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Business Case: Using ArchiMate at Domino's Corporation to Analyze Customer Service

The Executive Summary:

Domino's Corporation is aware that a thorough approach to analyzing and improving its customer service architecture is required in the always-changing world of customer service. A structured foundation is provided by the potent modeling language ArchiMate for seeing and comprehending the relationships inside this complicated system. This business case highlights the advantages of using ArchiMate to conduct a thorough study and enhance Domino's customer service.

Improved Clarity and Visibility:

The complete customer service architecture is represented uniformly and visually by ArchiMate, giving stakeholders including the CIO a clear and thorough understanding of the connections between different parts. This transparency is essential for finding bottlenecks, inefficiencies, and opportunities for process improvement in customer services.

 Aligning Stakeholders:

A variety of perspectives inside Domino's Corporation, from IT specialists to customer service managers, can be accommodated thanks to ArchiMate's definition of specialized viewpoints adapted for various stakeholders. Because stakeholders can discuss and comprehend how architectural choices will affect the overall quality of the customer experience, this alignment encourages collaboration.