On Android, it's pretty easy, just copy the files from /Autodesk/SketchBook3 and copy it to your desktop computer. You can use the desktop version of SketchBook to complete our work (www.sketchbook.com/thankyou)

Win 10 Surface book 2 user and i am still having this same issue, tried to follow the change language tip but i cannot change the language in sketchbook directly and must do it in the win 10 settings. I accessed the settings to make sure that my language was set to English (it is) so this tip provides no help. UI disappears every time i select the eyedropper tool from the color wheel forcing me to save, exit, and restart the program i am now not only losing time having to do that but being forced to figure out if there is a solution to an issue that seems to be going on for 2+ years now. Really upset that this hasn't been patched/fixed in this entire time, and Autodesk's solution has been to use different software.


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Hardware is i7-8650u @1.9ghz (2.11 boosted), 16gb ram, and gtx 1060 gpu, so im pretty doubtful that im crashing the program due to lack of ram or gpu power. i have even manually setup the settings to switch over to the nvidia gpu when i open up sketchbook rather than staying on the intel gpu. i also use solidworks on this same machine and i can run intense and heavy programs on that with no issue, hard to see why sketchbook would overbear it specs wise. I also updated win 10 to 1903 and now im getting random shutoffs and program freezing in addition to that, it'll be hard to capture a video of that unless it occurs during the same time i try to film the eye dropper issue. Where should i send the video on dropbox ?

Surface Book3 - Sketchbook. Wow, it was the taskbar. I set taskbar to "Do not hide" and restarted Sketchbook and everything was fine. How does "hide taskbar" relate to "pen cursor mis-alignment in sketchbook"? no connection right?

As pre my Previous post i use samsung note 10 lite after switching from an iphone 6. I have been using sketchbook for about 2 or three years now and this is the first time anything like this happned to me let alone three times in a row and honestly i want to cry. I keep lossing so much of my work and things i take hours to make too.

So is anybody at autodesk trying to actually fix these problems, or is the only response going to be some version of "back up your work, reinstall, create multiple saves, save often, and hope all your files dont corrupt at the same time"?

This really doesnt help me. Especially because I'm not that good with technology and im not sure where sketchbook 3 is in my sketchbook gallery or how to save coppies of my work. And I don't want to be in constant fear of losing all of my work.

I only know how to do this with windows, but you can make a copy on a pc or laptop. Connect your phone to the device using the USB cable. You should see a pop up on the pc/laptop. Some kind of allow message, just hit yes or ok. Then you need to open the "file explore". If you don't know where it is there should be a search option in or near your start menu. Just type in file explore. This works similar to the "my files" app on your phone. Find your phone listed on the side, pick it. You should be able to find the autodesk>sketchbooks3 file fairly easily. Resize the window so you computer see your desktop. On your desktop, make a new folder(right click) and open it. Select the .tiff files from your phone and drag them to the folder you made on your desktop. Done!

highly frustrated with sketchbook due to corrupted files, lost layers, lost files, hiccups when saving files with layers only to find files and copies turned into pngs. not helpful: cryptic names of .tiffs that do not correspond with names given to files in the gallery...

I am experiencing a lot of lag on larger files when using Autodesk sketchbook pro 2020. I notice that the memory usage is very high - up to 4GB, and the processor can go up to 70%. I'm wondering what can be done to increase the performance, and what is in my files that slows it down so much.

I found the solution!! windows settings - devices - pen & windows ink - check 'ignore touch input when i'm using my pen'. This lets you rotate and select things in sketchbook, but won't draw anything. I used to get a lot of little dots from my palm, no more of that! Running on cintiq 22hd touch monitor. ff782bc1db

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