SHIPPING - ITALY
Necessary data
Private customer: the name and surname of the recipient, the address, the possible delivery address of the goods, the tax code that will be included in the invoice (transport document), a telephone number and an e-mail address.
Non-private customer: the company name of the recipient, the address, the possible delivery address of the goods, the VAT number, a telephone number and an email address.
Quantity per shipment
Minimum 6 bottles for any product or multiples of 6. The carton can be assorted.
Shipping costs
Shipping costs are calculated based on the weight of the goods ordered and the delivery address.
Receipt of the ordered goods
If the customer is unable to receive the goods ordered at any time of the day or week, or in certain time slots which may be communicated to the forwarder, the customer has the option of being contacted by telephone by the forwarder to arrange a delivery time. Alternatively, a specific delivery window (day and time slot) can be set for the forwarder to deliver without prior telephone notice.
If the customer chooses to be contacted by telephone by the forwarder to arrange delivery, the forwarder makes two call attempts. After the second attempt, the forwarder places the shipment in storage, which incurs a fee. Therefore, check your mobile phone for calls from the forwarder and, if necessary, contact the forwarder.
In the event that no one is present to receive the goods and the forwarder’s vehicle is forced to return at a later time, any further attempts by the forwarder to deliver the ordered goods are not free of charge.
The cartons and sealing tape bear our company name. Upon arrival of the ordered goods, check the condition of the carton(s). If necessary, note any issues on the delivery receipt, notify us promptly and if possible take a photograph. This facilitates the potential return of the shipment to the customer.
The goods being shipped are insured.
SHIPPING - EUROPE
Necessary data
Private customer: for small quantities the costs for transport and customs clearance are usually too high. Inquire at a Customs Office in your area or at an international freight forwarder that has an excise code.
Non-private customer: the company name of the recipient, the address, the possible delivery address of the goods, the VAT number, a telephone number, an e-mail address and the temporary or definitive excise code;
the company name, address, VAT number of the international freight forwarder or carrier
and the license plate number of the first vehicle (van/truck) that will transport the ordered goods.
The excise code is assigned by the Customs Agency.
Or, if the customer does not have an excise code, the customer can contact an importer or an international freight forwarder in their country who has an excise code. The international freight forwarder will take care of the transportation and customs clearance of the goods ordered. In this case, the excise code of the importer or international freight forwarder must be communicated to us in addition to the data indicated above.
SHIPPING - REST OF THE WORLD, EXTRA EUROPE
Necessary data
Non-private customer: the company name of the recipient, the address, the possible delivery address of the goods, the VAT number, a telephone number and an email address;
the company name, address and VAT number of the shipper or carrier;
the company name, address, VAT number of the customs operator (customs agency) who will present the documents to customs;
the name of the customs office, the reference number of the customs office of export;
and the license plate number of the first vehicle (van/truck) that will transport the ordered goods.
SUSPENSION OF SHIPMENTS
From 1 to 31 August and from 15 December to 10 January.
PAYMENTS
Advance bank transfer. As soon as we receive the bank transfer, the ordered goods are shipped.
RETAILERS, WHOLESALERS, RESTAURANTS, BARS, IMPORTERS ...
Click on the CONTACT US button or via email to m.grappa@libero.it