Transportation Service in Detroit Metro Area

It depends on your needs and the type of service you'd like. Standard sedans usually remain available even with short notice, sometimes within just 24 hours. For more specialized vehicles or services tied to busy dates, we recommend booking well ahead of time to secure your preference. Planning early ensures ample availability and allows us to coordinate any extra touches you need. That said, our team remains ready and flexible to work with you, even when your plans evolve close to the date.

You can easily book a ride by contacting us via phone, email, online form, or our website, whichever is most convenient for you. Once your request is received, our reservation team will confirm availability, discuss your preferences, and finalize your booking. We’ll send you a confirmation promptly to ensure every detail is accounted for. Whether you're planning or arranging travel on short notice, we guide you through the process to provide peace of mind. Booking has never been easier—ask us if you'd like help applying any special requests.

For standard sedan and SUV services, you may cancel up to two hours before your scheduled pickup without penalty. Cancellations made inside that two-hour window may be billed in full, as the assignment is already underway. More complex or specialty vehicle services may require an advance deposit, with different cancellation terms discussed at the time of booking. We strive to be transparent and fair, and we'll always communicate the policy clearly at reservation time. If your plans change unexpectedly, reach out right away—we’ll do our best to assist you.

While we pride ourselves on punctuality, occasional unexpected events like traffic or weather may cause delays. In rare instances where the chauffeur doesn’t arrive on time for a scheduled pickup, your ride will be complimentary as a token of our commitment to reliability. Even when delays occur, our dispatch team remains available to update arrival times and coordinate any adjustments. We view on-time service as non-negotiable and always aim to minimize inconvenience. Your trust and satisfaction are our top priorities, and we’ll act swiftly to make things right.

Yes, we’re happy to accommodate driver preferences whenever possible. If you’ve worked with a chauffeur before and would like to request them again, let us know, and we’ll do our best to assign them to your future bookings. While scheduling and availability may occasionally affect this, your preference is noted and respected. Having a familiar driver can enhance comfort, convenience, and consistency. Let us know in advance, and we’ll make all reasonable efforts to honor your request.

Absolutely. All our vehicles are strictly non-smoking to maintain an atmosphere of cleanliness and respect for all passengers. We enforce this policy across all services to ensure everyone arrives in a fresh, comfortable environment. Should any violation occur, additional cleaning fees may apply to restore the vehicle to proper standards. We appreciate your cooperation in helping us uphold a premium experience for all riders.

Yes—they do. All chauffeurs complete a rigorous training program designed to uphold the highest service standards. This includes ongoing professional development, safety protocols, and etiquette training that provide drivers with up-to-date best practices. Many of them also complete advanced certification programs to reinforce their skills in customer care and operational excellence. Our goal is to ensure that every ride feels seamless, reliable, and exceptional.

We closely monitor flight statuses to ensure we’re aware of any delays or early arrivals. This allows our chauffeurs to adjust their arrival time accordingly, guaranteeing that your pickup is timely even with shifting schedules. In most cases, our service remains aligned with actual flight times rather than rigid schedules. This flexibility means less worry for you and more confidence that we’ll be there when you land. Just provide us with your flight details, and we’ll handle the rest.

Your safety and comfort are our top priorities. Each vehicle undergoes daily inspections and regular maintenance to uphold mechanical performance and cleanliness. We adhere to stringent cleaning processes to ensure every interior is spotless and welcoming before your ride. Additionally, vehicles are equipped to meet high safety standards, and chauffeurs are supported by ongoing training and monitoring. This comprehensive approach ensures you can rely on consistent, top-tier transportation every time.

You can reach us through multiple channels—by phone, email, or our online contact form—and our team will respond quickly. Whether you’re requesting extra amenities or planning a unique itinerary, we’re here to collaborate and customize your experience. For peace of mind, we keep communication lines open throughout your booking and ride. Every detail is essential, and we’re committed to meeting your needs with precision and care. Your comfort and satisfaction define our service—let us know how we can serve you best.