Return / Refund Policy:

Order Cancellation

Customer can cancel the order within 3 Working days of order placement with DecentWoodenCrafts. DecentWoodenCrafts will reimburse the amount within 10 working days, to the same account from where the payment was made, or any other mutually agreed documented account. Such amount reimbursed will be subject to deductions made by payment gateways or currency exchange rate, wherever applicable.

After 3 working days, DecentWoodenCrafts will not reimburse the advance amount, as your order would have moved to production line. As DecentWoodenCrafts does not stock ready product, and make each and every product as per clients order, customized to their requirements. Hence cancellation is not a possibility once production has started.

You agree that cancellation and amount refund will not be possible once your furniture has been dispatched.

Returns Policy

At DecentWoodenCrafts, we take enough efforts in packaging and hiring renowned freight movers like Safexpress / GATI to avoid any damage to goods in transit. However, there is always a remote possibility of that happening once in a while for which we have put in place "return policy" for such goods.

• DecentWoodenCrafts strongly encourages you to inspect the goods immediately after taking the delivery. In case of any damage, please take images and record a video of damaged items and share with us at contact.decentwoodencrafts@gmail.com WhatsApp +919520635884 us  within 24 hours of delivery. Your items are covered under transit insurance, and that will allow us to raise insurance claim with transporter.

• "IF IT IS BROKEN, IT IS OURS" and for that, we will require supporting images and video from your side. Products will be replaced or compensated with other selected product (As per clients choice). For any minor damage, we will get the product repaired at your location within the next available date and time slot.

In any case whatsoever, you agree to inform DecentWoodenCrafts of damaged product within 24 hours of receipt of goods. In case we don’t hear from you within 24 hours of goods received, it will be deemed that you have received goods in right condition; DecentWoodenCrafts will not be responsible for any claims of damages immediately thereafter.