Privacy Statement

Effective Date: November 5, 2026

Business Name: Deluxe RV Service & Sales

Location: Carstairs, Alberta

At Deluxe RV Service & Sales, we are committed to protecting the privacy and security of your personal information. This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal data in accordance with Alberta’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.

1. Information We Collect

To provide you with RV maintenance, repair services, inspections, and customer support, we may collect the following personal and vehicle information:

• Contact Information: Name, phone number, email address, and physical/mailing address.

• Vehicle & Equipment Details: RV make, model, year, VIN (Vehicle Identification Number), serial numbers, license plate number, mileage/hours, and repair history.

• Transaction & Billing Data: Payment details, billing address, invoices, and service estimates.

• Communications: Records of inquiries, service requests, warranty claims, and customer feedback.

2. How We Use Your Information

We collect and use your personal information only for reasonable business purposes related to servicing your RV, including:

• Scheduling appointments, estimating costs, and performing repairs or maintenance.

• Communicating with you regarding the status of your vehicle, safety recalls, or service recommendations.

• Processing payments, managing accounts, and issuing invoices.

• Managing warranty claims with RV manufacturers, parts suppliers, or extended warranty providers on your behalf.

• Fulfilling legal, regulatory, insurance, and accounting requirements.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only under the following circumstances:

• Service Providers & Suppliers: To parts vendors, sublet repair specialists, or diagnostic software providers necessary to complete work on your vehicle.

• Warranty & Insurance Claims: To RV manufacturers, extended warranty companies, or insurance providers to process claims or verify coverage.

• Legal Requirements: When required or authorized by law, court order, or regulatory authorities under Alberta or federal legislation.

4. Consent

By providing us with your personal information when requesting service, signing a work order, or contacting us, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Statement. You may withdraw your consent at any time, subject to legal or contractual restrictions, by notifying us in writing. Please note that withdrawing consent may limit our ability to provide certain services to you.

5. Safeguarding Your Information

We maintain appropriate physical, procedural, and technological security measures to protect your personal information against loss, theft, unauthorized access, disclosure, or modification. Access to customer data is restricted to employees and authorized personnel who require it to perform their job duties.

6. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by Alberta tax, legal, and business record-keeping standards. Once information is no longer required, it is securely destroyed or anonymized.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate or incomplete. Requests must be made in writing to our Privacy Officer listed below.

8. Mobile / SMS Messaging Policy

If you opt in to receive text (SMS) communications from Delkuxe RV  (for example, service updates, appointment reminders, estimates, or customer support responses):

• Consent: By providing your mobile phone number and opting in, you consent to receive SMS text messages from Deluxe RV. Consent to receive automated or transactional marketing text messages is not a condition of purchasing any services or goods.

• No Sharing for Marketing: Your personal information and phone number will not be shared, rented, or sold to any third parties or affiliates for marketing or promotional purposes under any circumstances.

• Message Frequency: Message frequency varies depending on your active service orders, appointment schedules, and inquiries (typically recurring based on service activity).

• Opt-Out (STOP): You may opt out of receiving SMS communications at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive one final confirmation message confirming your opt-out.

• Help & Support (HELP): If you need assistance or more information, reply HELP to any message, or call us at 403.337.0005.

• Message and Data Rates: Standard message and data rates may apply from your mobile carrier for any incoming or outgoing text messages.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us at 403.337.0005