Embedded Files
Employee Rounding
Your post class assignment will consist of setting up and completing rounding sessions with your team. The forms can be located below.
Process Overview
Rounding Tips
Send to the employee to complete
If they send it back incomplete or just lacking any usable info, send it back and challenge them to put some real thought into it...
Schedule time to sit down and discuss (Should be under 30 minutes)
Focus on collecting the information and listening (not trying to fix anything in this initial meeting)
Retention Interview Tips
To be used with all new employees (Within 60 days)
Send to the employee to complete
If they send it back incomplete or just lacking any usable info, send it back and challenge them to put some real thought into it...
Schedule time to sit down and discuss (Should be under 30 minutes)
Stoplight Process
After completing your Rounding and Retention meetings, you will take that information to your supervisor to discuss the findings. Summarize into the three categories.
Green - Quick wins, things that can be accomplished right now
Yellow - Goals, things we can work towards with the intention of addressing
Red - Things that can't be addressed
IMPORTANT: Clearly and concisely communicate "WHY" these can't be addressed, while they may not like this response, they will have a better understanding of "WHY"
Final Steps
Once you are done, you will schedule a Team Meeting (including your supervisor) to discuss the results. The results should be easily accessible by all members of the team and Yellow Light items should be followed up on to give progress reports as they are worked towards.
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