Dell Tech Support For Rapid Resolution to your Issues & Error Code's

The error depicts that something is wrong with our system hard drive. The possible reasons for the error as CPU failures crash and the hard drive fails to pass a self-test. You can always reach techies at Dell Support for the tech help.

Most of the times hard drives cannot be fixed. If it is under warranty it is best to call at Dell Support for replacement guidance. However, one can try replacing IDE or SATA cables and connect the hard drive to another system.

S.M.A.R.T test is carried out the hard drive to analyze any possible reason. Ensure to replace IDE/SAT cables before running the S.M.A.R.T test to diagnose the possible reason for drive failure. Follow the below steps to run the S.M.A.R.T Test.

1. BOOT PC/Laptop and enter BIOS utility

• Press F12 repeatedly while the system is booting in case of windows 10
• Press F1 repeatedly to enter BIOS in case of Windows XP

2. Now, choose hard drive and press enter. Select SMART support and then press enter

3. Below are the device tests. Choose among the following

• SMART Status Check: It checks the status of the Hard Disk SMART status.
• Short SMART Self-Test: It runs a short self-test on the Hard disk.
• Extended SMART Self-Test: Run extended self-test on the HDD.

4. After completing the above steps, press Esc

Feel free to reach Dell Support executive for more assistance and support.

Dell offers online diagnostic tools for knowing the reason. Built-in PSA or ePSA diagnostic tools are available to detect the issue. The essentials required to carry the test include Service Tag, ePSA error, PSA error codes and validation codes for completing the test. You can also avail Dell Support Assistance for more info. If no issue comes with the test, the Operating System could be the probable reason

1. Start by restarting your dell system and continuously press F12 to enter the one-time boot menu and then select diagnostics.

• If diagnostic does not pass, note down the validation and error code.

2. After completing diagnostic, browse the Dell Support site. Enter Service Tag. Click diagnostic and then submit.

. Quick Test-The test is capable of detecting common processor and hard drive errors.10-15 minutes are taken for the process to get over. If an error is encountered, it is automatically fixed or troubleshooting steps are suggested for the same.

2. Specific Test-Specific test or custom test specific or multiple devices to resolve hardware issues. It may take some time depending on the device selected.

3. Full Test-Approximated 3-40 minutes might be taken to wind up the process in thoroughly analyzing Dell Pc/Laptop.

Dell also provides you pre-installed and automated technology Dell Support Assist for monitoring the health of the system and to detect any hardware/software issue. It automatically sends info to Dell if it detects an issue. However, if it is not pre-installed in your system, you can take assistance from Dell Tech Support for installing the same.

1. Run Dell Support Assist application and select hardware checkup.
2. Run default, stress or scan a particular device from the list of diagnostic tests

You can contact the Support team if PC/Laptop is under hardware warranty. Ensure to take your data backup before fixing the error 01402. If nothing works you can avail Dell Support Assistance to replace HDD.