I have an XPS 9570. I was having problems with my tap to click on my wireless touchpad sporadically stops working and I have to unplug and plug my USB hub back in and other eratic behavior with my USB devices. No problem on my previous laptop (also running Windows 10).

One thing I noticed on this laptop is a lot of the advanced power management settings in Windows were missing as naturally I thought it could be attributed to a USB Bus Power Saving / Sleep function of some sort.


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I explained the issue to Plugable support and they sent me a link to what I think was a registry patch that effectively enabled all the advanced power management settings in Windows that I am used to seeing. I turned off and USB power saving functions. Problem has since gone away.

I removed all of the Dell stuff, i don't need to be told there is an update for MY machine. I don't need Dell to optimise my drivers for me, nor optimise my network. There's nothing that Dell power manager does that advance power options cant do, with the registry patch you mentioned.

I agree. Basically my take is that the Dell Power Manager essentially "dumbs down" the power management settings for you average user. It's a good idea I suppose for most users, assuming it doesn't cause any issues. But in my case (and apparently this was a known issue with the XPS 9560 and/or 9550 too with the USB and docking stations) the face that the Dell Power Manager hides the built-in Windows Advanced Power Management settings prevented me from tweaking the settings to address my specific issue, most likely caused by the USB power saving setting.

The logical conclusion to me is, if you know how to use and understand all the Windows Advanced Power Management Settings, and you want full control over them, you need to remove Dell Power Manager. I am not sure if uninstalling the software does the same thing as the registry patch I downloaded as far as revealing the settings. I was just unsure if the Dell Power Manager would have some useful benefit if it remains, or if it is just duplicating (being a simplified user interface overlay) the function of the Windows Power Management Settings. I and going to assume the latter.

Just for those that aren't fully aware of the settings being discussed, here's a Windows screenshot to show what I'm talking about. The stock XPS configuration with Dell Power Manager installed, you can't control these Advanced Settings like this. Where on every laptop and PC I've ever owned before (and that's like 12 computers) you could.


This doesn't have anything to do with your WiFi drivers. This is just poor coding from Dell, that they're trying to get away with not supporting if you're out of warranty when it isn't even a hardware issue! The power settings of your laptop are handled by the BIOS chip on your motherboard (which really is what that Dell Power management software changes), not your WiFi/network drivers

Sorry, but "DELL-Cares" is such a misnomer. 


Nobody here needs "technical assistance" The issue isn't with hardware. The issue is entirely with the shoddy software that you've built. It would be rectified if you re-install Windows which is a pretty drastic solution to what's a result of poor coding.

You need to fix the actual program, and not pretend that people's laptops are the issue and need "technical assistance" If someone sends you a message, and if their service tag shows they're out of warranty, you'll say "Sorry. Nothing we can do"


If someone says that I'm in warranty, and asks you for help, you'll just direct them to fixing it in the BIOS. If Dell really actually "cared", you'd sort out this shoddy program. HP doesn't have the same issues.

I've done some research online and the only solution I found was to update WiFi card drivers (specifically talking about Killer card with Intel AX200 chipset, which is not my case here, as we have a Killer card with Qualcomm chipset).

Again, if Dell actually cares, you'd make sure that your developers don't develop a shoddy bit of software, tell people you can't fix it, because they're out of warranty when it has nothing to do with any hardware being faulty.

In addition, Dell would take care of the current "Sc**thorpe problem" that you have now. 


I'm not allowed to list my country as the "United Kingd*m" because, of the word "d o m" Dell thinks it's an obscene phrase because apparently, nobody at Dell knows how to use regex.

I had the same issue and it seems the installer was confused by leftovers from the previous installation. Finally I was able to solve the problem by searching Windows registry for keyword "CommandPowerManager" and deleted every occurence.

I'm having the same issues, can't get Power Manager to update or reinstall, from either the Dell website or the Microsoft app store. I'm an XPS 13 9380, it used to work but I recently noticed my fans sounding more active and only when I tried to check the cooling options did I see the Power Manager app has become a picture of my battery percentage. I've been googling this for a couple of hours now and I'm getting incredibly frustrated and not being able to contact Dell as I'm not under warranty, when this is a software issue, not a hardware one.

Also had the same issue. Turns out its a service called HP Print and Scan Doctor (under the task manager) that is causing this issue. Stop the service and try again. Installation works perfectly thereafter. Be careful as I had to stop the service multiple times as it just came back up and running a few seconds after. Don't use end task - right click and select "stop". Worked for me.

My battery had recently died and I haven't had the time or money to buy a new one. My Dell laptop, which I only bought not even a full year ago, still works as long as it's plugged into a power source. The problem is, and it's the biggest nuisance ever, is that the Dell Power Manager Lite notifies me all the time that my battery isn't working or something along the lines of it. It's extremely annoying because it pops up every few minutes or seconds even and interrupts important things. I've done everything I can to try to turn off the notifications, as there is no real option to turn them off. I can't uninstall this program as it's nowhere in my files. Control panel has no way to uninstall it either. I am stuck with the most annoying popup notification. My question is, how can I turn off power manager lite notifications or uninstall the program completely when there are no straight options?

I'm assuming when you check for Dell Manager Lite in Control Panel, you click Programs, and then Programs & Features ? By the way, do you remember the exact battery message (notification)? Does the message says "Plugged in,not charging" or " battery is not present" ?

The system model is Insperion 5559 and it's Windows 10. The popup will say anything from "Your battery no longer operates and needs to be replaced" and "Your battery can no longer provide sufficient power to your system and needs to be replaced." I get that I need a new battery, however I rarely use it unplugged so there is no reason for it to continuously pop up. I looked under control panel and in the files and nothing related to Power Manager Lite shows up.

Look for Dell Command | Power Manager instead of Power Manager Lite. Type Programs & Features onto [Cortana] search box, and then look for it. If you don't find it there, type Settings onto search box, click System, Apps & Features, click on it and then uninstall. You can check out additional information in the link below:

Now, even though you're able to uninstall Dell Power Manager, the battery notification probably will still appear. I suggest you remove the battery and run system with only AC adapter power. Keep in mind, the system will still operate without the battery. Please remove adapter before removing battery.

Thank you very much for this concise and straightforward answer. There is nothing in the old Programs & Features or the new Apps & Features actually called Dell Power Manager Lite. Once I uninstalled the Quickset app I was good.

I have a month-old Inspiron 5515. I was delighted to find the DPM (Dell Power Manager) app that would allow me to set start and stop charging points such as when plugged in, it would not charge beyond say 70 to 80%. However, I have determined that once the computer is restarted, and if you have allowed the battery to drain below the stop charging setpoint by unplugging for a bit during the previous session, that it will NOT charge to the stop charging setpoint when plugged in again during the new session! So, in other words, if it is for instance 70% and you have set the stop charge setpoint to 80%, it indicates plugged in, not charging, and it remains stalled at 70%. The only way to get it to behave correctly is to reset the stop charging setpoint. For instance. setting it to 81% will initiate charging because it properly recognizes again 70% is below 81%.

I have been round and round with Dell with this about 5 times now over chat and the phone and several remote sessions. BIOS is up to date, drivers are up to date, etc. The BIOS indicates when the charger adapter is plugged in, indicates 65W, and even shows properly recorded start and stop charge points as set by DPMr.

During today's call, the technician says they talked with a Level 2 technician and was told that indeed you have to reset power manager each and every time you turn on the computer. I just can't believe this.

Internet search reveals hundreds of assorted issues with DPM including "plugged in, not charging" but not necessarily in combination with DPM. Any ideas what is going on? Can I be assured like Dell tells me there is absolutely nothing wrong with any hardware or power adapter here? What is the purpose of an app that you have to reset parameters even when they are clearly recorded properly in the BIOS? Shall I delete the DPM and seek out a third party equivalent?

Normally in most Dell notebooks I have this behaviour is controlled via BIOS. I missed the fact that this is a Ryzen notebook and has a single page BIOS, so no Advance Battery Charging configuration. 152ee80cbc

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