How feedback is processed: 

• Client files feedback either through accomplishing Feedback Form available in the lobby or by sending

• Personnel assigned as Officer of the Day records, review the feedback and forward this to appropriate Services/Unit of the Office. All feedbacks recorded for the day will be submitted to Quality Management System Secretariat feedback@dict.gov.ph

• The Quality Management System Secretariat  shall ensure that proper acknowledgment shall be given to those who filed their feedback within the fifteen (15) days upon receipt.

• The Quality Management System Secretariat shall prepare a monthly summary of feedbacks received and forward the report to the Office of the Undersecretary for Legal Affairs, Policy, Planning and Finance (OULAPPF) for Central Office and Office of the Regional Director for Regional Office Clusters

• Feedback inputs received from the Officer of the Day will be used as a reference for process/product/service improvements

How to file a complaint:

Answer the client Complaint Form and submit it to the Officer of the Day in the Receiving Area.

Complaints can also be filed via telephone Make sure to provide the following information:

• Name of Person Being Complained

• Incident

• Evidence

How complaints are processed:

• The Officer of the Day compiles the complaints on a daily basis and evaluates each complaint.

• Upon evaluation, the Officer of the Day shall start the investigation and forward the complaint to the relevant office for their explanation.

• The Officer of the Day will create a report after the investigation and shall submit it to the Head of Office for appropriate action.