DEKA PDL - FAQs

General FAQs

How can I get updates and alerts on webinars? You can sign up to receive regular alerts about our Webinars for Teachers by signing up to our webinar updates here.
Is the webinar free? Most of our webinars are free of charge. It will be indicated during the registration process if there is a charge.
Will I get a certificate of attendance? Most of our Webinars for Teachers offer a certificate of attendance. Some webinars certificates may not be awarded due to regulations of main bodies. For such webinars, participants will be informed in advance. If you are attending a different webinar then refer to your invitation for more information.
What is the time of the webinar where I am? We recommend that you use Time and Date to convert the time of the webinar to your local time zone.
How long is the webinar? Most of our webinars last for 1 hour and 30 minutes, however, check your invitation for more information as some webinars may last longer/shorter.

On the webinar day

How can I access the webinar? When you register for one of our webinars you will be sent a link via email from Zoom with the link to join.
I cannot hear or see the webinar. Try refreshing your browser. If that does not work, you may need to leave the Zoom webinar and re-enter using the link in your email.
The webinar is blurry. The webinar takes up a lot of bandwidth so we recommend you close any other large programmers, such as Skype, if you can.
Will the webinar be available afterwards? All our Webinars for Teachers and supporting materials are available afterwards on our PDL website. Use your log in details. For other webinars, you will be emailed afterwards with a link to the recording if this is being made available online.

After the webinar

I have not received my certificate of attendance. Your certificate will be emailed to you within a week of the webinar. Check your junk folder as the email containing a link to your certificate may be there.
If you have not received the email, please contact the webinar team and provide the webinar title and date, and your full name.
I couldn’t watch the webinar; can I still get a certificate of attendance? We only issue certificates to those who have attended one of our live webinars.
I couldn’t watch the webinar, how can I watch it? Check our webinar schedule to see if there is another date or time option for the webinar All Webinars for Teachers are available to watch afterwards on our PDL Website. For other webinars, you will be emailed afterwards with a link to the recording if this is being made available online.
When will I receive the slides from the webinar? If you registered for the live webinar, we would send you an email with the link when they become available after the webinar.

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