Our TotalCare Solutions
Techspert’s TotalCare solutions encompass all aspects of your technology footprint. We customize SECURITY LAYERS and when combined, have been proven to mitigate all high-risk data breach areas in any industry and network. As proof of our customized layered approach, to date our entire customer base has not had a single incident of extended downtime due to any form of malware, including ransomware.
We start by securing your data then making certain it is available to users, regardless of any disaster. Once we have accomplished these main goals, we continue monitoring, managing, and maintaining the entire infrastructure for one cost-effective monthly price.
Because we cannot promise a secure, efficient, low-risk network without applying all our proven systems, we only offer two options to make it simple for our customers.
The name says it all. Our customized solution for complete management and support of your entire technology infrastructure. Think of it as hiring our entire team of experts to keep your data and systems secure, available, and running efficiently for maximum uptime, without the concerns of hiring internally, avoiding overhead, taxes, knowledge gaps, vacation gaps, etc.
We’re here for you whenever you need us including after hours and weekends should an emergency occur. We function as your company helpdesk and handle unlimited trouble incidents under one monthly agreement.
This offering is a subset of TotalCare and offers the exact same customized solution for complete management and support of your entire technology infrastructure, minus the included helpdesk support. We can still handle all support incidents; we just bill them at a reduced hourly rate.
This offering is popular for customers who have internal staff that can handle the most common user issues like printers, resource access, etc. We are then standing by for anything outside of their expertise. This offering focuses on securing the 5 areas of data breach and maintaining these systems for one monthly agreement.
For anything that falls outside our monthly maintenance agreements, we consider that project work and would bill at a reduced hourly rate. Things like adding a new location, rolling out a new software package, adding devices or hardware to the existing network, replacing older equipment, etc.
