Donavan Craig Pelser
Phone: 079 563 6822 | Email: donavanpelser@icloud.com
LinkedIn: linkedin.com/in/donavan-pelser-b1295b53
Rev Ops  | Sales Enablement | | Certified Customer Success Specialist (CCSS) | Career & SME Business Coach | B2B & B2C | SAAS | Leadership | Problem Solver

Executive Summary

Recruitment & Operations Leader with over 12 years of global talent acquisition experience,

specializing in sourcing and placing high-impact professionals across the Medical, Pharmaceutical,

Healthcare, and Medical SaaS sectors, as well as technical, finance, legal, marketing, and operational

leadership roles.

I operate as a 360° full-cycle recruiter, managing the entire hiring lifecycle including job description

creation, job postings, advanced sourcing, Boolean search, candidate screening, interviewing, and

onboarding coordination. I leverage LinkedIn Recruiter, ATS platforms, CRM systems, and AIpowered

sourcing tools to identify both active and passive candidates across multiple recruiting

channels.

My recruitment experience includes placing professionals such as Medical Virtual Assistants, Virtual

Nurses, Patient Care Assistants, Medical Case Managers, Healthcare Virtual Assistants, Medical

Insurance Professionals, Executive Assistants, Sales Executives, and Account Managers supporting

healthcare-driven organizations globally.

In addition, I have successfully recruited for technical, finance, legal, marketing, and leadership roles,

including Engineers, Project Engineers, Architects, Chief Financial Officers (CFO), Chief of Staff,

CPAs, Accountants, SEO Specialists, PPC Specialists, Digital Marketing Managers, Graphic

Designers, Paralegals, Case Managers, Admitted Attorneys, SaaS Sales Executives, Sales

Managers, Account Managers, Operations Managers, and Operations Directors. Full Stack Developers, 

Flutter, Android and IOS Developers, Data Analysts, Financial Analysts and Big Data

I support global hiring initiatives across LATAM, the United States, the Philippines, AMEA, Australia,

the United Kingdom, New Zealand, South Africa, Egypt, and the broader APAC region, building

scalable talent pipelines and enabling distributed teams to grow efficiently.

My approach focuses on data-driven recruitment, strong candidate experience, and strategic

workforce alignment, ensuring organizations attract and retain the talent needed to drive growth,

operational excellence, and long-term success.

Key Skills

·        Leadership & Team Development

·        Client Success & Relationship Management

·        Business Operations & Strategy

·        Sales & Business Development

·        Project & Risk Management

·        CRM & Marketing Tools (Salesforce, HubSpot, Zendesk, Asana)

·        Sales Methodologies (SPIN Selling, MEDDICC)

·        Problem Solving & Root Cause Analysis

·        Performance Metrics & KPI Management

·        Customer On boarding & Solutions Delivery

·        Data-Driven Decision Making

·        Cross Functional Collaborations and Team Communications

·        Success Plans and Team Performance

·        Sales Training, Team Training Recruitment Training

·        Escalation Management

·        Customer Engagement

·        Communications and Feedback Loops

·        Customer Retentions and Customer Advocacy

Professional Experience

Sales Enablement / Sales Recruiter | Global Hiring Remote Employment | Remote Global Solutions

Somewhere (April 2025 – February 2026)

Revenue Operations (RevOps), Customer Success, and Sales Enablement divisions collaborate to drive revenue growth, operational efficiency, and exceptional customer outcomes across the full sales lifecycle sourcing and updating profiles for LATAM, Philippines, Pakistan, South Africa, Europe Egypt Asia,

·            Coaching and Development / Training and Sales Advisory

·            Driving Revenue Operations and Sales Enablement for Teams

·            Oversee RevOps programs, sales operations, and post-sales candidate engagement

·            Ensure seamless alignment between sales, support, and success teams to optimize performance

·            Sales Enablement & Advisory  for 8 Account Executives and 6 Sales Representatives Sales Manager and Sales Director / Providing support to Account Managers / Recruitment Managers and Recruiters globally

·            Deliver pre- and post-sales advisory, enablement, and technical support

·            Manage KPI monitoring, coaching, training, and performance development initiatives

·            Include two Sales Recruiters dedicated to sales talent sourcing, recruitment, and enablement support

·            Recruitment & CRM Operation RecruitCRM ATS Hubspot CRM Google Meetings

·            Assessing Fathom Recordings

·            Assessing Candidate video profiles and CV formatting and analysis of CV’s

·            Drive recruitment solutions, candidate engagement, and CRM quality assurance

·            Maintain compliance, quality control, and sourcing effectiveness across sales operations

·            Training and Development of Teams and Sales Recruiters cross-team collaboration, skill development

·            Interviewing candidates for the BPO Division

·            Recruit CRM updating profiles and communication with Sourcing Unit

Operations Manager | Account Manager | Customer Success | B2B Sales Hybrid

Oh Sole Footwear PTY LTD (January 2020 – March 2025)

·        Managed a team of 6 employees, increasing team productivity by 80% and sales by 65% within 5 months.

·        Oversaw 45% of Key Accounts, 15 cash accounts, and 7,500 B2C accounts, driving customer acquisition and retention by 75%. Including cross border and international clients

·        Developed and implemented sales strategies that enhanced customer acquisition and client retention, leading to a 70% improvement in profit margins.

·        Spearheaded business operations for both B2C and B2B sectors, overseeing relationships with 35 retail outlets.

·        Conducted performance reviews, coaching, and training programs that boosted team productivity by 25% within 4 months.

·        Increased social media presence to 21,000 B2C followers.

·        Managed client on boarding, feedback loops, and quality control measures, ensuring 100% operational satisfaction.

·        Achieved new client acquisitions through trade show events, on boarding 20 new customers.

·        Created customer success plans increase by 25%

·        Monitoring of customer metrics

·        Advocated, coached, mentored, and guided our customers

Managing Director | Talent Acquisition Specialist | Account Manager - Hybrid

Flash Recruitment PTY LTD (June 2015 – January 2020) | Remote

·        Expanded business operations, increasing the client base by 50% year-on-year through targeted business development strategies.

·        Led talent acquisition for executive-level placements, managing 75 key accounts and retaining 76% of clients. International clients

·        Increased candidate pool from 2,000 to 287,568 by leveraging recruitment tools and strategies.

·        Improved recruitment efficiency by conducting 15 candidate interviews daily and optimizing ATS tracking systems.

·        Delivered tailored recruitment solutions, improving client satisfaction and reducing turnover by 20%.

·        Managed client relationships and built partnerships with C-level executives to align recruitment strategies with business goals.

·        Monitoring of key account metrics

·        Advocated, coached, mentored, and guided our customers

Talent Acquisition Specialist | Account Manager Hybrid

CorporateSOS (January 2013 – May 2015)

·        Managed 65 key accounts and retained 87% of clients.

·        Worked with C-level executives and hiring managers to deliver strategic talent solutions across various sectors. Financial  / Engineering / Construction / Medical

·        Conducted end-to-end recruitment, including headhunting, interviews (20 candidates daily), and onboarding for permanent and temporary hires.

·        Streamlined recruitment processes by implementing CRM systems that improved internal operations and reporting.

·        Collaborated with international clients (e.g., Givaden, Boehringer Ingelheim, Bupa) to fulfill staffing needs across different time zones.

·        Received Top Achiever Award for consistently exceeding KPIs.

·        360 Degree Recruiter

Recruitment Specialist / Talent Acquisition Specialist

Career Hunters (July 2012 – November 2012)

·        Managed full recruitment lifecycle for permanent and contract placements.

·        Exceeded recruitment KPIs and built strong client relationships.

·        Conducted background checks, competency-based interviews, and managed client-candidate communication.

·        Ensured SLA compliance and timely invoicing.

·        360 Degree Recruitment

Account Manager | Retail Shop Manager | Onsite

First Technology Pty Ltd (July 2010 – October 2011)

·        Managed over 85 key accounts, retaining 75% of recurring clients.

·        Increased sales by 59% through effective performance management and strategic sales initiatives.

·        Developed relationships with international clients and managed hardware/software rollouts and annual renewals.

·        Led a team of 2 employees, driving improvements in productivity and sales.

Education & Certifications

·        Somewhere Recruitment Master Class

·        Somewhere Recruitment Process

·        Somewhere Sales Training

·        Global Hiring Fundamentals Deel

·        HIPPA Training

·        Sales Enablement Training

·        Lean Six Sigma White Belt – Educate360

·        Certified Customer Success Specialist (CCSS) – CustomerSuccessU

·        Microsoft Certified Systems Engineer (MCSE) – Microsoft

·        Microsoft Certified Professional (MCP) – Microsoft

·        Google Cloud Certification – Google

·        Salesforce Admin Certification (In Progress)

·        SaaS Sales Methodology (SPIN Selling, MEDDICC Sales)

·        Sales and Tech Sales B2B – SAAS

Technical Skills

·        CRM  ATS Salesforce, HubSpot, Zendesk, Recruit CRM, JIRA, Workable

·        Project Management Tools: Asana, Airtable Clickup 

·        Marketing & Sales Tools: Facebook Ads, Instagram Ads, LinkedIn Recruiter, Tik Tok Google Apollo Linkedin Sales Navigator

·        Business Tools: MS Office 365, MS Excel, MS Powerpoint, Outlook Google Suite, SAGE Accounting Pastel Accounting  Google Automation Google Sheets

·        Communication Tools: Zoom, MS Teams, Slack, Loom  Google Meets Notion

·        Other Tools: Shopify, Canva, Calendly, MS Copilot, ChatGPT Vimeo, MIE Criminal Checks, Whatsapp Gitlab / Github / Discord Claude Gama Gramerly, Gemini  NotebookLM HireEZ Hirebuddy Zapier  Talendary Fathom Google Forms Survey Monkey Test Gorilla Shopify Gorilla

       Job Portals Career Junction PNET Indeed Glassdoor Indeed Simply Hired Executive Placements Placement Partner , Indeed,