Open ID Connect SSO - LearnUpon Knowledge Base

Automated ELK stack deployment - readme

Simulated investigation - readme

Backdoor attack simulation - readme

Assessment, analysis, and hardening of a vulnerable system - capstone

Technical support - sample

Hi [name],

Thank you for connecting with [software] Support, I am more than happy to assist with this item.

Please find my guidance to your queries below. 

1 - Uploading a document:

If you decide to upload a file to [software], you will see the “Browse” button. This button allows you to search the files on your computer or through any connected platform in order to select the correct document you would like to upload.

1. Files on your computer:

   • The files that will appear on your computer are the same exact ones that would appear if you were to open any file on your Desktop or in your Documents folder on your computer.

   • When you select browse, you will have the option to search the same exact files on your computer and choose the one that is needed. For instance, if you would like to upload a picture of your team that is saved to your Desktop, you may select Browse and in the dialog that appears, you will have the option to choose your Desktop and select the picture in question.

2. Files on other platforms:

   • If your account is connected to your Google Drive or another similar system, you will be able to search these platforms in the same way as you would for your computer.

   • Once you select Browse, in the dialog that appears you will have the option to choose to import from your Google Drive. By selecting this option, you can navigate through your Google Drive folders to find the file in question.

2 - Format not supported:

There are a range of file types you are able to save to your computer, however while the most common file types are supported by [software], some file types may not be compatible.

Receiving a message that reads “format not supported” may indicate the file type you are uploading is not compatible. The most common file types compatible with [software] are: Word Documents, PDF, .JPG images, and PowerPoint files.

If you would like me to look further into this specific instance, please provide the attachment of the file that triggered the error. Otherwise, your colleague may submit a separate support ticket if they would like one-on-one assistance with this item. 

Please let me know if you have any additional questions regarding the above information or other features within [software]. 

Thank you and have a great day!

Kindly,
Doriane