After you install the Dropbox desktop app on your computer, you can access Dropbox from the icon in your taskbar (Windows) or menu bar (Mac) or the Dropbox folder in File Explorer (Windows) or Finder (Mac).

Keychain is a password management system for Mac. Dropbox requires access to your Keychain to help verify your account and to provide another layer of security over the Dropbox desktop app preferences.


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Dropbox Web Helper supports the Dropbox user interface on Mac computers. It only runs when the desktop app is running. 


Dropbox Web Helper is an independent process, so it may start and stop at different times than the desktop app. If you adjust your firewall or antivirus software for Dropbox, we recommend similar adjustments for Dropbox Web Helper.

With the Dropbox desktop app, you can save, view, share, and access the files and folders stored in your Dropbox account from your computer. When you download and install the Dropbox desktop app, two things are added to your computer:

If you want to manually update to the latest stable version of Dropbox, you can get it from our download page or our install page (for Linux users). Otherwise, the Dropbox desktop app will update automatically.

Help! Downloaded Dropbox and promptly lost everything on my desktop! I'm using a MacBook Pro with up to date Monterey OS. Now I remember why I previously vowed never to use dropbox again - it steals everything and the customer support is abysmal!

I have a win10 PC. In an attempt to include my desktop folder (50GB of files) in dropbox, I inadvertently moved the location of the contents of the Desktop to "E:/dropbox" rather than "E:/dropbox/Desktop". Now, my dropbox folder IS my Desktop folder, and vice-versa! Yikes! Now everything in my dropbox folder also appears on my desktop!

3. My desktop/dropbox combo folder was on the E drive, so I created two temp folders on the root of the E: drive: TEMP DESKTOP CONTENTS and TEMP DROPBOX CONTENTS. To facilitate all the juggling to come, I moved everything out of dropbox to those two folders. Despite being about 800GB of stuff, moving the files happened immediately.

4. I couldn't relocate the (now empty except for system stuff like the recycle bin) desktop system folder directly to E:/dropbox/desktop - something about the parent-child folder relationship. So then I right-clicked on the folder, went to "Properties", then the "location" tab, and relocated the desktop to its default location on C:/

5. I then did the same process again to set up the desktop folder INSIDE the dropbox folder - created a new folder called "Desktop" inside dropbox, then used the dialog box to "locate" the folder inside the dropbox.

At that point everything was where it needed to be. I rebooted and turned the wifi adaptor back on. The desktop and dropbox folders aren't literally the same folder any longer, my desktop with it's 50GB of files is continually backed up by dropbox, and the 750GB that live inside dropbox (including my documents folder) are back where they belong.

When it comes to your concern though, could you first forward me the exact status of the desktop app on the affected computer and a screenshot of how it looks like on your end so I can advise further?

My issue really is this: I wanted to back up everything on my desktop. I figured I would put my desktop INSIDE my dropbox folder. As the desktop is a system folder, there's a process for moving it's location. I went through that process (find "desktop" inside my user folder, right click, choose "location" and pick a new location), but instead of designating the new location as "E:/dropbox/desktop", I just chose "E:/dropbox". So now, my dropbox folder ALSO acts as the desktop system folder.

My desktop folder, which by default is at C:/Users/Steve/Desktop, was accidentally reassigned TO the dropbox folder. My intention was to reassign it to a new desktop folder INSIDE the dropbox folder, E:/dropbox/Desktop.

As a system folder, the desktop folder (as I understand it) cannot simply be dragged to another location, it needs to be "relocated". See the picture, which is a screen grab of what I get from right-clicking on the dropbox folder now...

2. move the files and folders that "belong" in dropbox into a temp folder outside of the dropbox folder somewhere on the E:/ drive. Now what's remaining are the 50GB of files that "belong" on the desktop.

4. use the dialog box I showed you earlier to relocate the desktop folder to E:/dropbox/desktop. This will move the remaining 50GB of files in E:/dropbox to the new desktop folder I created in the prior step, including the system files that I have no access to ("this PC", "recycle bin", etc).

By the way the reason I suggested moving files to a temp location, then replacing them later, rather than deleting them and letting selective sync put them back later, was to save the upload time for restoring 800GB of files. If my other plan is not viable I can still turn on selective sync on everything that "belongs" in dropbox, reshuffle my desktop folder, then turn selective sync off to allow dropbox to restore my local copies.

Both my laptop and desktop used the same type of "app" that launched on startup, asked me to input a 6 digit PIN and kept active for 12 hours or as long as I used it. I could see a full list of all sites that I'd set up for passwords and I lived the way I could just search for the site, click on the "Open Website" icon and be taken direct to the login screen with all the id and password information populated and ready for me to login.

I made the mistake of uninstalling it on my desktop and it would appear that you are now being pushed to use a Chrome based extension which doesn't seem to work. Besides which, I cannot see a list of my sites that I've registered for. To me this is a huge loss.

Update/Edit - I installed the Chrome extension on the laptop and it seems to be working okay now. What I am looking for help on is where/how can I get the desktop app for the laptop as I can't see anywhere obvious to download this from

YES. I am going through this right now. It's successfully installed on my desktop and has been for some time. Now I need to use a laptop on a trip and cannot install anything other than an extension for Chrome. No!! This isn't what I want at all. I love the app that I can open on my computer to look up accounts.

I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and have been trying to get their help for the past 5 hours and they said it's probably because I had DropBox and it changed the files on my computer. Now that I have updated to Monterey I can't get any of my files and worst of all I didn't back up my computer.

Hi @Megan I deleted the app from the desktop I still have the account but it wasn't backing up because I already exceed the 2GB. Because It was no longer backing up I didnt now it was still in sync with my folders or that it had encrypted the folders it was attached to. So once I deleted the app it deleted the folders it was attached to which resulted In my laptop being able to locate the folders.

Hi @Hannah 

To confirm I DO NOT see the 'desktop', 'documents' and 'downloads' folders in the backup folder in your Dropbox folder or online nor do the exist on my laptop any more. I understand that the content within the folder can be missing but Apple said that when I removed Dropbox that it removed the actual folder. So if I don't have the Dropbox app on my laptop I can no longer add/save anything to my desktop or downloads.

At this point I try to free up some space, so I go to the dropbox folder in my Mac, select the attempted backup of my computer, and delete it. I think it was then that the folders disappeared, but I didn't notice until I was in the Dropbox system preferences trying to make it stop creating automatic backups...tried to deselect the Desktop, Downloads, and Documents folders and save, but then a message popped up saying the folders couldn't be located...

First off, thank you so much for helping out! None of the files were in the Deleted files page, and I found a zip file of my downloads folder in the trash, ...moved it to my desktop, but opening it revealed it to be a copy of what I found on my computer this morning...all the folders, but all of them are empty. I put some screenshots here with different folders selected as examples..no files in any of them..in fact aside from a couple screenshots I took earlier today. This is how all the folders in my Documents and Desktop tabs look as well..empty!

I initially searched through Finder and came up with nothing, just the My Mac folder that has all the missing files.., BUT I decided just to look in the Trash and lo and behold, a hidden My Mac with a different icon appeared..I attached a screenshot of after I dragged it back to my desktop. I opened it up and everything is there! All the files, everything! So many thanks for helping me find this. This is a great weight off my shoulders going forward. ff782bc1db

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