Privacy policy

Paws to Consider respects your privacy and values the trust you place in us when you visit our website, contact our team, or book pet care services. This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it.

By using our website or services, you agree to the practices described in this policy.

We collect information you choose to provide and information that helps us operate our website and services.

When you contact us, request information, schedule services, or create a client account, we may collect your name, phone number, email address, home address, and any details you send through forms, messages, or calls.

When you book pet care services, we may also collect details related to your pets and household. This may include your pet's name, age, breed, routine, feeding instructions, behavioral notes, veterinary information, emergency contact details, home access instructions, and any other information you choose to share so we can care for your pet safely and properly.

When you use our website, we may collect basic technical information such as your IP address, browser type, device type, pages viewed, time spent on the site, and general website activity. We may collect this information through cookies, analytics tools, or similar technology.

If you make payments through our systems or client portal, your payment details may be processed by a third-party payment provider. We do not store full credit card information on our website unless clearly stated otherwise through a secure payment system.

We use your information to run our business and serve you effectively.

We may use your information to respond to inquiries, schedule visits, manage your account, coordinate dog walking or pet sitting services, send visit updates, process payments, confirm appointments, communicate about schedule changes, and maintain pet care records.

We may also use your information to improve our website, improve customer service, support internal operations, prevent misuse of our website, and keep our systems secure.

From time to time, we may contact you about service-related matters, account questions, policy updates, scheduling reminders, or other business communications connected to your relationship with Paws to Consider.

Our website may use cookies and similar tools to improve site performance, remember preferences, understand visitor behavior, and support routine website functions.

Cookies do not usually identify you by name on their own, but they may connect with other information depending on how you use the site.

You can adjust your browser settings to block or delete cookies. Blocking some cookies may affect how parts of the website function.

We do not sell your personal information.

We may share your information only when needed to operate our business, deliver services, or comply with legal obligations. This may include sharing information with trusted service providers that help us manage scheduling, customer communications, billing, payment processing, website hosting, analytics, or other business functions.

We may also share information with staff members, walkers, sitters, or administrators who need access to perform services for you and your pets.

If you ask us to coordinate with a veterinarian, trainer, groomer, building staff member, emergency contact, or another service provider, we may share the information needed to complete that request.

We may disclose information if the law requires it, if we need to protect our rights, if we need to investigate misuse, or if we believe disclosure will help protect the safety of a client, pet, staff member, or member of the public.

If you use our client portal or online scheduling tools, the information you enter becomes part of your service record. That information helps us provide care that fits your pet's needs and your household's instructions.

Please keep your account details accurate and up to date. If anything changes, such as your phone number, address, emergency contact, pet routine, or home access instructions, please update your information as soon as possible.

We take reasonable steps to protect the personal information we collect. We use safeguards designed to reduce the risk of unauthorized access, misuse, disclosure, or loss.

No website, client portal, email system, or digital platform can guarantee complete security. For that reason, you should avoid sending highly sensitive information through unsecured email or public networks unless necessary.

We keep information for as long as we need it for business, service, recordkeeping, safety, operational, or legal purposes. The amount of time may vary depending on the type of information and the reason we collected it.

When we no longer need information, we may delete it, anonymize it, or securely store it only as required for recordkeeping purposes.

Our website and services are designed for adults. We do not knowingly collect personal information directly from children through our website.

If a parent or guardian believes a child has provided personal information through our website, please get in touch with us so we can review and remove it when appropriate.

Our website or client systems may rely on third-party tools for scheduling, payments, analytics, forms, messaging, or hosting. Those providers may collect or process information under their own privacy terms.

We are not responsible for the privacy practices of third-party platforms that we do not own or control.

You may contact us to update your information, ask questions about your data, or request that we review or delete certain information, subject to business and legal requirements.

You may also choose not to submit certain information, but that choice may limit our ability to respond to you or provide services.

We may update this Privacy Policy from time to time. When we make changes, we will post the revised version on our website and update the effective date.

Your continued use of our website or services after a policy update indicates your acceptance of the revised policy.