Welcomed customers and assisted them with iOS and macOS software support as well as recommending hardware options if necessary or upgrade options if appropriate for the customer. Isolated areas of troubleshooting (i.e., hardware, software, environmental, educational). Comfortable notating appointments, ordering parts, replacing devices if needed, looking up repairs, running diagnostics, preparing notes for devices that are being repaired. Repaired iPhones and Macs in a timely and efficient manner. Able to maintain a steady pace while still focusing on the specific needs of a customer. Able to work with multiple customers without losing sight of the goal for each situation. Changed terminology or explanation methods based on the knowledge and understanding of the customer. Used patience and empathy while troubleshooting and presenting options for the customer. Able to perform under pressure of time without becoming overwhelmed. Developed further problem solving skills that helped the team in times of adversity.
Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Demonstrated that customers come first by serving them with a sense of urgency. Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Able to multitask and work efficiently in a fast-paced environment and quickly become comfortable using the technology required for being a cashier.