Doorstepp Privacy Policy
Effective Date: 18 August 2026
Doorstepp (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using the Doorstepp mobile application (“App”).
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
1. Information We Collect
When you use Doorstepp, we may collect the following information:
Account Information
When you create or use an account, we may collect:
* Name
* Email address
* User ID
* Account role, such as customer or rider
Order and Delivery Information
When you place an order, we may collect:
* Customer name
* Phone number
* Email address
* Delivery address
* Products ordered
* Product quantities and prices
* Order subtotal and total
* Delivery fee
* Platform fee
* Payment method
* Order status
* Order creation date and time
* Information associated with the order and your user account
Rider Location Information
If you use Doorstepp as a delivery rider, the App may collect your precise location, including latitude and longitude, when location functionality is enabled.
Rider location information is used to support delivery operations, including determining rider availability and facilitating delivery services.
Notifications
Doorstepp may use Firebase Cloud Messaging (FCM) to send notifications. A notification token may be associated with your account or device so that we can deliver relevant notifications, such as order updates.
2. How We Use Your Information
We use collected information to:
* Create and manage your Doorstepp account.
* Process and manage orders.
* Deliver products to the address provided by you.
* Contact you regarding your orders when necessary.
* Provide order status and delivery updates.
* Manage delivery riders and delivery operations.
* Send relevant app notifications.
* Maintain and improve the App and its services.
* Prevent misuse, fraud, unauthorized access, or other harmful activity.
* Maintain records necessary for operating the service.
We do not use your personal information for purposes unrelated to providing and operating Doorstepp unless we have a lawful basis to do so or you have provided appropriate consent.
3. How We Share Information
We may share personal information when necessary to provide Doorstepp’s services.
For example:
* Customer delivery information may be made available to the appropriate delivery personnel so that an order can be delivered.
* Order information may be accessible to authorized personnel responsible for managing orders.
* Information may be processed by service providers that help us operate the App and its infrastructure.
Doorstepp uses third-party infrastructure and services, including Google Firebase, for functions such as authentication, cloud database storage, notifications, and related backend services.
We do not sell your personal information to third parties.
4. Payment Information
Doorstepp currently supports payment methods displayed during checkout, including Cash on Delivery where available.
Doorstepp’s order records may store the selected payment method and related order information.
If a third-party payment service is introduced or used in the future, payment processing may be subject to that provider’s own privacy policy and terms.
Doorstepp does not intentionally store complete debit-card or credit-card numbers in its Firestore order database.
5. Location Information
Location information is relevant primarily to Doorstepp delivery riders.
When a rider enables location functionality, the App may collect precise location information to support delivery operations and rider availability.
Location information may be associated with the rider’s account and may be stored in our backend systems.
Riders should disable location access when they are not using Doorstepp’s delivery functionality, where the App permits this.
6. Firebase and Service Providers
Doorstepp uses Google Firebase and related Google services to operate parts of the App.
These services may process information on our behalf, including account information, order-related information, notification tokens, and other information necessary for the App’s functionality.
Information processed through these services is subject to appropriate security measures and the applicable terms and privacy practices of the relevant service providers.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Data may be stored using secured cloud infrastructure and access to backend information is restricted according to the permissions required to operate the service.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide Doorstepp’s services, maintain accounts, process orders, resolve disputes, prevent abuse or fraud, and meet applicable legal or operational requirements.
When information is no longer required for legitimate purposes, we will delete or anonymize it where reasonably practicable.
Certain order or transaction information may need to be retained for legitimate business, security, accounting, dispute-resolution, or legal purposes.
9. Account Deletion and Data Deletion
You may request deletion of your Doorstepp account and associated personal information.
To request account deletion, contact us using the privacy contact information provided below.
When an account deletion request is received and verified, we will delete or anonymize associated personal information where required and where retention is not necessary for legitimate legal, security, fraud-prevention, accounting, or dispute-resolution purposes.
Some information may therefore be retained for a limited period when legally or legitimately necessary.
Important: Doorstepp will provide an accessible account-deletion mechanism within the App as required by Google Play.
10. Children’s Privacy
Doorstepp is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
11. Your Privacy Choices
Depending on the functionality available in the App, you may:
* Review or update certain account information.
* Control notification permissions through your device settings.
* Control location permissions through your device settings.
* Request deletion of your account and associated personal information.
* Contact us regarding questions or requests concerning your personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Doorstepp, our services, or applicable requirements.
When we make significant changes, we may provide an appropriate notice through the App or other available communication methods.
The updated Privacy Policy will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or an account/data deletion request, please contact:
Doorstepp
Privacy Contact Email: [rongpharmahesh1@gmail.com].
14. Governing Application
This Privacy Policy applies specifically to the Doorstepp mobile application and its associated services.
By using Doorstepp, you acknowledge that you have read and understood this Privacy Policy.