What they do...

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Where they work in Tompkins County...

Banks and Credit Unions (Tompkins Trust, AFCU, CFCU)

Median Salary...

$36,020

Required Education...

High School Diploma

What they do...

Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Where they work in Tompkins County...

Tompkins Trust, AFCU, CFCU

Median Salary...

$40,240

Required Education...

Associate's Degree; Vocational School; On the Job Training

What they do...

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transa

Where they work in Tompkins County...

Tompkins Trust Company; Alternatives Federal Credit Union, CFCU Community Credit Union; Other Banks

Median Salary...

$29,450

Required Education...

High School Diploma

What they do...

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Where they work in Tompkins County...

Maguire; Verizon; ATT&T; Fastrac; anywhere customer service is required

Median Salary...

$33,750

Required Education...

High School Diploma

What they do...

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Where they work in Tompkins County...

Hotel Ithaca; The Statler; Hampton Inn; The Marriott; etc.

Median Salary...

$23,700

Required Education...

High School Diploma

What they do...

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Where they work in Tompkins County...

Anywhere there are offices; Cornell University; Ithaca College; TC3; Ithaca City School District; Lansing School District; Newfield School District; Town/City Offices; etc.

Median Salary...

$29,140

Required Education...

High School Diploma

What they do...

Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspo

Where they work in Tompkins County...

Cayuga Medical Center; Family Medicine Associates; Guthrie

Median Salary...

$35,760

Required Education...

Associate's Degree; Vocational School; On the Job Training

What they do...

Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

Where they work in Tompkins County...

Offices such as Cornell; Ithaca College; TC3l; Ithaca City School District; Town and City Offices; etc.

Median Salary...

$59,340

Required Education...

Associate's Degree; Vocational School; On the Job Training

What they do...

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Where they work in Tompkins County...

Offices such as Cornell; Ithaca College; TC3; School Districts; Town and City Offices; etc.

Median Salary...

$32,730

Required Education...

High School Diploma

What they do...

Directly supervise and coordinate the activities of clerical and administrative support workers.

Where they work in Tompkins County...

Offices such as Cornell; Ithaca College; TC3; School Districts; Town and City Offices; etc.

Median Salary...

$55,810

Required Education...

Bachelor's degree typically required.

What they do...

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

Where they work in Tompkins County...

College admissions offices (Cornell Univerity, Ithaca College), medical/health care facilities (Cayuga Medical Center), political and special interest groups.

Median Salary...

$34,060

Required Education...

High School Diploma

What they do...

Compile records, sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.

Where they work in Tompkins County...

Tompkins County Library, Cornell Univerity, Ithaca College, Tompkins Cortland Community College

Median Salary...

$26,500

Required Education...

High School Diploma

What they do...

Receive, store, and issue sales floor merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May mark prices on merchandise and set up sales displays.

Where they work in Tompkins County...

Stockrooms, warehouses, and storage yards

Median Salary...

$25,700

Required Education...

High School Diploma

What they do...

Process online and print information, recieve requests, orders and applications, enter and retireve data, file documents, and administer information.

"All Other" titles represent occupations with a wide range of characteristics which do not fit into one of the detailed O*NET-SOC occupations. O*NET data is not available for this type of title.

Where they work in Tompkins County...

Government angencies (City of Ithaca), Hotels, Healthcare/Medical Facilities (Cayuga Medical Center), Courts of Law

Median Salary...

Varies based on job title and level of experience.

Required Education...

High School Diploma/ Vocational Training or Associates Degree typically required