOT ask for your login or password.By clicking "Add to Chrome", I accept and agree to install the "Business Messenger" extension and hereby agree to set Chrome New Tab to that provided by the service and the Privacy Policy and Terms of Use.Uninstallation:To uninstall it in Chrome, go to chrome://extensions/ and locate "Business Messenger", click on Remove and you will be prompted with a pop up "Remove Business Messenger?", click the Remove button.Please refer to our Privacy Policy ( -policy/) and Terms of Use ( -conditions/) or contact us at dev@mediastinct.com for any queries.Disclaimer: Business Messenger is not a part of any of the applications added including Zoom, Google Meet, Skype, Whatsapp or any of the other brands. It is an unofficial browser add-on and independent project and functions only as a new tab extension that has been created to ensure that application services can be accessed and used at ease. Please, refer to our Privacy Policy for more details on the purpose and methods of our handling user data.

Facebook Messenger is a cross-platform instant messaging app developed by Facebook (now Meta). With nearly 1 billion monthly users, Messenger can be an indispensable marketing tool for brands looking to connect with customers on Facebook.

This is a chance for your brand to generate leads and nurture them into customers by holding meaningful conversations. This could involve educating interested people about your products or services, answering their questions, addressing feedback and more.

You can also set up Facebook ads targeting potential customers and encourage them to get in touch with you via messages. Hyundai Australia, for example, reduced their cost per lead by 27% by running Messenger ads that prompted users to get in touch for a test drive.

Facebook Messenger is great for holding conversations, but it can also help streamline the customer journey by making transactions a breeze. Customers can make purchases, book appointments, check-in, apply for refunds more directly through the app.

A Facebook study showed that 69% of customers in the US felt more confident about a brand they were able to message. Additionally, 55% of customers said they felt more personally connected to such brands.

We mentioned above how Messenger allows brands to offer a private platform to customers to voice their feelings. This can also be a great way for brands to resolve particularly complex issues in private.

Responsiveness could make or break the customer experience on Facebook Messenger. According to a 2018 HubSpot study, consumers typically expect businesses to respond on a live chat in 10 minutes or less.

When you set up ad targeting on Facebook, you can narrow it down to users who have sent you a message in the past. These people have already shown interest in your business or product, and retargeting them can help you drive more engagement and conversions.

Facebook Messenger can help you build profitable, long-term relationships with customers on the platform. It can also help you reduce friction and drive more sales, deliver exceptional customer experiences, generate leads and more. 152ee80cbc

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