Privacy Policy

Effective Date: May 1, 2025
Contact: support@thedaybyday.in

Welcome to DAY MATES, the official delivery partner app for the DAY MATES platform. We respect your privacy and are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data as a delivery agent using our platform.

1. Information We Collect

We may collect the following types of information when you use the DAY MATES app:

a. Personal Information

• Full name, contact number, and email address
  
  

• Profile photo, identification documents, and vehicle details (if applicable)
  
  

b. Order & Activity Data

• Order assignments, delivery history, and performance metrics
  
  

• App usage patterns and response time to new order requests
  
  

c. Location Data

We collect real-time location data to:

• Assign delivery tasks based on proximity
  
  

• Track delivery progress and routes
  
  

• Ensure transparency and customer trust
  
  

You can manage location permissions through your device settings.

d. Device Information

• Device type, IP address, operating system
  
  

• Error reports and crash logs for technical improvements
  
  

2. How We Use Your Information

Your data helps us to:

• Assign and manage delivery orders effectively
  
  

• Track delivery performance and improve service quality
  
  

• Communicate with you about tasks, support, or updates
  
  

• Ensure compliance with platform policies
  
  

3. Data Sharing

We do not sell your personal data. However, we may share your information with:

• Customers (for delivery coordination purposes)
  
  

• Support teams and internal staff
  
  

• Government or legal authorities if required by law
  
  

4. Data Security

We apply strong security measures to protect your data. However, it’s your responsibility to maintain the security of your account credentials.

5. Your Rights and Choices

You can:

• Update your profile information within the app
  
  

• Control or revoke location permissions at any time
  
  

• Request account or data deletion by contacting support
  
  

6. Updates to This Policy

This policy may be updated periodically to reflect changes to our services. We will notify you of major updates through the app or email.

For any questions or support, contact us at:
📧 support@thedaybyday.in