To open up your webcam or camera, select the Start button, then select All apps, and then select Camera in the list of apps. If you have multiple cameras, you can switch between them by selecting Change Camera at the top right once the Camera app is opened.

To open up your webcam or camera, select the Start  button, and then select Camera in the list of apps. If you have multiple cameras, you can switch between them by selecting Change Camera at the top right once the Camera app is opened.


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If your tablet or camera supports including location info and can connect to the internet or a mobile network when you take the photo, the Camera app can include latitude and longitude info with your photos.

However, if I at some point during the day open the lid on the laptop (Dell XPS 17, also with Windows Hello camera), it stops working on the external screen and only the laptop camera will log me in (which is annoying as I have the laptop on a shelf underneath the table).

I recently got a Logitech BRIO 4K with Windows Hello for my home office but that is even harder to get working with Windows Hello. The camera works fine, and if I chose to "improve my face recognition" Windows happily is using the Logitech BRIO cam and not the Laptop one.

If I boot my laptop at home with the lid closed the Logitech BRIO logs me in the first time, but if I lock my computer, or it goes to sleep over lunch, the Logitech BRIO isn't working anymore (Windows Hello says it can't find the device) but logging in with password and checking the device manager the camera is there and working. Also, opening the lid of the laptop instead of giving the password also logs me in, so clearly Windows has chosen to use the laptop cam and disabled the external one (even though the lid has been closed all the time).

I found a post to set the Registry Key "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\LidNotifyReliable" to 0 (zero) and that seems to help getting the external camera enabled for Hello again, but again, just once... Locking the computer and trying Hello again, and it won't work...

- Hooking up the Philips 499P screen camera or Logitech BRIO 4k (both over USB-C/Thunderbolt) it most often works to use any of those cameras once after being hooked up after closing my lid on the laptop.

No, unfortunately no change in behavior. The external camera on the screens are working maybe once in the morning (when laptop comes up from hibernate or starts up) and if I have the lid open it always pick the laptop camera, but about half of the times the "face" option is not working and I have to use password (no camera comes on).

I bought a Logitech Brio 4K cam for home when my old one died on me, and while it is expensive as *** Windows hello actually works with that camera most of the times (with the lid open, closing the lid and face login is not an option as it doesn't start the camera).

@Todd Hawkins I think we can conclude that Microsoft has not provided a simple configuration setting to choose which camera to use as default for Hello and and the ability to switch to an alternate camera automatically when the default camera is unavailable. The most common situation is for laptop users booting with a closed lid and using external monitors. I have to believe there are millions of users fitting this situation. So if someone from Microsoft is monitoring these chats please run this up the chain until some addresses this issue. In the meantime , for those of us that boot from a closed lid laptop, the Hello login feature is a non-starter.

@Blasty_Utopia I'm having the same issue with my Brio 4k and my work-supplied Surface 5 Laptop running Windows 11 Enterprise 22H2. I can't even get Windows Hello to recognize the Brio, works everywhere else e.g. Teams. I'm a consultant who travels for work a lot so disabling the default camera wouldn't work for me. I need options! Hope Microsoft fixes this ASAP.

The first thing to check is that your camera is set to movie mode and your exposure is set before you plug the USB cable into the camera and computer and that Windows identifies the new USB connection with a notification once attached. As long as that is done the next step is to verify that EOS Utility 3 is not running either on screen or in the background by checking the system tray on the bottom right corner of your computer screen for the EOS Utility icon. Since EOS Utility and EOS Webcam Utility both communicate with the camera via USB the EOS Webcam Utility will not receive the signal if it is being diverted to the EOS Utility.

If the issue continues with a different cable we would recommend loading EOS Webcam Utility on a different computer to see if the same thing happens. If this is happening with every computer you try that is a sign there is an issue with the port on the camera. If it is only happening on the Windows 11 computer that indicates the issue is related to the EOS Webcam Utility not being updated for Windows 11.

I see you mentioned in your first post that you wanted to uninstall the camera from your computer. The camera itself isn't installed on your computer. It uses generic drivers built into your operating system, so there isn't a driver specific to the camera to uninstall.

I'm trying to establish a connection to my recently updated to Windows 11 PC, using a usb C to usb A connector from my Canon Eos R. It is failing to get a connection. I've used two separate usb leads with the same result. The camera has no problem appearing as a drive on a Windows 10 computer with the same leads, and its firmware version is up to date. This is really annoying, as it also makes it impossible to use the Canon utility software. Does anyone know a ready made solution, or whether there ever will be one?

Beyond that, here are some setup suggestions that might help:

* If it is not there already, make sure the camera is plugged into a USB on the back of your computer. (The front USB ports can be a little weaker sometimes.)

* Since you're having problems downloading, disconnect all other devices except the keyboard, mouse, and camera from the computer.

* Close any other programs you have open, and exit out of any image-related or printer-related programs in the system tray, found in the bottom right corner of your computer screen. If you don't see the program icons, look for a small triangle by the time display. Click that and you should see the icons. You should be able to close them by right clicking the icons and selecting the exit option.

If so, right click on the camera icon and select uninstall. When it finishes uninstalling, turn your camera off. Wait a few seconds then turn it on. A window should come up that says FOUND NEW HARDWARE DEVICE, keep clicking the NEXT button, until it finishes. Then see if you can connect to your camera once again.

If you see another camera, like a webcam, listed in the Device Manager, right click on it and select DISABLE. It is possible that you are getting interference from that device. When you are done with your tests, you can reactivate it by right clicking on it and selecting ENABLE.

No luck with any of these suggested tweaks. The only place where the camera shows up is in portable devices.. as an MTP USB device.. and as an eos digital device icon in printers and devices. It's barely there. And the troubleshooter can't help.

Nick2000 has covered many of the likely scenarios for an unrecognized USB device. If the Camera appears correctly in Device Manager, also look at Disk Management to see if windows has assigned a drive letter. If not, it will not display in Windows Explorer.

Plugging the whole camera into your computer, means the card has an extra step to communicate with the camera, and the camera with the computer. Instead, simply turn off your camera, remove the card and plug it into a suitable card slot in the computer or get a USB card reader (lots available). The computer will recognize the card as a drive and you can then download your images.

Hi Tronhard, I've been using my USB cable since forever, and I've never had an issue until I moved to Windows 11. The issue here is strictly to do with Windows 11 and there is no hardware issue. That indicates to me that Canon have not produced a driver suitable for Windows 11, even though Windows 11 has been well signalled. Additionally, if you want to fry a memory card, handle it all the time. You will eventually succeed. The only time I ever remove a memory card from my camera (I now have 128MB card, so that very rarely happens) is when it gets full when I'm shooting. I haven't managed to succeed in that since I've had my EOS R, so there is no need. Handling cards almost guarantees that the card will fault. In all my time using digital cameras, over a decade, I've only ever had one fault, and that was on my first EOS camera, a 300D, when I tried to change the card while it was still writing. So, your suggestion is the worst possible suggestion. The best suggestion is that Canon gets its act together and fixes the issue, so that people don't have to remove the card from the camera. I will tell you this: I have done a test, by using the same cable that I previously used on my old computer, with the same brand motherboard, and also on my laptop before it was upgraded to Windows 11. When it was installed with Windows 10, there was no issue.

And I also don't agree with you about how fast it is to download images using a card reader. One, I have to take the card from camera, locate the card reader (I always have the USB cable attached to my computer for downloads, so I never have to locate that) and then I have to download all of the images, and then rename the folder to the date (done automatically by the software, according to camera and date) and then move the files from the various dates into the correct folder, a very time consuming an tedious task. I would also note that all of the later cameras, EOS R5 and forward, have a Windows 11 compatible firmware update. The EOS R does not, and yet it is still a currently for sale camera. Pretty slack, if you ask me. 2351a5e196

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