DigicelTV

Privacy Notice

We are committed to respecting your privacy and to complying with applicable data protection and privacy laws. This privacy notice is provided to help you understand how we collect, use, share, protect, and otherwise deal with your personal information when you visit DigicelTV.

Who We Are

The data controller for our site and app is Digicel (PNG) Limited, PO Box 1618 Port Moresby, Papua New Guinea.

Our Contact Details

If you have any concerns or questions about our privacy notice, you can contact us via telephone at 72222123, via email: (PNG_Commercial_GTM@digicelgroup.com) or write to us at either: Digicel PNG Limited

PO Box 1618

Port Moresby

Papua New Guinea

Information we collect about you

We currently collect and process the following information:
Contact information such as your name, address, mobile number, MSISDN, and email address;
Account information, such as the subscriptions you use, account identifier or other information related to your account;
Your billing information, place of residence and any other information you provide for the provision of payment services, administration and billing processes;
The country in which your subscription is registered;
Details of your device(s), for example, IP address, the unique device ID, the device model, browser information & settings, and operating system;
Information about your interaction with our app including but not limited to, the page you visited before and after visiting our website, traffic data, location data, communication data, the pages that you access within our website and the services, products or features you use the most;and " When you post information or comment publicly on our website, the information you post and your username are publicly accessible. We strongly recommend you avoid sharing any personal details, and especially information that can be used to identify you directly such as your name, age, and address.

We and our service providers use cookies on our website. A cookie is a small text file that is downloaded on your computer or smartphone when you access our website. It allows the website to remember you and your information such as your site preferences and how you have previously interacted with our website.

How we get that information and why we have it

Most of the information that we process is provided to us by you:

When you register, browse and use the services available via our mobile app;
When you get in touch with us via the contact form on our website; or
Directly from our affiliates with your consent.

We also collect information via cookies. To learn more about how we use cookies and other similar technologies please visit our cookie notice.

We will use the information that you have given us to:

Verify and authenticate your identity;
validate your subscription; " maintain and provide the services you have requested through our website;
assist with service-related issues, account management, customer care and technical support;
improve the performance of the service, product and service development, and customer care;
carry out marketing analysis to tailor the services to your preferences - sending you country-specific content and information, and administering competitions;
share with our advertising partners to personalize & improve your online experience;
market our services (and that of third parties); and
carry out statistical analysis such as analysing the performance of our sites and apps and to understand how visitors use them.

Legal basis for using your information

We will only use your personal data where we have a legal ground to do so. In every case, the legal ground will be one of the following:

Where you give us your consent, for example where you have given your consent to send you marketing notifications. You can withdraw your consent at any time by contacting us via our contact details or by changing your preferences under your device settings;
For a legitimate business interest, where it is necessary for us to understand how users use our website or apps, and to analyse what content has been viewed on our website or app, for marketing and improving our services;
For the performance of our contract with you, for example where you have purchased a subscription from us, we need to process your personal information to provide you with our services and content; or
To comply with our legal and regulatory obligations.

International Transfer of Data

In order to provide the services to you, we transfer your information internationally to our parent company, affiliates and suppliers.

If we do transfer any of your personal information to other countries, we will ensure that there is an adequate level of protection for your personal information and ensure that a proper legal agreement is in place to cover such data transfers to these countries. If you would like further information please contact us via 'Our Contact Details' above.

Who we share your information with

We share your information with:

our subsidiaries and affiliates; and
partners and suppliers involved on our behalf in delivering the services to you (that includes our payment gateway and subscription management provider, website developer, advertising partners, app developer and engagement platform provider);

We ensure there is a data processing agreement in place so that your personal information is only processed for a specified purpose and that it is protected in accordance with privacy laws.

How we store your information

We take all the appropriate technical and organisational security measures to protect your personal information against unauthorized access and unlawful processing, accidental loss, damage or destruction.

We keep your personal information for no more than is necessary for the purposes set out in this privacy notice unless we are required to so for a longer period to comply with legal, tax or regulatory reasons. When we no longer need or are not required to keep your information we will securely delete your information and ensure all recipients of your data also comply with the same.

Where you have given us your consent to use your data and you decide to withdraw that consent, we will delete your personal data. However, when you withdraw your consent to receive marketing communications, we may need to keep a piece of your information, for example, your email address or account identifier in our records to ensure we do not send you any further marketing communications in the future.

We keep your posted comments and any information you post on our chat for 24 hours or less (where it is deleted by us at our sole discretion or if you have violated our terms and conditions of use). It will then be automatically deleted through our automated system.

Your data protection rights

You can do the following at any time by contacting us:

Request to see a copy of the information we have about you;
Request to update any incorrect or inaccurate information we have about you;
Object to us processing your information in certain circumstances;
Have us delete any information we have about you in certain circumstances;
Object to us profiling or using analytical tools to analyse your preferences;
Transfer the information you gave us to another organisation, or to you, in certain circumstances; and
Express any concern you have about our use of your information.

Links

Our website may contain links to other third party websites. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage you to read the privacy statements and cookie policies of these third party websites before you use or give them your personal information. Once you exit our application or our website, we do not have control over the information that is submitted or collected by those third parties and accept no responsibility for these third party websites.

Changes to our privacy notice

This privacy notice was last updated on 20th June, 2022.

We may change this privacy notice from time to time, when we do we will inform you via our website.