Public and Patients

Key Questions

What should I know about to make good health and health care choices? Where do I go and how do I get the services I need? How do I book an appointment? How do I check my recovery regime?

Examples

Apps on mobile phones that provide knowledge about conditions, services available, and reminders. Digital identity (registration) and personal records.

Health workers

Key Questions

What do I need to know to provide the right care for my communities and patients? How can the work I do be recorded easily? How can I share clinical and patient information with my colleagues?

Examples

Knowledge support apps on handheld devices at the point of care; digital records of patients that enable quality care and the capture of data for management purposes. Ordering tests, results reports, prescribing, with digital health information used to change and improve some of clinical and working practices, teamwork and complete clinical audits.

Health managers

Key Questions

What does the workforce need to deliver services? What resources are being used, and are they being used well? What is the need and demand for the services? How can I use digital health information to support health workers to change and improve clinical and working practices and teamwork?

Examples

Digital learning support apps; digital supply chains; health needs assessment support for people and populations; linked management information systems for resource use, activity, finance and audit. Modelling options to change and transform healthcare.

Payers

Key Questions

What did it cost to deliver a service to whom, and what were the outcomes? Can performance be improved by improving information systems? Which care pathways are most cost-effective? Which health care providers are the most cost effective?

Examples

Information systems that link activity, pricing from billing and manpower to individuals, conditions, and across different facilities. Better decisions based on improved data quality, linkage and analytics.

Investors and donors

Key Questions

For private sector investors, e.g. telecommunications companies, as well as donors what should be invested, when, how and what are the risks and likely returns? What should be provided and where are digital health solutions most needed?

Examples

Market intelligence and needs assessment services. Digital governance guidelines that can frame investment decisions, innovation and partnerships. Health analytics that can guide donor decisions.

Planners, policymakers

Key Questions

What are the current health and health care needs and profiles for quality, access and efficiency? How can digital health systems improve future performance? What is the balance of digital health investment with other resources needed, such as more health workers, more drugs and more facilities?

Examples

Person-based information systems producing management information as a by-product of health workers’ activities, patient workloads and profiles. Analysis, research and innovation capabilities to identify better policy options.