Practice Better system setup, maintenance, and optimization
Patient chart creation and comprehensive medical record management
SOAP note documentation (Subjective, Objective, Assessment, Plan) with appropriate coding
ICD-10 diagnosis coding for accurate clinical documentation
CPT and HCPCS procedure code assignment
Care plan development, implementation, and tracking
Health history and patient intake form management
Progress notes and session documentation
Lab results tracking and documentation
Medical records organization and filing
Form and questionnaire template creation and management
Clinical workflow optimization
Modifier application and documentation support
Superbill creation and management
Insurance eligibility verification and benefits investigation
Prior authorization request submission and follow-up
Insurance authorization status tracking and documentation
ICD-10-CM diagnosis code assignment and verification
CPT and HCPCS procedure coding
Medical coding audits and compliance reviews
Modifier selection and application
Claims preparation and submission (CMS-1500, UB-04)
Electronic claims submission via clearinghouses
Claim status tracking and payer follow-up
Denial identification, appeals support, and resolution
Clean claim rate optimization
Charge entry and charge capture review
Superbill review and coding accuracy checks
Medical necessity documentation review
Coding compliance monitoring
Documentation improvement recommendations
End-to-end revenue cycle oversight and optimization
Patient registration and demographic data verification
Insurance verification and pre-authorization management
Payment posting (insurance and patient payments)
Accounts receivable (A/R) follow-up and collections
Aging report analysis and action plans
Insurance claim follow-up and reimbursement tracking
EOB (Explanation of Benefits) reconciliation
Payment plan setup and monitoring
Patient billing and statement generation
Refund processing and payment adjustments
Revenue leakage identification and workflow improvement
Appointment scheduling and calendar management across multiple platforms
Insurance verification prior to appointments
Patient financial counseling and cost estimates
Automated appointment reminders via email and SMS
Patient follow-up coordination and tracking
Waitlist management and cancellation follow-ups
Patient portal support and troubleshooting
Professional email communication with patients
Phone screening and message management
New patient onboarding and welcome sequences
Telehealth appointment coordination
Patient satisfaction surveys and feedback collection
Payment collection coordination at the time of service
Medical transcription and dictation services
Data entry and database management
Insurance credentialing and re-credentialing support
Provider enrollment support
Referral coordination and tracking
Vendor and supplier communication
Office supply inventory management
Email inbox management and organization
Document preparation and formatting
Report generation and data analysis
Fee schedule management and updates
Payer communication regarding authorizations, eligibility, and claims
HIPAA compliance support and documentation
Medical billing and coding compliance audits
Standard Operating Procedure (SOP) development
Practice workflow assessment and optimization
Documentation quality assurance
Revenue cycle process improvement
Compliance support for insurance and reimbursement documentation