Led end-to-end learning projects and partnered with SMEs and cross-functional stakeholders to create scalable learning solutions, virtual workshops, and managed LMS administration and learning analytics.  

Developed Technical Support Training, improving AI Agent features/capabilities and customer issue resolution understanding by reducing resolution time by 25%. 

Designed Sales Enablement (GMT) training, improving knowledge retention by 45% and reducing onboarding time by 30%. 

Led ProServ & Renewals M&A training, improving collaboration by 30%, contract accuracy by 20%. 

Driving integration of AI Agent features training for Manager+, new hires, and Technical Support teams. 

Led enterprise learning and organizational change management initiatives for Tacoma Public Utilities, SDOT, UW, and Premera Blue Cross clients. 

Managed end-to-end training lifecycle, including needs analysis, curriculum design, facilitation, and evaluation. 

Improved learner retention by ~40% and reduced onboarding time by ~30% through scenario-based learning.

Scaled learning projects and partnered with SMEs and cross-functional stakeholders to develop 70+ self-paced eLearning modules for onboarding and customer support teams. 

Converted instructor-led training into blended learning experiences with interactive eLearning components. 

Supported Docebo LMS integration and Salesforce administration. 

Conducted QA testing, learner feedback analysis, and localization support. 

Designed blended learning solutions using instructional design and adult learning principles, such as onboarding, compliance, communication, and workforce optimization training programs. 

Developed e-learning modules, videos, job aids, and multimedia assets to improve learning effectiveness. 

Delivered 100% successful execution of major L&D programs, including onboarding, WFO, fraud management, skills development, and training redesign initiatives.   

Receiving AMMY Gold/Thank You Awards for excellent work on several training projects, which resolved real associates' problems.  

Recognized as a key contributor for the Brandon Hall Group Excellence Award (2022).      

Facilitated virtual and instructor-led training sessions to support enterprise learning initiatives. 

Built curricula using tools like ASSIMA, Articulate 360, Camtasia, Vyond, Adobe Creative Suite, and delivered via LMS platforms (Docebo, Cornerstone).   

Developed cybersecurity and compliance learning programs that improved completion rates to 95–100%. 

Measured training effectiveness using feedback and performance metrics to drive continuous improvement.  

Led end-to-end engaging training solutions for warehouse and operations teams. 

Updated and translated 40+ ANT training programs to improve learner engagement, localization, and operational readiness. 

Collaborated with SMEs and operations leaders to support workforce development initiatives.

Led safety, onboarding, manufacturing, and sales enablement training programs. 

Increased learner engagement by ~60% through webinars and instructor-led workshops. 

Managed LMS administration, learning analytics, and stakeholder communication. 

Designed leadership and compliance training programs that improved learner engagement by ~50%. 

Led VILT and ILT sessions to increase workforce readiness and participation rates.  

Updated and translated 70+ ATA training programs to improve learner engagement, localization, and operational readiness. 

Managed LMS/CMS learning content workflows and streamlined update processes by ~30%.

Designed onboarding, manufacturing, instrumentation, and product training programs and creative artworks/ illustrations for technical teams.  

Developed sales enablement materials, job aids, presentations, and blended learning content.  

Managed website updates, SEO, digital marketing, and multimedia communication projects. 

Created marketing collateral and ensured the successful on-time delivery of learning and design projects. 

Led end–to–end technical support, onboarding, sales enablement, and SAP enablement of learning programs for Microsoft, eero, and Ferrara clients. 

Reduced onboarding ramp-up time by ~45% and improved learner engagement by ~50%. 

Created role-based learning paths, job aids, and AI-enabled learning content. 

Developed onboarding, manufacturing, and sales enablement training materials.  

Created instructional content, multimedia assets, and marketing communication materials.  

Managed website updates, SEO, social media, and digital marketing initiatives. 

Delivered learning and creative projects while supporting workforce development initiatives.