Privacy policy

Brookline Family Dentistry values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request an appointment, contact our team, or interact with our services as a dentist in Brookline, MA.

We may collect personal information in the following ways:

Information you provide to us

• Name, email address, phone number, and preferred contact method

• Appointment requests, questions, and messages you submit through our website, phone, email, or other channels

• Insurance details or scheduling information you choose to share

• Any other details you include in your communications

Information collected automatically

• IP address, device type, browser type, and operating system

• Pages you visit, time spent on the site, and actions taken on the site

• Approximate location data (such as city or region)

• Referral source information

• Cookies and similar technologies (see Section 6)

Health information

If you become a patient, we may collect health information needed for dental care, billing, and operations. 

Please avoid submitting sensitive health information through general website forms unless the form specifically requests it.

We use information to:

• Respond to requests and communicate with you.

• Schedule, confirm, and manage appointments.

• Provide patient support and customer service.

• Improve our website experience and service quality.

• Maintain security, prevent fraud, and troubleshoot issues.

• Meet legal and regulatory requirements.

We do not sell your personal information.

We may share information in limited situations, such as:

• Service providers: Companies that help with website hosting, analytics, communications, scheduling, IT support, and similar services

• Legal requirements: When law or regulation requires disclosure

• Safety and security: To protect patients, staff, and our practice from harm, fraud, or misuse

• Business changes: During a merger, acquisition, or transfer of assets, as allowed by law

We limit the information we share to what’s necessary for the purpose and expect vendors to protect it.

If you request an appointment or contact us, we may communicate by phone, email, or text to confirm details, answer questions, or share updates.

If you opt in to text messages, you agree to receive appointment-related texts (such as confirmations and reminders). 

Message frequency may vary. Message and data rates may apply. You can opt out by replying STOP or contacting our office.

We use reasonable safeguards designed to protect personal information—no method of online transmission or storage guarantees complete security. 

If you believe your information is at risk, call us at 617-731-2329. 

We may use cookies and similar tools to:

• Keep the website working properly

• Understand how visitors use the site

• Improve website content and performance

You can control cookies through your browser settings. Some site features may not work correctly if you block cookies.

Our website may include links to third-party sites. We do not control their privacy practices. 

Review the privacy policy of any site you visit.

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. 

If you believe a child submitted information, contact us so we can remove it.

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. 

To make a request, call 617-731-2329. Please verify your identity before we act. 

We may update this Privacy Policy at any time. We will post the updated version with a revised effective date.