How do I restore my purchase?

Please follow these instructions in order to restore your IAP (in-app purchase):

1. Set up the account from which the purchase was performed on the device.

2. Download the app with the above-mentioned account.

3. Turn ON your internet connection before the app launch.

4. Launch the app and tap the “restore purchases” button that is located on the settings screen

Please kindly note that in-app purchases can be restored/transferred only within the store where they have been performed.

I can not restore my purchased application back. What am I doing wrong?

It is required to be logged in with the account that was used during the initial purchase. The purchased product will be seen in the order history indicating its title and price. The app requests data about purchase status for the current account. Please make sure you use the correct account, you see the purchased product in your order history and you have followed all the instructions provided above. If this does not help, then please  provide us with a screenshot from your order history illustrating the purchased product and a screenshot of the main screen of the app you are trying to restore. (m.imran@me.com)

Can I share my in-app purchases using the Apple Family Sharing Program?

Yes. Please follow these instructions:

On your iPhone, iPad, or iPod touch

1. Go to Settings.

2. Tap your name.

3. Tap Family Sharing, then tap Set Up Your Family.

4. Follow the onscreen instructions to set up your family and invite your family members.

5. Ref : https://support.apple.com/en-am/HT201088

How can I transfer my in-app purchases to my other Apple devices?

Please make sure that your other Apple devices are signed in with the same Apple ID that made the initial purchases. Then install the app and press the “Restore Purchases” button, that is mainly located on the main menu (though this may vary depending on the app).

It’s important to note that in-app purchases can be restored or transferred only within the same store where they have been performed, as each application store has its own billing and account systems.

How can I get a refund for an accidental purchase?

Unfortunately, all the processes related to payments are out of our control. Please follow the store’s refund policy and contact the App Store support team directly to address any payment-related issues or refund requests.

Contact Apple Support: https://support.apple.com/en-us/HT204084

How can I cancel my subscriptions from Apple?

Please follow these instructions:

1. Open the Settings app. 

2. Tap your name, then tap Subscriptions. 

3. Tap the subscription that you want to manage. 

4. Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won’t renew.

5. Ref. https://support.apple.com/en-am/HT202039

How can I lock my device to a single app?

Please note that you can use “Guided Access”, as it limits your device to a single app and lets you control which features are available.

Set up Guided Access here: https://support.apple.com/en-us/HT202612

Why are the applications not free? Why are they expensive?

At our company, we take immense pride in developing a series of apps that are meticulously crafted by experts in the field, offering the highest quality educational content. Each product within our collection is thoughtfully designed, paying attention to the finest details. We firmly believe that our prices are well justified, as we dedicate ourselves to providing a top-notch learning experience.

To make our educational content accessible to all, we offer free demo versions for download. For those seeking an even more enriching experience, additional options and the full version are available as convenient in-app purchases. Embark on a journey of learning and discovery with our apps!

How can I purchase your apps?

Please launch the app with the internet connection turned ON and tap on the locked content. Then, pass through the parental gate and follow the standard purchasing flow.

Is an active internet connection required to use your apps?

An active internet connection is required to download and install our apps from the application stores. However, once the app is installed on your device, you can turn OFF the internet connection and use it.

Do you have any advertisements within your apps?

Our apps are completely ad-free.

How can I turn off the background music?

You can turn off the music by tapping on the button “Settings", here you can see “Background Music”, click the little button to turn it off.

How to reset the app?

Please follow the instructions below:

1. First, delete the app from your phone.

2. Once the app is deleted, open your Settings.

3. Tap your Apple ID at the top.

4. At the top of the apps menu, tap “iCloud.”

5. Under “Storage,” tap “Manage Storage.”

6. Find the name of the app under the list of apps in your iCloud and tap it.

7. Underneath the app name, tap “Delete Data.”

8. Tap “Okay to confirm.”

9. Redownload the app from the App Store. It should now have no memory of your game progress.