Terms & Conditions

Welcome to Diesel Doctors. By accessing or using our website, services, or contacting us for vehicle repairs, you agree to comply with and be bound by the following terms and conditions. These Terms and Conditions govern your use of our website, services, and interaction with our business. If you do not agree with any part of these terms, you should not use our website or services.

1. Acceptance of Terms

By using our website, scheduling services, or engaging with Diesel Doctors, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Diesel Doctors reserves the right to update or modify these terms at any time without prior notice. Updated versions will be posted on this page and will take effect immediately upon posting.

2. Services Offered

Diesel Doctors provides a variety of automotive services, including but not limited to:

• Truck repair and maintenance

• Diesel engine repair

• Emergency roadside repair

• Auto repair and diagnostics

• Tire sales, installation, and replacement (new and used)

• Fleet maintenance services

• Electrical and mechanical vehicle repairs

All services are provided subject to availability, and Diesel Doctors reserves the right to refuse service in certain circumstances, including safety concerns, illegal activities, or inability to safely perform the requested service.

3. Service Requests and Appointments

• Customers can schedule services via phone, email, or the website.

• Service times are approximate and may vary due to vehicle condition, parts availability, or other factors.

• Customers are responsible for providing accurate and complete information about their vehicle and service requirements.

• Diesel Doctors is not responsible for delays caused by third-party suppliers, road conditions, or unforeseen circumstances.

4. Payment Terms

• Payment is required at the time of service completion or as agreed upon in advance.

• Accepted payment methods include cash, credit/debit cards, and approved electronic payments.

• Diesel Doctors reserves the right to require a deposit for certain services or large-scale repairs.

• All payments must be made in full; incomplete or partial payments may result in delayed or halted service until payment is resolved.

5. Customer Responsibilities

Customers are expected to:

• Provide accurate vehicle information, including make, model, year, and VIN if requested.

• Ensure the vehicle is in a safe location for repair or maintenance.

• Remove personal belongings from the vehicle before service.

• Communicate any special requirements, safety concerns, or vehicle issues clearly to the Diesel Doctors team.

Failure to meet these responsibilities may affect service quality, timelines, or warranty coverage.

6. Warranties and Liability

• Diesel Doctors guarantees workmanship on services performed, subject to the specific warranty terms communicated at the time of service.

• Parts provided by Diesel Doctors or third-party suppliers may carry manufacturer warranties; it is the customer’s responsibility to follow warranty guidelines.

• Diesel Doctors is not liable for indirect, incidental, or consequential damages arising from the use of our services or any delays caused by external factors.

• Liability is limited to the repair or replacement of the affected service or part as deemed necessary by Diesel Doctors.

7. Emergency Roadside Services

• Emergency roadside services are provided on a best-effort basis depending on technician availability, location, and road conditions

• Diesel Doctors cannot guarantee immediate arrival times, but we strive to reach customers as quickly and safely as possible.

• Customers must provide accurate location details and vehicle information for efficient service.

8. Use of Website

• By using the Diesel Doctors website, you agree to access it for lawful purposes only.

• You may not use our website to transmit harmful, offensive, or illegal content.

• Diesel Doctors is not responsible for the accuracy, reliability, or completeness of information posted on the website.

• We may include links to third-party websites; we do not endorse or take responsibility for the content or practices of these external sites.

9. Privacy

• Diesel Doctors respects your privacy. Any personal information collected through our website or service requests will be handled according to our Privacy Policy.

• By using our website or services, you consent to the collection, storage, and use of information as outlined in our Privacy Policy.

10. Intellectual Property

• All content, branding, logos, images, and text on the Diesel Doctors website are the property of Diesel Doctors or its licensors.

• No portion of the website content may be copied, reproduced, distributed, or used without prior written permission from Diesel Doctors.

• Trademarks, service marks, and trade names associated with Diesel Doctors are protected under applicable laws.

11. Termination of Services

• Diesel Doctors reserves the right to refuse, suspend, or terminate services for any customer who violates these terms or engages in unlawful or unsafe behavior.

• Services may also be terminated if a customer fails to provide payment, misrepresents vehicle information, or interferes with technician safety.

12. Limitation of Liability

• Diesel Doctors provides services in good faith and with professional care; however, no service can guarantee complete avoidance of future issues.

• Customers understand that mechanical repairs inherently carry risks, and Diesel Doctors cannot be held responsible for damages arising from prior neglect, accidents, or unforeseen mechanical failures.