Deskmate Support

Welcome to the Deskmate support page. Here you'll find an overview of the app, frequently asked questions (FAQ), and how to contact us.

What Is Deskmate?

Just as putting on your favorite outfit makes you want to head out, launching Deskmate naturally puts you into focus mode. Deskmate is your "focus switch."

With a landscape digital clock, a Pomodoro timer, a stopwatch, and Deep Focus to block apps like social media, Deskmate protects your focus time.

Frequently Asked Questions (FAQ)

Features

Q. Can I block social media and video apps?

A. Yes. Deep Focus blocks the apps you choose while you focus. It's available for up to 30 minutes per day on the Free plan and without time limits on the PRO plan.

Q. Do I need to set anything up to use Deep Focus?

A. The first time you use it, you'll need to grant device permissions.

iOS: Allow access to Screen Time.
Android: Allow the "Accessibility Service" and "Display over other apps (overlay)" permissions.

The apps you select to block are stored only on your device and are never sent anywhere.

Q. Can I customize the Pomodoro timer durations?

A. Yes. Both work and break durations can be set freely. Adjust them to your liking from the settings menu.

Plans and Payments

Q. What can I use for free?

A. All clock, Pomodoro timer, and stopwatch features, ambient sounds, the "Simple Digital" mood, and Deep Focus (up to 30 minutes per day) are free.

Q. What's the difference between the paid plans?

A. Here's how they differ:

LIGHT: All moods, plus content added in the future
PRO: Everything in LIGHT, plus unlimited Deep Focus

Q. Is there a free trial?

A. New subscribers can try a paid plan free for 7 days. After the trial ends, you will automatically be charged the price of the plan you selected. If you cancel at least 24 hours before the trial ends, you won't be charged.

Q. How do I cancel my subscription?

A. Please cancel from your store's subscription management screen. Uninstalling the app does not cancel your subscription.

iOS: Settings app → your name → Subscriptions → Deskmate
Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Deskmate

Q. My paid plan isn't showing after changing devices or reinstalling.

A. Paid plans are linked to your account. Tap the account icon at the top of the screen and sign in with the same method (Apple / Google) you used to purchase. If your plan still doesn't appear, try "Restore Purchases" on the same screen.

Q. I'd like a refund.

A. Payments are processed by the App Store / Google Play, so refunds are subject to each store's policies.

iOS: Request a refund at https://reportaproblem.apple.com
Android: Please see the Google Play help page on refunds.

Q. Will features I've been using become unavailable now that there are paid plans?

A. If you used Deskmate before paid plans were introduced, you'll receive an "existing-user benefit" that lets you keep using your existing moods and unlimited Deep Focus for free. You can claim the benefit by signing in as guided in the app, and it carries over even after reinstalling or changing devices. You can also purchase the PRO yearly plan at a special first-year price.

Accounts

Q. Do I need to create an account?

A. No. You can use all features, including purchasing a paid plan, without an account. Signing in lets you keep your plan after changing devices or reinstalling, and is required only to claim existing-user benefits.

Q. How do I delete my account?

A. Tap the account icon at the top of the screen and select "Delete Account." Deleting your account does not cancel a paid subscription. To cancel, please use your store's subscription management screen.

Contact Us

If you have any questions or requests about Deskmate, feel free to reach out via Settings → Contact in the app, or at the email address below. We'll reply within 3 days.

Developers: Kosuke Ikeda and Kensuke Yamasaki
Email: deskmate17@gmail.com