I have 4 Brother Printers. 3 - MFC - L2750DW and 1 - MFC - L2740DW that as of May 1st receive an error when uploading scanned documents to the assigned dropbox folder. I have created new credentials and everything worked, including picking the dropbox folder. But still fails at upload.
This worked flawlessly for the past 3 years. The last time this happened was 2021.
I see another post regarding similar issue happening with Epson printers as well. It appears the certificate / token that dropbox issued for this service has expired.
Anyone else experiencing this?
Any work arounds?
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I appreciate the thoughtful response. And I know I mentioned Epson but my post, including the title was about Brother Web Connect Integration.
I apologize if you are an unpaid volunteer working on this site, and not a Dropbox employee. If you are a volunteer, please forgive the rest of this note it is based on the assumption that you are in an official support role.
Jay, you seem knowledgeable, so would really like your opinion on this.
On May 1st all my Brother Printers Dropbox Upload integration quit working with Dropbox.
Around May 1st several other people (not me mind you); that own Epson printers are having the exact same issue.
Here is where I need your help. What do both of these problems have in common?
What are the odds that two completely different Printer Companies both did something on their side the same day that would make you think it is a "third party problem", definitely not a Drop box problem, nothing to see here, move along....
Again, you are the expert, but I think your initial response was a pretty easy knee jerk one to make. It would be great if you and Dropbox had nothing to do with this and would not need to spend any time looking into or resolving it. Just a simple 'Not my problem"
But would be wonderful if you would either spend a little time reflecting on it, or possibly escalate the question up a level or two so it can at least be giving serious consideration.
The integration with MS OneDrive still works. If I am having this problem with Drop Box, there are countless others having the same issue. All you have to do is read the recent posts here.
But it sounds like you prefer this headline on the Tech Journals. Dropbox Drops Ball on Integration. National outage impacts 10,000s of users across several different hardware integration solutions including all Epson and Brother's products.
Recent post on their forum from Jay, the Support Expert, states they are not interested in solution. Jay says its Brother Printers and Epson's problem to deal with.
Please tell me this is not the official Dropbox perspective.
@DBinBigD Jay is an official Dropbox representative. However, the issue remains that, unfortunately, it is up to Brother (and other suppliers) to update API keys, etc. if they expire or are out of date.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Thank you, I am doing my best to blast Brother too. And having about the same level of success.
The problem is I am dealing with the lowest level of support there is. And what needs to happen is technically knowledgeable people on both sides need to #1) Be aware there is a problem and then #2) collaborate to resolve. But the low level support at both companies immediately dismiss the issue as soon as they realize that they can blame someone else. It just needs to be escalated to a high enough level, that someone that knows what is going on, can call their counterpart and resolve it.
Thank you. That was a great suggestion. I should have thought of that myself. It took awhile to get the firm ware completely up to date. For the MFC - L2740DW, the most recent is 1.06 from Sept '23. Unfortunately updating the firmware did not fix the problem.
I recommend the following:
a) It's in the best interest of Dropbox to engage directly with Epson and Brother to resolve this integration issue. Given that multiple users are experiencing similar problems with Dropbox integration across different printer brands, collaboration between Dropbox and these companies would likely lead to a faster and more effective solution.
c) I look forward to hearing from Dropbox as soon as this issue is resolved. It's important for users to stay updated on progress and eventual solutions to ensure a seamless printing and file management experience.
it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail. Does dropbox have server down or any upgrades happen in last 24-48h???
I resolved this issue with my Brother MFC-L3710CW unit by logging into the machine and changing the TLS setting to 1.1/1.2. (192.168.... in web browser). It works with Dropbox Brother app now. It's always work for the MS OneDrive Brother app. You will need your units password to login to the administrator side of the Brother unit. Find it on the rear of the unit by the power cord input. Hope this helps!
Is this using a funciton that's built-in to the scanner? If so, you'll need to reach out to Brother for assistance. Brother would have created their own connection to Dropbox using the Dropbox API, and only Brother would be able to support that.
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Suddenly, scan to web into Dropbox didn't work anymore. Connection Error 03 on the display as soon as the scan usually is uploaded to Dropbox. Multiple MFC printers in different networks have the same issue. No network or printer setting was changed.
On one device I created a new Dropbox connection resulted in the same error at the end.
I'm having the exact same issue. Discovered it first last night, an hour or so before @hemzet wrote his last message here. Connection Error 03 saving to Dropbox, no settings changed. Using a Brother DCP-9020CDW. Internet says it's because of proxy settings, but all other features works just fine, including printing via wifi.
Yes my printer would connect and confirm that I was connecting to the Deco. Would not show in the TP-Link app. After trying all of the above settings, firmware updates, etc. It ended up being that I had my printer's IP address set to static instead of dynamic. In Brother printer lingo your BOOT Method needs to be set to Auto. I set DHCP to yes. For the Gateway address, I used the DECO M9 main controller's IP address. Works great so far.
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