Effective Date: August 30, 2025
Last Updated: August 30, 2025
Welcome to Dewly ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application Dewly – AI Skincare Planner (the "App").
Contact Information
Email: armanitray@gmail.com
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
Not medical advice. Dewly provides cosmetic skincare guidance only and is not a substitute for professional medical advice, diagnosis, or treatment.
Category
Examples
Account Information
Name and email (via Apple ID/Google Sign-In or email/password)
Skin Profile & Goals
Skin type/concerns (e.g., oily, acne-prone), allergies/sensitivities, routine goals, ingredient preferences/avoidances
Photos (optional)
Selfies you upload for skin analysis; you choose whether to upload; you can delete them at any time
Routine & Check‑ins
Morning/evening steps, product usage, adherence, mood/notes related to skincare
App Preferences
Notification settings, theme, language, region
Support
Information you share when contacting support
Device Data: Device model, OS version, app version, unique device identifiers.
Usage Data: Screens viewed, taps, session length, feature usage statistics.
Diagnostics: Crash logs, performance metrics, and IP address (for fraud prevention and approximate location).
Location: We do not collect precise GPS location.
When you sign in with Apple or Google, we receive your verified email, name, and authentication token(s); we may receive an optional profile photo if you grant permission.
We use information to:
Provide and maintain services – generate AI skincare plans, track routines, sync data across devices.
Personalize recommendations – tailor steps, products, ingredients, and reminders to your profile and history.
Account & subscriptions – authenticate you, manage purchases, and process receipts.
Communicate – send reminders (e.g., AM/PM routine), refill nudges, product updates, and support responses.
Improve the App – analyze aggregate usage to enhance features and performance.
Safety and compliance – detect abuse/fraud, debug issues, and comply with legal obligations.
We do not sell or rent your personal information. We share information only as described below:
Scenario
Details
Service Providers
• Backend hosting & database (cloud)
• AI processing – prompts and inputs (e.g., text and optional photos) may be sent to an LLM provider (e.g., OpenAI) to generate recommendations
• Payments & subscriptions – RevenueCat and/or Apple In‑App Purchases manage receipts and entitlements
Legal compliance
If required by law, subpoena, or government request
Business transfers
In a merger, acquisition, or asset sale, subject to confidentiality commitments
Service providers process data only on our instructions and consistent with this Policy.
We implement industry‑standard safeguards including:
Encryption in transit and at rest (HTTPS/TLS; encrypted storage for sensitive data)
Authentication and access controls (OAuth tokens, least‑privilege access)
Monitoring and updates (vulnerability scans, dependency patching, periodic reviews)
No method of transmission or storage is 100% secure. We work to protect your data but cannot guarantee absolute security.
We keep your data only as long as necessary to:
Provide the service and maintain your account
Comply with legal and tax obligations
Resolve disputes and enforce our policies
Photos: If you upload selfies for analysis, we retain them only as long as needed for the features you use or as you direct (e.g., saved history). You can delete uploaded photos at any time.
You can request deletion of your account (and associated skincare data) from Settings → Account → Delete Account, or by emailing us.
Right
How to exercise
Access / Export
Request a copy of your data (JSON/CSV)
Correction
Edit profile details in Settings or contact support
Deletion
Use Delete Account in Settings or email us
Opt‑out of marketing
Disable marketing notifications in Settings
Residents of certain jurisdictions (e.g., California, EU/EEA) have additional rights described below.
The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have such data, we delete it promptly.
Your information may be processed and stored outside your country of residence. When we transfer personal data internationally, we implement appropriate safeguards (e.g., Standard Contractual Clauses) as required by law.
Our App integrates with or links to services governed by their own policies:
Apple Sign‑In – Apple Privacy Policy
Google Sign‑In – Google Privacy Policy
RevenueCat – RevenueCat Privacy Policy
OpenAI (or equivalent LLM provider) – OpenAI Privacy Policy
Please review their documentation.
California residents have the rights to know, delete, correct, and to non‑discrimination. We do not "sell" or "share" personal information as defined by California law. We may allow service providers to process data on our behalf for analytics, security, and operations.
We process personal data on lawful bases including consent, contract performance, and legitimate interests. EU/EEA users can exercise rights of access, rectification, erasure, restriction, portability, and objection. You may lodge a complaint with your local supervisory authority.
We send push notifications for routine reminders, skincare tips, refill nudges, and product updates (if enabled). You can disable notifications any time in device settings.
We use privacy‑focused analytics to understand feature usage and app performance. Where feasible, data is aggregated or de‑identified. We do not use third‑party advertising SDKs for cross‑app tracking.
We may update this Policy from time to time. We will notify you of material changes by:
Posting the updated Policy in the App
Sending an email notification (if we have your email)
Displaying an in‑app banner
Your continued use of Dewly after changes become effective constitutes acceptance of the revised Policy.
Questions or concerns? Email armanitray@gmail.com with the subject line “Privacy Policy Inquiry – Dewly App.” We aim to respond within 30 days.
Most concerns can be resolved by contacting support. If not, disputes shall be handled through mediation or binding arbitration, as permitted by applicable law and jurisdiction.
What we collect
Face photos you choose to upload/store in the app.
We do not analyze photos, extract face geometry/landmarks, create “faceprints,” or run facial recognition.
How we use it
To let you view and manage your photos in the app (e.g., a personal gallery/history).
Not used for advertising, tracking, identity verification, or personalization outside your explicit use.
Sharing
We do not sell or share face photos with data brokers or for advertising.
Photos may be processed by our contracted service providers (e.g., cloud storage) only to store/deliver content for the app and only under our instructions.
Storage & location
Photos are stored securely with our cloud storage provider (e.g., Supabase Storage) under our account and are encrypted at rest and in transit.
Access is restricted to your account and authorized services required to operate the app.
Retention & deletion
Photos remain until you delete them in the app or delete your account, after which they’re removed from our active systems.
You may request deletion at any time via Settings → Account → Delete Account or by emailing us.
Security
Transport encryption (HTTPS/TLS), encrypted storage, and access controls.
No tracking / no ATT
We do not use face photos for cross-app tracking or advertising.
The app does not present Apple’s App Tracking Transparency prompt because we do not track users.