To Whom It May Concern:
I bring over 20 years of IT helpdesk and management experience in troubleshooting, maintaining, supporting, and training.
I am capable of mitigating the technical impact of system problems in order to keep the flow of business continuing.
I am a team player and consider my ability to listen, translate and implement ideas from all key people into good solutions, as an asset.
I am fair at meeting timeline expectations and or project deadlines.
The one flaw I have is I will not give up trying to resolve an issue. As such I am working on the ability to bring in outside assistance when the problem is too big for me to solve alone.
I am capable of seeing the big picture.
Project Highlights:
Initiated, planned and coordinated enterprise rollout of Office 365, including cost projections and timeline.
Initiated, planned, and coordinated enterprise printer replacements, including contract negotiations, cost,and timeline.
Leadership:
While at Directv, I was a team lead. I managed 10 technical support agents. We were able to exceed team SLA metrics and mitigate agent rollover.
While at MCI WorldCom, I was a team liaison, responsible for coordinating project goals assigned by management to the Devops team. We were primarily responsible for technical conversion of Unix based information to windows.
Summary:
Superior project management skills
Excellent written and verbal communication skills
Proven ability to influence cross-functional teams without formal authority
Able to travel at least 90% of the time
Ability to lead meetings, present capably, and interact effectively with strong personalities
I am looking for long term commitment, reasonable opportunity and a chance to make a difference.
David Cunningham- 918-804-7172 davidca65@gmail.com
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