# DocuLipi - Account & User Data Deletion Request Page
Application Name: DocuLipi (Universal Document & PDF Suite)
Developer / Organization: Riyadul Studio LTD
Package Name: com.riyadulstudio.doculipi
Effective Date: October 19, 2026
Support Desk: riyadurrahman748@gmail.com
1. Overview
In accordance with Google Play Developer Policies on User Data & Account Deletion, this page provides clear and accessible instructions for users of DocuLipi to permanently delete their account, user profile, and all associated personal and cloud data.
2. What Data Is Deleted Upon Request
When you delete your account, the following data is permanently and irreversibly erased from our Google Firebase authentication servers and Cloud Firestore databases:
- Account Credentials: Your unique Firebase User ID (UID), Google account profile name, and registered email address.
- Wallet Balance: All current virtual coin credits and cloud wallet balances.
- Transaction Ledger: In-app purchase history records associated with your account on our cloud database.
- Settings & Preferences: Any customized in-app preferences stored in the cloud.
(Note: All document scanning, conversions, PDFs, and OCR texts are processed 100% locally on your device and are never uploaded or stored on our servers. Your local files remain on your phone's personal storage unless deleted manually).
3. Data Retention Period
- In-App Deletion: Deleted instantly and permanently at the moment of confirmation.
- Email / Web Deletion Request: Verified and completely purged from our servers within 48 hours of request receipt.
- Data Retained: We retain NO personal data after deletion.
4. How to Delete Your Account and Data
Option A: In-App Instant Deletion (Recommended)
If you currently have the DocuLipi app installed on your Android device:
1. Open the DocuLipi app.
2. Tap the Profile Icon located at the top right of the navigation bar.
3. Scroll to the bottom of your profile and tap the red "Delete Account & Data" button.
4. A security confirmation dialog will appear warning that all coins and cloud records will be permanently lost.
5. In the input box provided, type CONFIRM (in English capital letters).
(Note: The delete button remains safely disabled until CONFIRM is typed to prevent accidental deletion).
6. Tap the red button "Yes, Delete Everything".
7. Your account and all cloud data will be immediately wiped, and you will be signed out.
Option B: Web / Email Deletion Request (If App is Uninstalled)
If you have already uninstalled the DocuLipi app, lost access to your device, or prefer to submit a manual deletion request:
1. Send an email to our official privacy desk at: support@riyadulstudio.com
2. Subject line: Request for Account and Data Deletion - DocuLipi
3. Email content: Please send the email from the same Google Account email address you used to sign into DocuLipi, stating that you wish to permanently delete your account and all associated cloud data.
4. Timeline: Our support team will verify the request and permanently wipe all server records associated with your email within 48 hours. You will receive a confirmation reply once the purge is complete.
5. Contact Information
For any questions regarding data privacy or the account deletion process, please contact:
Company: Riyadul Studio LTD
Support Email: riyadurrahman748@gmail.com