CRM Software in Pharma and Biotech Market was valued at USD 14.5 Billion in 2022 and is projected to reach USD 22.4 Billion by 2030, growing at a CAGR of 7.1% from 2024 to 2030.
Looking ahead, the demand for CRM software in pharma and biotech from 2023 to 2033 is set to increase dramatically. Key drivers for this growth include ongoing digital transformation, a rise in global competition, and the push for more personalized marketing strategies. With more pharma companies embracing digital-first approaches, CRM systems will play a central role in improving operational efficiency, enhancing customer insights, and strengthening relationships with healthcare professionals and patients alike.
The shift to cloud-based solutions and mobile accessibility will also play a significant role in transforming CRM use in the industry. In addition, the integration of artificial intelligence (AI) and machine learning (ML) into CRM platforms will allow pharma and biotech companies to better predict customer behavior, personalize content, and automate tasks, further driving adoption and enhancing the overall customer experience. By 2033, the global CRM software market in pharma and biotech will likely reach new heights, with an increased focus on data-driven decision-making, improved customer service, and real-time analytics.
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The CRM software market in the pharmaceutical and biotech industries has seen substantial growth from 2018 to 2022. As the need for efficient customer relationship management (CRM) escalates with the increasing complexity of the pharma and biotech sectors, the demand for CRM solutions has surged. Over this period, advancements in technology, such as cloud-based solutions and AI-powered tools, have made CRM platforms more integrated and powerful, allowing companies to better manage customer interactions, streamline processes, and enhance customer satisfaction.
During the years 2018 to 2022, the demand for CRM software was fueled by the growing emphasis on personalized customer experiences, along with regulatory and compliance challenges in the pharmaceutical and biotech sectors. Pharmaceutical companies, in particular, have been utilizing CRM software to handle the complexities of sales processes, manage doctor-pharma relationships, track regulatory requirements, and improve patient engagement. This trend is expected to continue in the coming years as healthcare becomes more patient-centric.
Veeva Systems
Indegene
Creatio
Cirrius
Trueblue
Pitcher
Aurea
Prolifiq
StayinFront
Euris
Infonis International
Interactive Medica
Ivy Insights
Media-Soft
Navicon
Inova Software
Oracle
Synergistix
QuintilesIMS
By the year 2030, the scale for growth in the market research industry is reported to be above 120 billion which further indicates its projected compound annual growth rate (CAGR), of more than 5.8% from 2023 to 2030. There have also been disruptions in the industry due to advancements in machine learning, artificial intelligence and data analytics There is predictive analysis and real time information about consumers which such technologies provide to the companies enabling them to make better and precise decisions. The Asia-Pacific region is expected to be a key driver of growth, accounting for more than 35% of total revenue growth. In addition, new innovative techniques such as mobile surveys, social listening, and online panels, which emphasize speed, precision, and customization, are also transforming this particular sector.
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Growing demand for below applications around the world has had a direct impact on the growth of the Global CRM Software in Pharma and Biotech Market
SMEs
Large Enterprises
Based on Types the Market is categorized into Below types that held the largest CRM Software in Pharma and Biotech market share In 2023.
Cloud Based
On-premises
Global (United States, Global and Mexico)
Europe (Germany, UK, France, Italy, Russia, Turkey, etc.)
Asia-Pacific (China, Japan, Korea, India, Australia, Indonesia, Thailand, Philippines, Malaysia and Vietnam)
South America (Brazil, Argentina, Columbia, etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
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1. Introduction of the Global CRM Software in Pharma and Biotech Market
Overview of the Market
Scope of Report
Assumptions
2. Executive Summary
3. Research Methodology of Verified Market Reports
Data Mining
Validation
Primary Interviews
List of Data Sources
4. Global CRM Software in Pharma and Biotech Market Outlook
Overview
Market Dynamics
Drivers
Restraints
Opportunities
Porters Five Force Model
Value Chain Analysis
5. Global CRM Software in Pharma and Biotech Market, By Type
6. Global CRM Software in Pharma and Biotech Market, By Application
7. Global CRM Software in Pharma and Biotech Market, By Geography
Global
Europe
Asia Pacific
Rest of the World
8. Global CRM Software in Pharma and Biotech Market Competitive Landscape
Overview
Company Market Ranking
Key Development Strategies
9. Company Profiles
10. Appendix
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