Courses
Administrative Skills
1. Administrative Office Procedures
2. Administrative Support
3. Archiving and Records Management
4. Basic Bookkeeping
5. Business Writing
6. Collaborative Business Writing
7. Executive and Personal Assistants
8. Meeting Management
9. Organizational Skills
10. Social Media In The Workplace
11. Supply Chain Management
12. Career Development
Career Development
Assertiveness And Self-Confidence
Communication Strategies
Creative Problem Solving
Developing Creativity
Digital Citizenship
Entrepreneurship
Interpersonal Skills
mLearning Essentials
Negotiation Skills
Personal Branding
Project Management
Telework And Telecommuting
Ten Soft Skills You Need
The Cloud and Business
Time Management
Women in Leadership
Human Resources
Business Succession Planning
Contract Management
Crisis Management
Developing a Lunch and Learn
Diversity and Inclusion
Employee Onboarding
Employee Recruitment
Employee Termination Processes
Generation Gaps
Health and Wellness at Work
Hiring Strategies
Human Resource Management
Managing Workplace Harassment
Measuring Results From Training
Millennial Onboarding
Office Health And Safety
Talent Management
Train-The-Trainer
Universal Safety Practices
Workplace Diversity
Workplace Harassment
Workplace Violence
Personal Development
Adult Learning - Mental Skills
Adult Learning - Physical Skills
Anger Management
Attention Management
Being A Likeable Boss
Critical Thinking
Emotional Intelligence
Goal Setting and Getting Things Done
Improving Mindfulness
Improving Self-Awareness
Increasing Your Happiness
Job Search Skills
Life Coaching Essentials
Managing Personal Finances
Managing Workplace Anxiety
Personal Productivity
Public Speaking
Social Intelligence
Social Learning
Stress Management
Taking Initiative
Work-Life Balance
Supervisors And Managers
Budgets And Financial Reports
Coaching And Mentoring
Conducting Annual Employee Reviews
Developing New Managers
Employee Motivation
Facilitation Skills
Knowledge Management
Leadership And Influence
Lean Process And Six Sigma
Manager Management
Middle Manager
Office Politics For Managers
Performance Management
Self-Leadership
Supervising Others
Team Building Through Chemistry
Virtual Team Building And Management
Workplace Essentials
Appreciative Inquiry
Business Acumen
Business Ethics
Business Etiquette
Change Management
Civility In The Workplace
Conflict Resolution
Customer Service
Customer Support
Cyber Security
Delivering Constructive Criticism
Developing Corporate Behavior
Handling a Difficult Customer
Networking Outside the Company
Networking Within the Company
Respect in the Workplace
Risk Assessment and Management
Safety In The Workplace
Team Building For Managers
Teamwork And Team Building
Microsoft Office Specialist (MOS)
Access 2016 Essentials
Excel 2016 Essentials
Outlook 2016 Essentials
PowerPoint 2016 Essentials
Word 2016 Essentials
Excel 2016 Expert
Word 2016 Expert
Digital Marketing, SEO, SMMA, Analytics, Content Writing, Google Ad-words, Facebook Ads
EVERYTHING YOU NEED TO TEACH A ONE-DAY WORKSHOP FOR ADMINISTRATIVE OFFICE PROCEDURES:
TRAINING MANUALS
POWERPOINT SLIDES
INSTRUCTOR'S GUIDE
QUICK REFERENCE JOB AIDS
ICEBREAKERS, ACTIVITIES,
& EXERCISE FILES
PRE-ASSIGNMENTS,
PRE-/POST-ASSESSMENTS
PROMOTIONAL ADVERTORIALS
LESSON PLANS WITH FLIP CHART NOTES
Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.
ADMINISTRATIVE OFFICE PROCEDURES COURSE OUTLINE:
Module One: Getting Started
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: Why Your Office Needs Administrative Procedures
Business Continuity
Succession Planning
Internal and External Audit Requirements
Recovery Planning
Case Study
Module Two: Review Questions
Module Three: Gathering the Right Tools
Binder
Section Divider
Sheet Protectors
Cover to Cover Binders
Case Study
Module Three: Review Questions
Module Four: Identifying Procedures to Include
Tracking Tasks for Some Days
Reach Out to Other Employees for Feedback/Ideas
Write Down Daily Tasks
Keep Track Using a Spreadsheet
Case Study
Module Four: Review Questions
Module Five: Top Five Procedures to Record
Use a Template to Stay Consistent from Track to Track
Be as Detailed as Possible
Use Bullet Points Instead of Paragraphs
Ask Someone to Execute the Procedure
Case Study
Module Five: Review Questions
Module Six: What to Include in Your Binder (I)
Phone Etiquette
Business Writing
Effective Time Management
Creating Meeting Arrangements
Case Study
Module Six: Review Questions
Module Seven: What to Include in Your Binder (II)
Policy on Absences
Breaks
Salaries
Benefits
Case Study
Module Seven: Review Questions
Module Eight: Organizing Your Binder
Create a Table of Contents
List Each Section (e.g. Accounting)
List Procedures in that Section
Keep Binder Updated with any New Changes
Case Study
Module Eight: Review Questions
Module Nine: What Not to Include in the Procedure Guide
Passwords
Identify Other Confidential Information Via Your Employer
Store Information in a Separate Folder Outside of the Guide
Find a Secure Location to Store
Case Study
Module Nine: Review Questions
Module Ten: Share Office Procedure Guide
Give Guide to Boss/Executive to Review
Inform Office Personnel of Procedure Guide
Place Guide in a Visible Area
Allow Office Personnel to Express Improvements/Updates if Needed
Case Study
Module Ten: Review Questions
Module Eleven: Successfully Executing the Guide
Create a One Hour Meeting/Seminar for Employees
Stay Consistent with Procedures
Make Employees Aware of any Updated Changes
Keep Open to Improvements
Case Study
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations