Along those lines, Airtel has been focused on modernizing and hosting a wide range of applications using containers and Kubernetes in a hybrid cloud model. By shifting to Kubernetes, they will be able to launch new features in their apps much faster and enhance the scalability, mobility, and availability of their digital services.

So I am using Vivo V7 on an airtel 4g data connection and every time I try to open apps like swiggy or foodpanda I get a message saying "there was a problem" "please try again later. However when I open these apps on a wifi they work fine. What is going wrong here??


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Uptodown is a multi-platform app store specialized in Android. Our goal is to provide free and open access to a large catalog of apps without restrictions, while providing a legal distribution platform accessible from any browser, and also through its official native app.

Mobile application makers need to register with Airtel Zero to give customers toll-free access to their apps and the company will inform the customers. The customers can then download the apps and access them at zero data charges.

The timing of this launch is questionable, considering that this kind of platform seems to be in violation of zero-rating net neutrality services. The Telecom Regulatory Authority of India is now in the process of creating a set of guidelines for OTT services which includes mobile apps. The Trai guidelines also discuss the issue of net neutrality but the concern is that through Airtel Zero, the telecom provider is essentially mandating that online companies will have to pay Airtel if they are to reach users.

Other 2FA apps utilize push notifications, which require identity verification with a non-biometric tap of the screen. Some 2FA apps, like Duo Mobile, combine location-based identity verification with push verification, sending users a reading of their location and the option to tap the screen to confirm.

MFA is an access security solution. There are multiple ways to verify with MFA (push notifications, biometrics, location, etc.). MFA is often used in authenticator apps to support other factors of verification, or by itself. In short, MFA is simply 2 or more verification methods added to a password or pin.

2FA is also an access security solution. Like MFA, there are multiple ways to verify with 2FA (push notifications, biometrics, location, etc.) 2FA is often used in authenticator apps as well. All this said, 2FA is actually a type of MFA, but instead of using multiple factors of verification, 2FA only refers to MFA that uses single verification method added to a password or pin.

Airtel users who want unlimited calling and data benefits with free access to OTT apps can check out these prepaid plans to get bundled benefits. Here's the list of Airtel prepaid recharge plans which include OTT benefits like free subscription to Disney Plus Hostar or Amazon Prime Videos. advertisementAirtel prepaid plans with OTT benefits Rs 399 plan: With 28 days validity, this plan offers unlimited calling, 100 SMS per day and 2.5GB daily data limit. The OTT benefits under this pack include a 3-month Disney Plus Hotstar Mobile subscription. Additionally, users will also get Apollo 24|7 Circle, Rs 100 FASTag cashback, free HelloTunes and free Wynk Music.

Airtel is just offering some apps free. Just as the the Hindustan Times gives Brunch free every Sunday. The operator is not charging any data fees when certain apps are accessed. It is completely up to the user to download these apps or not.

My response to the main arguments above should take care of the criticism of the free apps initiative by the oldest political party of the country. In addition, I would humbly submit that the party which sold spectrum for a song can sing any tune, any time. And it is free to do so.

Amid a massive public campaign to support net neutrality in India, online retail giant Flipkart has announced that it will not be a part of the new Airtel platform that was attacked for allowing users to access partner apps without any charges for data. Called Airtel Zero, the platform creates discrimination within content, an absolute no-no for the Internet, say supporters of net neutrality which mandates that all data must be treated equally.


Flipkart said in a statement on Tuesday that it will be walking away from "ongoing discussions with Airtel for their platform Airtel Zero" and "committing ourselves to the larger cause of Net Neutrality in India."


Ever since the first reports about Flipkart joining Airtel Zero, users have reacted strongly, and the backlash has seen the app being given one-star ratings on app stores.


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Our survey results also show that the happier customers are with self-care apps, the more satisfied they are with customer service. Operators in MEA should therefore do more to promote their self-care apps and ensure that they are well-designed and feature-rich in order to improve the customer experience and create deeper engagement with app users.

We surveyed 5250 smartphone users in 7 countries in the Middle East (Kuwait, Oman, Saudi Arabia and the UAE) and Africa (Kenya, Nigeria and South Africa) in 3Q 2021. We asked about a range of topics, including the use of traditional (such as shops and call centres) and digital channels (such as self-care apps and websites) to interact with an operator.

Self-care apps are becoming an integral part of the customer experience for many smartphone users. However, the adoption of self-care apps varies considerably by region (Figure 1). Our survey results show that self-care app adoption in Africa is slightly higher than that in Europe and the USA and considerably higher than that in the Middle East.

The use of self-care apps in the Middle East did not change between 2020 and 2021. This suggests that the new behaviours adopted at the start of the pandemic have become the norm in the region. However, the use of self-care apps for sales and support in Africa increased markedly, especially among customers of Safaricom and Airtel in Kenya, MTN in Nigeria and Cell C in South Africa. This is possibly due to the big push by these operators to accelerate the digitisation of customer touchpoints.

Digitising the customer experience is arguably the most important digital transformation project for telecoms operators. It is mainly driven by the need to cut costs, but improving customer satisfaction is also an important motivation. Indeed, most of the respondents in MEA returned relatively high satisfaction ratings1 for self-care apps, despite their low penetration in some markets.

Operators can experiment with different approaches to improve their digital channels and increase their appeal. Some of the best practices from the top-performing operators in our survey in terms of satisfaction with self-care apps and customer service are as follows. 2351a5e196

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