Do you know what your customers and employees think of your business?

Would you like to find out?

While at Jive Communications, I instituted the NPS program. The first quarter we ran the survey our score came back as -13%. As a company we set a goal to improve to +30% within that year. I led the team that drove this initiative. Not only did we hit +30% we exceeded it. Within the next year, we had improved our NPS score to +68%, received an award from Frost & Sullivan, and beat the industry average of +27.83%. This is what we bring to your business.

The process that we follow has been proven to work. Here are the main steps.

1. Analyze the current processes.

2. Implement an NPS program for customers and send the survey.

3. Analyze the data that is returned, determine what changes need to be made.

4. Work with employees to implement processes that will increase NPS.

5. After 1 year, survey again to determine the increase in score

The key is knowing what to do with the data, what processes need to change to improve the score and what metrics to track to measure continual progress. This is what we bring to your business. With the right process and data, we can achieve great results for your company as well.