What To Know Before You Apply
We thank you for considering DASH Property Investments as a potential partner to help you meet your housing needs! We understand that you have a choice of where you decide to live. So, before beginning the application process, we would like to communicate some valuable information we would like you to know prior to moving forward.
This information pertains to policy and procedure that has been developed so that we can establish the best possible relationship between Ownership, Management and Tenant. We believe an informed Tenant is the best Tenant; that’s why we want to provide important information to you upfront, so that you can determine if DASH Property Investments is a good fit for you and your family. For additional information, review our Rental Qualifications.
Please do not skim through or look over the information. You would be doing yourself, family and us a disservice by not taking the time to become informed because once you proceed, then you are accountable for everything within the lease. Here’s a few things you should know before you apply:
Partnership
From our years of experience, we’ve had the most success with the partnership approach. As a tenant, we’re looking for people who agree with that approach and are willing to commit to what it takes to create and maintain a great relationship. Communication is a major part! In most relationships, there’s likely to be miscommunication - and that’s okay. How we handle the miscommunication is most important so we must stay polite and respectful at all times. In addition, honest and consistent communication minimizes misunderstandings and helps us work through whatever situations we encounter. As partners, we work together and not against each other. With us both having obligations to the property and owner, it's in our best interest to operate as a T.E.A.M. (Together Everyone Achieves More).
Technology
Part of our best practices includes being “paperless”. What that means is that we make every attempt possible to greatly reduce or eliminate the use of paper. This is done by converting documents into digital form. "Being paperless" can save money, boost productivity, save space, make documentation and information sharing easier, keep personal information more secure, and help the environment. As one of our partners, we need you to embrace and support this concept and are open to embrace technology (email, online payments, digital document signing, using the Tenant Portal, etc.)
Business Hours
Business hours are Monday-Friday from 9 a.m.-5 p.m. In order to better serve you, we ask that you make an appointment before stopping in.
Phone System
We have a voicemail-based system to manage our phone communication. Always leave a voice message in the appropriate mailbox and someone from our team will return your call as soon as possible. Our goal is to respond to all inquiries and requests within 48 business hours depending on the nature. All inquiries and requests submitted after business hours will be reviewed the next business day.
Communication
Be advised that we’ll contact you in various ways–formal letters, voice and text messages, phone, email and even through the Tenant Portal. Always make sure we have your current contact information. Any notice or document texted, emailed or posted to the tenant's portal shall be as effectual as if served upon Tenant in person at the time of transmission.
Site Visit
Once your application has been approved, a mandatory site visit will be scheduled. During this visit, we will do a brief walkthrough of your current home to evaluate the overall upkeep and cleanliness. This visit will take approximately 10 minutes. Failure to allow us access into your home or a failed site visit will stop the application process and your application processing fee is non-refundable.
Tenant Orientation
Before you pick-up the keys to your new home there is a mandatory orientation that you, and all occupants aged 18 and over, must attend. The orientation is held at our office and is not typically longer than one (1) hour. At the orientation, you will:
Pay required move-in expenses.
Provide new gas and electric account numbers to confirm utilities have been transferred.
Review the lease.
Set-up tenant online water and sewer accounts (if applicable).
Set-up and preview online Tenant Portal.
Review additional company info.
Take a picture for your Tenant profile.
Inspections
Management conducts periodic inspections for preventive maintenance and to ensure tenants are keeping units clean to prevent and control the presence of insects, rodents and other pests.
Pest Control
When previous tenants move out, we inspect all units thoroughly for bug or rodent activity. If your unit becomes infested, you may be responsible for treatment, at your own expense, using a licensed and experienced exterminator. Tenant is responsible to pay for any pest control caused by tenant or guests.
Maintenance
Maintenance requests must be submitted by phone or through the Tenant Portal. All requests will be scheduled within 48 business hours by priority. Depending on the request, we will try to give 24-hour notice before proceeding. Notice will be given by phone (call or text) and/or email.
Most maintenance requests are completed Monday-Friday between the hours of 8am-5pm. We are unable to give a specific time because we never know exactly how long the job before or after will take and that's why we give the 8am-5pm time frame.
You are welcome to be present during the repair, but we are unable to schedule maintenance around a Tenant’s availability because our goal is to be as efficient as possible and service as many people as possible so we have to schedule based upon the priority of the repair and location of the property.
If no one is present, we will enter the unit with the spare key. We will always contact you prior to us entering so it’s important that you check your email and text messages daily because those are our primary sources of contact. If for any reason we cannot make it, we will contact you to reschedule.
Tenant is responsible to pay for any repairs caused by tenant or guests.
Emergency Requests: Emergency maintenance is used to report emergency conditions as determined by DASH Property Investments and can only be scheduled by calling the emergency voicemail. These repairs may be scheduled outside of normal business hours (including evenings and weekends) depending on the nature and staff availability.
After-Hour Emergency Requests: Depending on the time of day you submit your request, you may receive a follow-up call the next day. When we speak, we’ll assess the request and advise on how to proceed. Depending on the nature of the request, it may be scheduled the following day so we can adequately assess and complete. We’ll advise how to stabilize the situation over the phone until we arrive to correct.
Water Leaks: Tenants are obligated to report any leaks or running toilets ASAP. Tenants may be held liable for any damages and either the full, or a portion of, the water/sewer bill due to negligence.
Utilities
If you’re moving into a single-family home, you’re responsible to pay your water and sewer bills on a monthly basis. It is your responsibility to pay the bills directly to DASH Property Investments and we will pay the utility provider directly.
Landscaping
All tenants in single-family residences are responsible for maintaining landscaping (grass, bushes, hedges, etc.). Tenants are responsible to pay any fees associated with not maintaining the landscaping.
Rent Payments
Rent is due on the 1st day of the month and is late after the 3rd.
Late Fees: A mandatory $25 late fee is charged on the 4th. Late Fees are due when the rent is paid. If rent is paid online, the date the payment was started will be considered your payment date. If the Late Fee is not included with the rent payment, we maintain the right to refuse rent until the outstanding balance is submitted. Late Fees will be automatically charged and deducted first, and the remainder of the payment will be applied toward the rent balance. UNFORTUNATELY, NO LATE FEES WILL BE WAIVED. Under no circumstances shall our acceptance of a partial payment constitute accord or satisfaction, nor will acceptance of a partial payment forfeit our right to collect the balance due on the account despite any endorsement, stipulation, or other statement on any check.
Returned Payment Fee: If the online payment is denied or returned, all Late Fees will apply, in addition to a $40 Returned Payment Fee.
Late Rent Notification: You are responsible to notify us at least 7 days in advance if you are unable to pay the rent in full and/or on time (unless circumstances do not permit). If payment arrangements have not been made prior to rent due date, a 3-Day Notice to Pay or Vacate will automatically be issued.
Application of Money: All payments will be applied toward account fees (late fees, returned payment fees, etc.), unpaid rent (past due balance), water and sewer bills and tenant-caused repairs first, then to current rent (this is subject to change based upon our discretion). You will be subject to receive additional late fees and a 3-Day Eviction Notice if there is a balance on the rent after payment is applied toward any outstanding expenses.
Rent Payment Options
DASH Property Investments offers three (2) convenient ways to pay your rent!
You can pay online by eCheck anytime, anywhere through your Tenant Portal directly from your checking or savings account. There is a $5.00 convenience fee for online payments. Credit card payments are also accepted with additional fees associated. You can even set up recurring payments.
You can also pay your rent with cash at various local retailers. These payments are approved, processed and updated to your ledger automatically ($3.99 convenience fee).
Renters Insurance
We suggest that you obtain renters insurance if you would like personal property to be insured from theft, damage or any other coverage renters insurance provides. Owner and management are not responsible for anything that happens to tenant's personal property for any reason. This includes, but not limited to, an event of theft, fire, flood or anything else that may happen.
Right of Enjoyment
It is each tenant's right to enjoy their unit to the extent it does not infringe on anyone else’s right of enjoyment. We ask that everyone monitor the volume of their voice and all devices so the environment can be peaceful for everyone in and around the unit. If continual complaints are made by your neighbors or police are consistently called to the residence, this constitutes as a reason to non-renew or terminate the lease.
Pets
No pets are permitted without written approval of Management. You are required to submit a Pet Request Form for approval. If approved, there will be a Pet Agreement, deposit and/or additional fee required.
Occupancy
No one can occupy the property who is not on the lease. Guests that occupy the unit for more than two weeks at a time will be considered occupants. That means they MUST apply and be approved to stay. Anyone over the age of 18 will be subject to a background check and applicable fees. We will not discuss rent, accept service requests or talk to anyone about the lease or property outside of the Leaseholder.
Last Updated: November 20, 2020 DASH Property Investments Equal Housing Opportunity