Singapore Airlines, renowned for its world-class service and premium travel experience, offers a flexible cancellation policy designed to accommodate passengers' changing plans. Whether you're booking an economy flight or indulging in their first-class suites, it's important to understand the airline’s cancellation rules to avoid unnecessary fees or complications.
Singapore Airlines allows passengers to cancel their flight within 24 hours of booking without incurring any cancellation fees—provided that the booking was made at least 7 days before the flight's scheduled departure. This policy applies to all fare types and routes, offering flexibility if you need to change your plans shortly after purchase.
Note: Refunds for 24-hour cancellations are typically processed back to the original form of payment.
Singapore Airlines offers different fare types, each with its own cancellation terms:
a) Economy Class
Lite fares: Usually non-refundable. Only taxes may be refunded.
Standard fares: May be refundable with a cancellation fee.
Flexi fares: Fully refundable, often with no or minimal cancellation fees.
b) Premium Economy and Business Class
Standard fares: Refundable with a fee.
Flexi fares: Refundable without penalty.
c) First Class and Suites
Most First Class and Suites tickets are fully refundable, especially when booked as Flexi fares. However, some discounted promotional fares may carry conditions.
You can cancel your booking through the following methods:
Online via the Singapore Airlines website
Through the mobile app
By contacting Singapore Airlines customer service
Through the travel agent you booked with (if applicable)
For online cancellations, simply go to the "Manage Booking" section, enter your booking reference and last name, and follow the prompts.
Once a cancellation is made and approved:
Refunds generally take 4 to 6 weeks to process.
The amount refunded depends on the fare conditions.
Non-refundable fares will return only the unused airport taxes and fees.
If you fail to cancel your flight before departure and don't show up:
You may lose the entire value of your ticket.
A no-show fee may apply, depending on your fare type.
It’s crucial to cancel or reschedule your flight before the departure time to retain any refund eligibility.
If Singapore Airlines cancels your flight due to operational reasons or government restrictions:
You are entitled to a full refund or
A free rebooking or
The option to convert your ticket value into travel credits
This applies regardless of your fare type.
For additional peace of mind, consider purchasing travel insurance that covers cancellations for unforeseen circumstances like illness, emergencies, or natural disasters. Singapore Airlines also partners with insurers to offer such services during booking.
Understanding Singapore Airlines’ cancellation policy can save you both time and money. The key is to know your fare type, cancel early when possible, and always check the most up-to-date terms on the official Singapore Airlines website or consult their support staff directly.
Tip: Always read the fare conditions before booking—and if flexibility is important, consider purchasing Standard or Flexi fares.