Plist Booking & Midak Properties | Lagos, 2024 – 2025

• I was responsible for maintaining high CRM system accuracy and ensuring seamless customer interactions. 

• I collaborated with internal teams to reduce booking errors by 25% and provided accurate booking details that increased conversion rates by 20%. 

• My focus on customer satisfaction helped resolve 70% of complaints on the first contact, improving retention.

Zayith Yogurt | Lagos, 2022 – 2024

• I improved order accuracy and helped reduce complaints through better record-keeping and communication.

• I analyzed customer preferences and sales data to guide campaigns that boosted engagement by 50% and sales by 25%.

Cake Revolution | Ogun, 2018 – 2020

• I focused on data-driven upselling techniques to successfully increase sales by 24 cupcakes per day and at least one birthday cake per month.

• I also collaborated with the production team, effectively reducing lead time and ensuring timely delivery of orders.