The Log People

Project Overview

The Log People are a family-run sawmilling and firewood business based in Oswestry, Shropshire. They process, season, store, take orders and deliver logs to homes and businesses across Merseyside, North Wales, and Shropshire. All supplies come straight from their processing facilities. Due to increased demand the company were keen to move from manual systems to more up to date automated systems. They requested advice and guidance on relevant automated software systems which would enable them to streamline their business.

Project Objectives

The company requested specific support to identify a Cloud-based system to allow their sales agents to log in from anywhere. The system would minimise manual processes and reduce order handling time and simplify future training needs by simplifying processes. They also wanted the system to have a real time dashboard integrated with their website displaying key information such as live customers and product sales. The project agreed to provide two phases of support, firstly to research options for the best solution to meet The Log People’s requirements and secondly, to provide specific advice and guidance on how the functionality of the system could be best utilised by the company.

Project Solutions

The project assisted The Log People firstly by engaging with an industry expert to undertake a requirements analysis on behalf of the company to clearly identify their specific uses for an automated software solution. This included analysing their existing processes and the systems they had in place. There was a focus on key areas of the business, specifically sales agent access, E commerce, Customer Relationship Management (CRM), stock control, logistics and accounting.

Following on from this it was identified that the implementation of a CRM system was key to business development. The project researched a number of systems available and made recommendations to the company on the best solutions currently available. In phase two of the support the project gave advice and guidance to support the implementation process, identifying how the system could support the key business areas identified above. The project identified the products which the client would need to subscribe to in order to ensure all of their desired features were met. All information was passed on to The Log People in the form of a report and this was followed up with a meeting to ensure they had everything they required in order to progress with the findings.

For more information on The Log People: https://www.thelogpeople.co.uk/